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September 2023 by Margaret Partlo
Clubs offered excellent service and value for the rental car we got near MCO. Our car was clean, worked well and was actually nicer than expected for the price. Shuttle service was quick, friendly, clean, and most of all helpful with our baggage. Because Clubs is located about 5 minutes from the airport they are able to offer cars at half the price of the airport. FYI- although we booked online with our American Express card (which covers the insurance) Clubs does not accept this card and we needed to pick up the insurance unexpectedly (a must in FL). Overall, a great value and we will use this company again.
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September 2023 by hamza shallah
Worst service ever.They are thieves tricking people with low advertised price of $20/day and them upon arrival they force you to get their $300,000 insurance liability for $35/day where the Florida state limit is $30,00.Completely spam businessVehicles not ready and making noises. Tolls activation of $30/day plus tolls.DONT YOU EVER RENT FROM HERE
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August 2023 by Beatrice Allen
We had the best experience renting with Club’s ! Great communication from the time before them picking us up from Arrivals until the time of drop off. We felt like VIP’s being offered water and coffee. The car awaited us cooled down and comfortable the A/C running, a ‘bonus’ when arriving in Florida. The staff was very professional and caring. We will be renting again with Club’s based on our experience and value !
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July 2023 by N Willis
We came from Chicago to Miami and were having trouble not getting ripped off by the various car rental companies. Then we came across Clubs in their Ft. Laudersale office ☘️. Literally a God send! You won't get a better deal. Our car was perfect and made our vacation fun and affordable. Thank you so much, for real. Do not get them confused with ACE who is in the same building.
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July 2023 by Bartolo J.
PLEASE do yourself a favor and stay away from this place. FALSE Advertising.. On cheap Rental Prices But they will make up the money On The insurance coverage that they require from you to Pay which is at least Doubled the price of the rental vehicle it's RIDICULOUS $80 bucks a day for insurance and if you are using your own insurance through your insurance company they require you to have a minimum of $300,000 on Property damage liability which some insurance companies Maximum is only up to $100,000 Vehicles are also at least a few years old.. Don't waste your time and stay away from this place.... It's A SCAM!
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June 2023 by Saeid Zamani
We had a very good experience with Clubs car Rental, everything was great. Thanks a lot to them for making us such a amazing experience. We will definitely suggest them to other people.
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June 2023 by Juan J Ortiz
The attention and service provided by Manuel and other agents was superb. Everything was well explained and did they the very best to put me in a vehicle without any hassle. The price was very affordable.
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March 2023 by joe dahrea
My car rental with Club Car Rentals started out a bit rocky . I booked a car for a week and the price was quite a bit lower than competitors. Unfortunately, this supposedly was because others included Florida insurance that needed to be added on at Club Car Rentals, unknown to me. I did end up renting the car at a higher price than quoted and was not happy about it. However, in all fairness to them, it was still competitive with other car rental agencies. I would absolutely recommend more transparency upfront in the future to avoid people being surprised and having to deal with this.Even while “discussing” the rental insurance, I have to say that the agent was courteous and patient – even though I was clearly upset. When I returned the car, Manuel made it very easy to return the car and immediately transported us to the airport – again, a very pleasant and helpful agent.The issue with the insurance charges aside, I was pleased with the quality and comfort of the car and the customer service.
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March 2023 by B Bills
If I could leave a negative 5 rating, I would. These crooks partner with a booking site called Economy Bookings to deceive potential renters into believing that you are getting a reasonable rate. I was quoted a “total rental charge” of $198. Once I paid the $198 online, I received an email confirmation that said that I had to pay an additional $99 at pickup and the email contained a bunch of extremely fine print that included a requirement that said if you are using your auto insurance, you need to have $300k PIP and Property Damage coverage. Standard auto insurance is $300 k PIP and $100 k property damage. They pick you up at the airport and drive you 2 miles away and tell you that you cannot rent the car unless you buy their $30 per day insurance coverage. My $198 rental cost me $649.00. DO NOT use these filthy pigs for a rental company.
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February 2023 by Peter McKiernan
The vehicle we rented was good and they upgraded us. The pickup was a bit confusing but we eventually got picked up. The location is quite a distance from the airport so allow time for that factor. The tariff for tolls around Orlando is quite high when charged via the company. There are insurance charges that are unclear when renting online as well. They are very thorough about photographing every ding and scratch and you’re provided with a copy of the photos which I think is good.
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February 2023 by michael sakash
I would love to give Clubs rental a 5 because the car was great. However they made me purchase their own insurance at a cost of $34.99 per day for 8 days even though my All State insurance agent talked with Jose ,the Club’s agent,and explained I was fully covered for 300,000. They even sent a 7 page document detailing my insurance policy but because they wanted a declaration page which wasn’t included they refused my request.. I spent 3 hours with Jose trying to resolve the problem but he was unreasonable. I had the required insurance but it appeared they only wanted my money. I’m 74 years old and have rented dozens of cars. I regrettably have to say that this has been the worst experience I’ve ever had.I feel they should do the right thing and refund my insurance money so I could give them a much higher rating .
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February 2023 by Antonio
There are some "surprise" fees for tolls when you arrive which I'm not sure you have to pay everywhere in Florida when renting a car, so I won't say it's a negative because I'm not sure how that works but it should be noted.The car I rented was clean, it had some dings and dents but I don't care too much about that. I brought my insurance voucher but my insurance didn't cover enough, so I had to also buy an "umbrella insurance".The employees are friendly, although I had a bad experience with one of the employees when there was a miscommunication with drop-off time. Regardless if a customer shows up when they are (incorrectly) scheduled or earlier, there still shouldn't be an issue getting the customer back to the airport.That being said the place is affordable, but maybe next time I'll just spend a little extra on renting a car from in the terminal because getting shuttled to and from the airport with a child or family may be a little more time consuming than you'd wish.
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January 2023 by Adilson Mendes
We Rented our car with them, David it’s a very nice guy, pickup us up at the airport extremely quick, which is awesome not having to wait for a shuttle.Set it up the car seat and all of our things straight away, very convenient!We were planning to have the car for just one day, but plans changed and they were very helpful letting us have the car for an extra day and returning the car worked very smoothly, they dropped us at the airport with the car, so for those who have kids it’s really nice not having to remove the car seats, stroller and luggage, then go to a shuttle carrying all of those things.Very happy with our experience, would for sure rent a car with them again!Thanks for all Clubs :)
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January 2023 by Sara Geelan
Clubs Car Rental was terrific. They picked us up at the airport (while everyone else waited on a long line for the shuttle to the rental car area), gave us a great car with no wait and dropped us off at our terminal at the end of our trip. Friendly, professional service, we felt very well cared for.
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January 2023 by Joseph Younan
This business is a total ripoff. Their business model is how to trick consumers with fine prints to make more money off additional insurance. I don’t believe all the high stars from others. I had a terrible experience at Orlando airport, and it was not only me, I had 3 other customers with the same situation. They request insurance declarations with high property damage values, no other rental agency asked for that (I traveled a lot) and rely on that to add extra insurance to make more money. I called them to resolve the issue, the guy acted as an experienced lawyer instead of being a customer service person, he lectured me on how to be more careful next time and refused (yes refused) to escalate to a manager claiming that he is senior enough. I recommend not to use them, and in fact they should be boycotted
