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January 2024 by Ricky R.
Negative Star if I could. I booked Through Priceline the rate was great pre paid for the rental I get to the place for them to tell me I need to have full coverage insurance a $50 car rental turned to $300 for 3 days. I told them I bought the insurance thru Priceline and I also had my own insurance they didn't honor it. They also wanted to charge me $14 per toll plus $25 fee for every toll I took even though I stated I have my own portable transponder which I've used for EVERY car rental I've used. And when I asked for my money back they wouldn't refund me my $50. False advertising SCAM SCAM SCAM DO NOT RENT FROM THESE PEOPLE
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December 2023 by Energy Guards
This place is the worst that ive ever rated. Ill never use this company again. They scam you out into buying there insurance if they dont recognize thats a major car insurance company. Its do silly because they have several umbrella companies under one but yet you cant use a third party car insurance company. They make you pay a 1000 deductable as welll.
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December 2023 by Enrique Ayala
Excelent product/service provided by Miguel and its team. Not being in the Rental Car Center is not an issue and the savings are worth it. The cars are new and the service was very fast picking up and returning. Will repeat for sure.
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December 2023 by Anthony Trinh
This is business is a scam. I booked a rental car from them through a third party company (Priceline) and paid upfront. When I got there, they said I had to pay more fees, pay daily fees, and had to buy their insurance to get a rental car. The fees and insurance would end up costing more than double the original quote. They refused to refund me my money when I refused to pay their additional fees and buy their insurance. It is worth noting that I have good insurance and have never needed additional insurance at any other car rental agency. They wanted me to buy their insurance covering $300K when the car is only worth $30K brand new. Now I'm being charged for a car I never picked up. This place is a complete scam.
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November 2023 by Tyler Tresnan
This is the absolute worst company to ever exist. They scam you into buying additional insurance, a ridiculous deposit, and then after you return the car, they charge you time and time again. Months after you e returned your car, expect charges. They’re rude, rented a damaged car that I pointed out to them, and still haven’t seen my deposit months later but I sure have seen more charges. They are absolutely terrible. The shuttle from the airport doesn’t have their name on it and the whole experience is super sketchy. The worst experience of my life and I’ll be in touch now with my credit card company bc they can’t give me an answer for the charges. Avoid at ALL costs.
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November 2023 by Kara Lofthouse
After dropping off the car and no report of any additional charges I was charged $200 for a cleaning which was absolutely not warranted. We had the car for less than 24 hours (and didn’t even go to the beach and it was in the parking garage the majority of the time) and while be it with kids it needed a vacuuming and a brush off on the back of the seat the car was in poor condition to begin with. Do NOT rent from this company as they willTop you off.
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November 2023 by Kara L.
If I could give zero stars I would. They rip off anyone and everyone that comes through their doors one way or another. I was charged $200 for a completely unwarranted cleaning fee. I had the car for less than 24 hours and about 15 of those it was in a parking garage. The car needed a vacuum and a brush off, with one spot that may have needed a wet rag bc my daughter dropped guacamole. They claimed baby puke in the car (I did not have a baby with me). The car was old and dirty when I picked it up, with over 120,000 miles and many scratches and dents. This place is a complete scam. Do NOT rent here.
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November 2023 by Pavan K A
Don’t rent here if you want a decent car and service1. The shuttles are not on time2. Cars are old and ready to be totaled - had 80k miles3. My car did not have fuel cap, leaked abs evaporated fuel4. Audio system/ speakers did not work on driver side5. Sears are dirty and smelly6. Tires not balanced ever since7. Unwashed, dirty cars8. Bogus charges to spike up the price
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November 2023 by Joe Greer
If I could give 0 stars I would. This place is a scam. I feel stupid for not checking other reviews before booking with this company.Scam scam scam I used this rental place to save some money and was quoted $85.10 ended up being charged $178.46. As far as their security deposit of $350 they said would be refunded 3-4 weeks was never refunded. I was more than patient knowing things happen, but when 6 weeks came I knew I had to call and figure out what was taking so long. I called twice and was hung up on both times.As far as getting the rental car, we waited over an hour at the airport for a shuttle they say comes by every 15 min. The rental car itself was damaged had over 125,000 miles on it. Felt like brakes were going to give out every time I braked. Never ever, have I had a rental car with this many miles or had I had to drive a car that felt so unsafe. STRONGLY recommend sticking to the bigger brand rental companies. Not worth the time and effort to save money as you will be charged more than the big rental companies anyways.
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November 2023 by Kimberli Skyers
Definitely not at the top of my car rental recommendation list. I felt a bit scammed out of what was supposed to be an affordable rental even after buying insurance online I had to buy more insurance from them.Ridiculous.First of all they aren't exactly located on the airport property. U have to take their provided shuttle to a small office that has to have won the award for most slow car rental process.The car I got definitely was not the one i reserved almost a month in advanced. Even after showing up later than the scheduled time, still was not ready for me to be able to drive out in a reasonable amount of time. I do not bring this establishment as one I recommend.The hidden fees are very very very surprising as well as even if you buy insurance they still con you that you do not have enough coverage and you still have to get the insurance they have.This has never happened to me before in life when it comes to vehicle rentals. I just will ensure to never ever use them again.
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November 2023 by Alexandra Barriga
EXTREMELY POOR SERVICE. I rented a Toyota highlander (which was disgusting)from Friday to Sunday and during the check in process, the lady at the desk said we had to return the vechile before 10pm. I brought the car back at 9:10pm and when i received the receipt that was sent to my email, it said i returned the car on Monday at 8:50 in the am and a $53 charge on my credit card. i called to clarify and even asked them to review the cameras to see if you would be able to refund me. Long story short, i never got a response and ended up going to office myself and spoke to the same lady. i explained what had happened and said it was “miscommunication between the people outside and the people inside” turns out the system locked the car the day after instead of the day i actually brought it back. Even then, the lady assured me that they would refund me back and when i look at my email, the manager proceeds to tell me that they have decided to only refund me $20 because it was their decision and it was final. Look, it’s not even about the money. It’s the fact that they were not willing to fix the problem at hand. I had to call several times because i just didn’t know if my case was being reviewed or ignored. The customer service is horrible and will not be renting from here again. They lack responsibility, empathy, and understanding. I am disappointed.
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October 2023 by Cherie K.
This is the worst car rental place I have rented at. I made a reservation through priceline and my flight was delayed 20 minutes and Carwiz gave my reservation away. Not, only did they not honor my reservation, they wanted to charge me $85 dollars a day for the same car that I got for $10 a day. This company is a total rip off and should not be in business. They are shady and have a lot of hidden cost. They are complete scam artists. Do not rent cars at this place.
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October 2023 by Maxim Sharnas
This place is a scamI had reservation with them, and I lost my wallet in the airport and i didn't have my DL on me, but I was traveled with my wife and I ask if we can transfer my reservation into my wife since we already have it, if it'll cost extra it's OK. This guy on video said that it's not possible, then I said ok but we still need a car, and he was like: " sorry we don't have any cars available at the moment" ooookay, but what about the car that I reserved? He said No this is a different reservation (this is absurd)I said I understood if it's difficult for you to change it in your system, maybe let me speak with the manager. Maybe we can work something out... he gave me a made-up phone number that was out of service, and then he started ignoring me??♂️ I never had such customer service in the USA ever. That's horrible and unacceptable. My advice is just rent from a normal company with a bigger name (avis, budget, dollar, fox....)
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October 2023 by Michael Clifford
WARNING DO NOT RENT. This is the worst car rental company in existence. Whatever price is advertised (like on Priceline) is not legit, they add at least $60 of fees per day and require a huge deposit. The cars are beaten up. They do not answer the phone if you need help, they just hang up on you. It has been over 30 days and I never got my $500 deposit back. It is borderline criminal how they do business, they are by far the worst on ever level. The company only exists to screw u over. Rent from anyone else, you save nothing with this company. They will cost you more than Enterprise or any other legit brand.
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September 2023 by None of ya business
Would give negative stars if we could. Car wiz is the most scammy, dishonest company we have EVER went thru. 1000k security deposit, multiple added fees that caused our initial bill to triple. The rental agreement contradicts itself, and you can't get a straight answer from the employees because they are lying right to your face. We stood their asking questions and fought w the guy for an hour. You will not see your security deposit refunded for "30 days", not "it may take up to 30 days", it specifically says it will take 30 days. I wouldn't be suprised if you never saw that money again. Every review says they charge you for multiple random charges, so I would imagine you won't get your security deposit back. This is the shadiest car rental company we have ever encountered and they need to be out of business! We are calling the BBB. RUN!!!! Also forgot to add--they told us to our face it is unlimited miles, however NO WHERE in the contract does it say "unlimited". It does however say they will charge you .79/per mile. Liars and theieves. RUN.We canceled before ever getting the car after the way things went. I strongly urge you to walk around the corner to Fox rent a car instead, we did. $150 security deposit, told us all of the fees on the phone and were up front and honest. Have went thru this company 2x now and never had an issue.
