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August 2024 by Daybert Hernandez
The inventory is very limited but what they have its ok. Prices for known brands are very competitive (Ray Ban frames are like 99 dolars). Costumer service.... you will get only good attention from the manager. Everyone else is very rude and not informative at all. You are expected to know everything, they will not explain nothing to you. I found myself asking quesion after question and obtained very little information.
Advise: ask about promotions, insurance coverage, options of colors and adds ons for your glasses... And ask for the manager if you would like to have a decent treatment.
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June 2024 by Henry A
Great service at the eye exam office, however very limited reading glasses for men , every year seems to have limited options 🤷♂️ not sure if I'll be back.
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June 2024 by Henry David
Great service at the eye exam office, however very limited reading glasses for men , every year seems to have limited options ?♂️ not sure if I'll be back.
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September 2023 by Indira Rivera
This optical department is horrible! They take over 40 minutes to answer a call and over 2 weeks to shipped your contacts! Don’t give them your credit card information over the phone! I am canceling my membership and switching to BJs!!
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June 2023 by ANDRES ROMERO
They take more than an hour to serve a separate person who they serve by preference!
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February 2023 by Kelly Ribeiro
This is my local costco and I went here to return an unopened box of contacts I bought incorrectly online. My request was a simple one. I wanted to return the ones I bought in correctly (mind you I had the receipt, original box, card and was following return instructions)- and have them exchanged for the correct one to have shipped to my house. I was shocked at how rude the female employee was that assisted me for no reason at all. It's almost like I interrupted her day. I will not be buying contacts again in store because I would rather deal with a computer screen then a rude employee. I worked retail for 5 years and showed kindness to my customers every single day even when I was personally struggling I never allowed that to show. The lack of professionalism of this costco associate was abysmal. If you don't like your job or life it's time to make personal changes so you don't make others around your miserable.
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February 2023 by Pablo Cruz
Discriminatory service and racism, if you are not from the club, they cannot serve you, what matters to them is the checkbook... I do not recommend this place at all, 100% bad and negative treatment...
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January 2023 by Alejandro Gajano
Dee was very nice and honored my glasses warranty. Thank you for great customer service.
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January 2023 by Hector Mederos
The doctor is very professional and explanatory. The girls in front are quite the opposite, the less thin one does not respond to anything, I asked to be inside, I am a doctor and I took a relative, they did not allow me, justifying themselves with the covid, the doctor was surprised, the girls lied to me, great disappointment. I am treated at Vision Works, exceptional, I recommend it to friends and patients, I thought about changing, but no, very bad experience, I had a bad time, COSCO let me down.
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January 2022 by Tony Lozada
I got tested for contest told the doctors at Costco that I had prior surgery and they charged me for the eyeglasses exam and the contact lens. I tried the contacts for 2 months but I could not get used to it I spoke to the two eye doctor's at the Kendall Costco office. They kept on changing the contacts. After a 2 more months and getting the contacts longer into the back of the eye. I visited Bascom Palmer eye institute. They said that I can't were the contacts since I had prior surgery.I nformed the Costco eye doctors and they refused to refund me the contact eye examination. The doctors also avoided taking my call. Bad customer service. They told me from my initial visit that I would be able to use the contacts.
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January 2022 by Lorena Sarasua-Fernandez
Dr. Kim was amicable and thorough. Most pleasant eye exam I’ve had. I didn’t didn’t get the names of the two techs in the front, but they were also kind. The whole process was quick.
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January 2022 by Giancarlos Catoira
Great quality but the service very bad, Mrs Rosena is the only working , because the other girl sitting and talking with other clients without rush , and the waiting line growing 1/31/2021
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January 2021 by GABRIEL DURAND
Update the schedule and explain when someone calls, that they have 2 hours of lunch so one doesn't miss the trip
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January 2021 by Robert Guernsey
Dr. Turner is a proficient optometrist. He spent time explaining my different options and had me try on several different types of contacts to find which worked best for me. I strongly recommend him. The staff was very nice and helpful.
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January 2021 by Eduardo Perez
Y paid for my examination and bought my lenses . But the exam was. Wrong , I can not see well , and I lost my money . The lenses price for costco are good but the exam is terrible
