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September 2023 by Luis Ernesto Baltar
I recently had the pleasure of visiting this store, and I must say, the experience was outstanding. Mari and Reynold provided exceptional service that truly went above and beyond. Their knowledge, attentiveness, and friendly demeanor made my shopping experience truly enjoyable.From the moment I walked in, Mari and Reynold greeted me warmly and took the time to understand exactly what I was looking for. They guided me through the store, offering valuable insights and recommendations that helped me make the perfect choices.What truly sets this store apart is the level of personal attention Mari and Reynold provide. They answered all my questions with patience and expertise, ensuring that I left the store feeling completely satisfied with my purchases.I can't speak highly enough of Mari and Reynold's dedication to customer service. They are a true asset to this store, and their exceptional service has made me a loyal customer. I highly recommend this store to anyone in search of top-notch products and a shopping experience that exceeds expectations. Thank you, Mari and Reynold, for making my visit so memorable!
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July 2023 by Yaniuska Rodriguez
Pésimo servicio al cliente , la empleada una mala educada y el manager no ayuda en nada , soy cliente de cricket hace más de 3 años , se me rompió el tell y no me quisieron pasar la targeta a otro tell que lleve con la justificación de que no tenían suficiente internet , la verdad no entendí pero fueron muy mal educados , en fin el customer service de esa tienda es horrible .Good afternoon. I am giving this establishment a 1 start because I cannot give it a 0. The employees do not have any knowledge about the services that Criket provides and are extremely rude and unprofessional. I went in to change a SIM card and they didn't want to give me service. I already have 4 lines with Criket and I am very happy with their services, I just need to change a card because my tell broke. To my surprise, the customer service lady did not feel comfortable with my only request, and the manager did not owe much either. I don't want this to happen to someone else. IF YOU CAN STAY AWAY FROM THIS STORE. I HAD HEARD SOMETHING SIMILAR LAST YEAR FROM SOMEONE, AS IT'S CLOSE TO WHERE I LIVE, I DECIDED TO TRY IT ANYWAY. THANK YOU FOR READING.
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December 2022 by Daria K.
I needed to get my new devices to work, I was in Cutler Bay and stopped at this location.Yadi was very pleasant and helpful, and then Brian has set the gadgets very fast. I am not a very high tech person, so it was important that they helped me . Thanks a lot !
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October 2022 by Armando Lopez
Way better and cheaper and way friendly then the metro down the street!
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September 2022 by Yanisleydis Aguero
Good afternoon. I am giving this stablishment a 1 start because I can not give it a 0. The employees are not knowledgeable whatsoever about the services Criket provide and are extremely rude and unprofessional. I came in to buy a sim card and some how they wanted to sell me a new plan. I already have 4 lines with Criket and I am very happy with their services, I just needed a Sim card like the ones you get at Target, Best buy or any other Cricket office. To my surprise the lady at the customer service didn't feel comfortable with my only request, and when I asked the store number to fille a complain she asked me to leave the stablishment and called the police. I exited the store and contacted the police as well and wanted to wait, but I had to pick up my kids at the school and couldn't continue waiting. I don't want this to happen to someone else. IF YOU CAN STAY AWAY FROM THIS STORE. I HAD HEARD SOMETHING SIMILAR LAST YEAR FROM A FRIEND BUT, SINCE ITS CLOSE TO WHERE I LIVE DECIDED TO GIVE IT A TRY ANYWAYS. THANKS FOR READING.
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August 2022 by Carolina Rodriguez
Excellent Service, will definitely recommend this place. The employees are very attentive to the customer's demands.
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August 2022 by Erika Rodriguez
I am so happy I decided to go to this store. There was another cricket that was closer to where I lived, but I heard the customer service at this store was superior and this turned out to be true. Rene was so kind and helpful in showing me what my best option would be in purchasing a new phone. I am so happy with my new phone and I will be sending everyone to this cricket location.
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August 2022 by Yasmin Montesino
Great customer service, helped us out a lot. Speaks Spanish
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August 2022 by Roberto Santamaria
Excellent customer service and plans are very competitive.Store to be visited if you consider BETTER options for your mobile services
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August 2022 by Cookie Guadalupe
Unlike most experiences when shopping for a phone, the customer service at Cricket Wireless on Bird Road (Miami) was great. We worked with a gentleman "Rene" who was was helpful and most importantly, NOT pushy! We were in and out without any hassle and got what we needed. Thank you!
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August 2022 by Elis Flores
Best customer service !!
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July 2022 by Javier Dominguez
Andres was fast, efficient and courteous. Highly recommend!
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June 2022 by Marco Gimenez
I wanted to buy new phones.Waited for 30 minutes and the 1 attendant ignored us while he was downloading whattsapp on other useless apps on customer phone
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May 2022 by Viajando con Heydis
Bad customer service at the Cricket company, not the store but the company
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April 2022 by SLAL
(Translated by Google) The lady who attended me very nice. Solved my problem.(Original)La señorita que me atendió muy agradable. Resolvio mi problema.
