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August 2023 by Aj Gutz
A Nightmare Experience at Doug's Automotive repair 8800 sw 129 st. Miami, FLI recently had the misfortune of visiting [Doug's Automotive repair 8800 sw 129 st. Miami, FL for what should have been a routine air conditioner repair covered under warranty. Unfortunately, my experience at this establishment was nothing short of a nightmare, leaving me frustrated, disappointed, and questioning their integrity.First and foremost, their inability to properly fix my car's air conditioner is a testament to their lack of expertise and commitment to quality service. After leaving my car with them for what I hoped would be a quick fix, and a $1.300 bill, It's bewildering to think that a supposedly reputable car repair shop could fail to diagnose and repair such a basic issue, especially considering their supposed qualifications.What made matters worse was their audacity to attempt to charge me additional fees for repairs and claim that I now need new tires (unrelated issue). It's not only unethical but also demonstrates a complete disregard for their customers' rights and trust. I had to fight tooth and nail to avoid being scammed out of my hard-earned money for repairs that should have come at no extra cost to me.The customer service at Doug’s Auto repair was also abysmal. The staff exhibited a dismissive and apathetic attitude towards my concerns, making it clear that they were more interested in making a quick buck than in rectifying their mistakes. My attempts to communicate my dissatisfaction were met with a shrug and excuses, leaving me feeling frustrated and unheard.Furthermore, when I went to open the hood to check on what they had done, my hood was difficult to open. They did NOT want to address that issue and said it was my responsibility.It was evident that attention to detail and professionalism were not priorities for them.In conclusion, my experience at Doug’s Automotive was beyond disappointing. Their inability to properly fix my car's air conditioner, coupled with their attempt to charge me extra for associated repairs, showcases a lack of competence, honesty, and respect for their customers. I would strongly advise anyone considering their services to steer clear and find a more reputable and customer-centric establishment. It's a shame that such businesses continue to operate, preying on unsuspecting customers who deserve far better.
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August 2023 by Andy Hazelton
Professional, honest, reasonable - all things you look for in a mechanic. I brought my Toyota Corolla here for a leak after being told by the dealership it needed thousands of dollars of work, and it turns out all it needed was a new gasket (~$200 with labor). They were also good about answering the phone which is always appreciated.
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August 2023 by G Jane
Extreme Professionals ,very honest,very friendly.I recommend Doug's auto shop ?Nice to meet quality people out there.? with INTEGRITY!
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August 2023 by Irina Velazques
Amazing! Super efficient,and very Professional,Iam very Thankful to Byron, Bill, and staff... definitely,a 5 star shop..I happy to come back, There Integrity and honestly comes a long way.?Thanks Guys.
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August 2023 by Me G.
A Nightmare Experience at Doug's Automotive repair 8800 sw 129 st. Miami, FLI recently had the misfortune of visiting Doug's Automotive repair 8800 sw 129 st. Miami, FL for what should have been a routine air conditioner repair covered under warranty. Unfortunately, my experience at this establishment was nothing short of a nightmare, leaving me frustrated, disappointed, and questioning their integrity.First and foremost, their inability to properly fix my car's air conditioner is a testament to their lack of expertise and commitment to quality service. After leaving my car with them for what I hoped would be a quick fix, and a $1.300 bill, It's bewildering to think that a supposedly reputable car repair shop could fail to diagnose and repair such a basic issue, especially considering their supposed qualifications.What made matters worse was their audacity to attempt to charge me additional fees for repairs and claim that I now need new tires (unrelated issue). It's not only unethical but also demonstrates a complete disregard for their customers' rights and trust. I had to fight tooth and nail to avoid being scammed out of my hard-earned money for repairs that should have come at no extra cost to me.The customer service at Doug's Auto repair was also abysmal. The staff exhibited a dismissive and apathetic attitude towards my concerns, making it clear that they were more interested in making a quick buck than in rectifying their mistakes. My attempts to communicate my dissatisfaction were met with a shrug and excuses, leaving me feeling frustrated and unheard.Furthermore, when I went to open the hood to check on what they had done, my hood was difficult to open. They did NOT want to address that issue and said it was my responsibility. NOW I cannot open the trunk. It was evident that attention to detail and professionalism were not priorities for them. Byron, the lead mechanic did not want to give me the receipt for the work done on car. ( I assume he did not want to be liable for the extended repairs.)In conclusion, my experience at Doug's Automotive was beyond disappointing. Their inability to properly fix my car's air conditioner, coupled with their attempt to charge me extra for associated repairs, showcases a lack of competence, honesty, and respect for their customers. I would strongly advise anyone considering their services to steer clear and find a more reputable and customer-centric establishment. It's a shame that such businesses continue to operate, preying on unsuspecting customers who deserve far better.If you want your car in WORSE shape then you brought it in, This is the place to go.
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April 2023 by Suzanne Nelson
I have the first Ford hybrid brought into the state of Florida. It came to me only because I wrote an irate letter to the Chairman of the Board complaining that all thew hybrids were being shipped off the line directly to California. It's now old enough (2005) that even the dealers wouldn't attempt to decode the hybrid fault I got as the car died in the middle of US1. The stellar reviews on Doug's website encouraged me to have Ole' Bess towed to him. I am so glad I did. He worked his way to a fuel pump replacement. I just picked my antique up and it's running great. Every thing the reviews claimed were, indeed, true. I committed from here on.He kept me informed, did a good job, treated me in a friendly and respectful way.
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April 2023 by Natenate Jones
I was referred to Doug from my previous stellar mechanic for decades, Kevin.I had an entire brake system installed by Champion 4x4 that failed after 1 year.PowerStop brakes including pads, rotors, and calipers. C4x4 neglected to install the new calipers (yes I'm ignorant for not checking). They also didn't flush/change my brake fluid.Long story short, my rear calipers froze, wearing out my rear pads then rotors. My front pads were done also.Doug replaced rear pads-rotors-calipers and front pads. Did a FULL flush and replace of brake fluid. All in ONE day.It's been 2 years now and I have not had an issue.I'm sorry Doug for not posting this review sooner. I waited this long to make sure the job was done right and it definitely has.I'll see you soon for a coolant flush...Services: Auto brake repair
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April 2023 by Natenate J.
I was referred to Doug from my previous stellar mechanic for decades, Kevin.I had an entire brake system installed by Champion 4x4 that failed after 1 year.PowerStop brakes including pads, rotors, and calipers. C4x4 neglected to install the new calipers (yes I'm ignorant for not checking). They also didn't flush/change my brake fluid.Long story short, my rear calipers freezed, wearing out my rear pads then rotors. My front pads were done also.Doug replaced rear pads-rotors-calipers and front pads. Did a FULL flush and replace of brake fluid. All in ONE day.It's been 2 years now and I have not had an issue.I'm sorry Doug for not posting this review sooner. I waited this long to make sure the job was done right and it definitely has.I'll see you soon for a coolant flush...
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February 2023 by Pete Mata
Excellent auto repair shop. Doug and his guys really know what they're doing. Honest and trustworthy mechanic. Doug will treat you right. Very safe place to take your vehicle. Highly recommended.
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February 2023 by Frank Mestre
Doug is a true, honest, and professional mechanic. I take all of my cars to him from routine oil changes to full blown engine over hauls.
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January 2023 by Julie Alexandra McConnell
This place is great. When I spoke on the phone to someone, they took the time to figure out what kind of car I had to be able to provide suggestions. Before doing any work on the car, they ask you if you would like to pursue the work with them. This shows that they are honest, considerate, and knowledgeable.When I took my car to Jiffy Lube, they told me that my transmission needed to be changed every 30,000 miles. When I call the dealership, they say that it needs to be changed every 5,000 miles. When I called Doug's Automotive, they looked into my car and found that the transmission oil does not ever need to be changed. The only thing that needed to be changed were my brakes because they were squeaking. I was very happy with this place, and I plan to be coming back more often!Service: Brakes
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November 2022 by Vincitore Califa
Wonderful experience at Doug's Automotive. Excellent customer service, highly trained technicians and very professional. The services performed on my vehicle were flawless and highly recommend. Once again, thank you!!!!Service: General repairs & maintenance
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November 2022 by Darren Perkins
Was referred about 5 years ago for electrical issues. Honest and reasonable. Have used them about six times for general repairs. Would not take my vehicles anywhere else.Service: Steering & suspension repair
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October 2022 by Lia Pett
Everyone is super nice and helpful. Doug was really honest and I felt I could trust him since I didn't know a lot about cars but I felt like he wasn't going to misdiagnose my car and take advantage of my lack of experience. I would recommend him not just because he is personable and kind but because he has been in the business for 40 years+ and knows what he is doing. He finished his work quickly and on time considering we had a hurricane coming and he still managed to give me my car as quickly as he could so I could drive to work.Services: Battery
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October 2022 by A
A thick vanilla milkshake is my favorite dessert...but not when circulating in my car radiator! Furthermore, failure to properly diagnose a problem is the biggest issue in auto repair.So, after 3 or 4 other shops offered to incorrectly flush the coolant and replace the radiator, and another actually replaced the engine and flushed the coolant, Doug's methodology was: first, a careful analysis.Doug uses a compatible computer scanner wherever necessary. In this case, the solution did not require a replaced engine, radiator or coolant flush alone. The car needed a new AUXILIARY ENGINE OIL COOLER AND RADIATOR AND HOSES, any of which may have leaked engine oil into the radiator coolant.The transmission oil is cooled at the top of the radiator, so that function is replaced with the radiator. But the thick creamy coolant wasn't pink. It turned brown. Therefore, a separate auxiliary engine oil cooler located near the oil filter also needed replacement. Luckily, the transmission and engine themselves remained free of sludge.WOW! My 2007 Crown Vic was returned to peak performance. I didn't believe it possible.I'm grateful to these pros for ending this major conundrum, which resulted from being robbed by the Queens, NY body shop East Coast Automotive, a classic "chop shop." That organized crime operation transports stolen parts from its Queens customers across state lines to their New Jersey used car lot.One such customer complained in "Yelp" that his engine seized up after he brought his car there for an oil change, and they smash windows to drum up business. They regularly pay off corrupt government toilets, New York and New Jersey, in coordination with Wash.,D.C. career liars and cheater-grifters who help to neuter police.Price, including oil change:$22506 months later...their advice to use Chevron w/techron successfully cleaned the carbon out of the cylinders.so, thanks again, Doug.
