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April 2024 by MJ RZ
I have been a customer of this store for several years. I saw this store decline in quality and customer service, which made made not go there for several months.I can tell you that for the last year and a half or so I returned as a customer. I have been a regular customer now for over a year. I believe that the Manager Edwin has made this store earn this review. Customer service and food quality is much better. Staff is much more Customer oriented and aims to please the customers. I hope that Mr. Edwin sees this comment and remains at this store. I higly recommend this store.
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April 2024 by Kevin Orosa
Food is great. Atmosphere is great. Service is terrible.I ordered a turkey whatever sandwich, I forget what it was called. It comes with onion and chive schmear, and cucumbers, and comes with chips on the side. I asked to substitute the onion and chive schmear with regular plain schmear. I ordered it with diet coke.They charged me for a bottle of diet coke, instead of asking if I wanted a bottle or from the fountain. (I wanted a cup, from the fountain.) I told them about the mistake, and they allowed me to get a cup of diet coke from the fountain, but they didn't fix the charge. I still ended up paying extra.When I got my food, I looked at it and there were no cucumbers, and no schmear. I brought it back and they added the plain schmear, but said they were out of cucumbers. They should have told me they were out when I ordered it, or at least when they were about to start making it. I really like cucumbers and it was the reason I chose that particular sandwich from the menu.So I took my cucumberless sandwich back to my seat, only to realize they also didn't give me the chips I paid for, so I had to go up and ask for them.Don't go here unless you want to pay for more than what you ordered and receive less than what you ordered.
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March 2024 by Annelia Rodriguez
My first in this store, and had the most amazing experience. Daniel had my mocha ready, delicious and warm as expected. Brandon grabbed the rest of my order, also provided excellent customer service. This guys are spot on the best. Thank you.
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March 2024 by Aida T.
If you want awful service and not the bagels you expect this is the place!The cashier (kind of blonde with color contact lenses) was angry and hated being there. I asked for Asiago bagels and she just put whatever was handy in my box. When I asked about it she tells me this nonsense: ‘oh you were pointing at those’ whatever others. She slammed them through the cutter and here’s a pic of how she anger sliced them. Btw, the ‘Asiago’ ones were less dark baked (than my last time) but with barely there cheese ‘burned’ on the bagel. ‘Everything’ bagel next to it has a hint of spices only. See pics. I went at 11 am, no rush hour. Do yourself a favor and AVOID THIS LOCATION, go to South Miami or Doral where staff is nice and bagels are perfect.
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January 2024 by One Soul
Hi,I hope this is a constructive review and not to take it or receive it otherwise.While I’m waiting for my order, and this is my very first time coming ,I can say the the people to people experience is 0.The girl at the cash register was angry and in a bad mood, looks almost like she is hating this place, she asked me to move to the other cashier because she was doing something, the other male proposed two types of chips, I did not understand the options and he almost yelled.No one smile, everyone’s hair is a mess, they screaming at each other for orders or other matters.The place could be cleaner, if you standing out looking at the menu you get the view of dirty almost like abandon food stand.I have my bagel to try now, I hope is good!Thanks much.
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January 2024 by Yanet Nunez
They have no clue on customer service. They make their bagels extremely dark that looks like whole wheat bagel. And at Noon they don’t bake more bagels.. All they answer is “ that’s all we have right now, that’s all we have left” and I don’t know why they provide online order if you have to wait for ever for them to wrap the order that is already made. There was an amazing guy great customer service no longer working there imagine why. If you are not a rude slow unprofessional employee you are not welcome
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December 2023 by Maria Rodriguez
Great bagels. Customer service is
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December 2023 by franchesca
The girl must be unhappy with her life cause she has a weird vibe & stank attitude. do better please
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December 2023 by Lourdes Summerdancer
Love their bagels with cream cheese Just wish they would stay open longer.This is a great location on Kendall Drive next to the FL Turnpike. So, if you’re traveling get off on Kendall Drive (SW 88 Street) grab a bagel or two and hop right back on! They’re open everyday from 6:00 am to 2:00 pm.Very friendly and welcoming staff. ?
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December 2023 by Robert Brunner (Bobby)
It's not bad. If you like Einstein Bagels, then there's nothing really wrong with this one in particular. I'm just not really impressed with Einstein Bagels in general. And this one does have a bit of an outdated look and feel.
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October 2023 by aftab qamar
Ordered via Uber. Being send burnt bagels. Sure you got away with this. Congratulations. , ?
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October 2023 by Marys
Breakfast sandwich bagels were delicious muffin was amazing love this place .
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August 2023 by Michelle Ortiz
I just left this place and I am insulted! I stood in line to buy 1/2 dozen of plain bagel for my sons and was told I couldn’t because they had to save them for orders. I understood that the oven was not working so I then kindly asked for at least one to be sold to me for my son and was told emphatically no! I am insulted and will not return again! I stood in line like any other paying customer and was refused to be sold ONE plain bagel. Most HORRIBLE customer service!
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August 2023 by FRANCIS ROSTRAN
The food was delicious. I recommend ordering the Avocado Veg Out sandwich on the cheddar jalapeño bagel. The service was incredible. Edwin went above and beyond with customer service. He saw that I was freezing and he gave me a Cappuccino on the house to warm me up making this an amazing experience. Thank you again for showing that kind people still exist in this world.
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July 2023 by Salvador Lopez
More than satisfied with the food and coffee at this place. Very professional and friendly staff.
