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January 2024 by Moises Dona
Very professional staff, you tell them your needs and they care about giving you the best options and adequate follow-up. In my case, Yanara Rojas assisted me, and I am more than satisfied with how she assisted me and resolved my needs for good car insurance, I highly recommend her.
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December 2023 by Joe Cantin
I have been a client of Estrella Insurance (Flagler Location) for a couple of years. I was referred by my friend Mabel Rodriguez, and then Jenny helped me a lot with all my questions. Recently, Daidee has been assisting me with all my questions and has responded immediately and is always very pleasant and informative.
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November 2023 by Virginia Londono
I've been with them for over 10 years their customer service is excellent from day one they made it a point to know who I was and followed up always on questions or having them get the best rates they're excellent highly recommend them.
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October 2023 by MANAGER SEA AIR
For over 30 years for myself and my family. Very grateful.
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September 2023 by Desiree Ballard
Need bilingual representatives. Called to pay a policy due in 07/2023. The lady said to my son he hadn't been in the policy since 2020. He is an extra driver, and she didn't bother asking who the main policy holder is. She just hung up on him. I had to call again and try to speak Spanish, much better rep that at least tried to help out.
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September 2023 by Alan I Zuniga-Gonzalez
Daidee was amazing, professional and accurate with her assistance and process of my new policy.
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September 2023 by Brian J.
Called for insurance. Asked for an English speaker and was told "no one here speaks English, sorry.".... in English... and they hung up.
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February 2023 by diana vidal
The agent at Estrella Insurance was most courteous and diligent. She clarified my concerns very thoroughly.
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February 2023 by Tomas Sinisterra
Very good, effective customer service. Jenny Sosa is very professional, trustworthy.
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February 2023 by Kelly Castillo
Super rude staff! I called to make a payment while I was currently at my job, I took probably 30 seconds as someone came up to me to ask a question, kindly asked her to give me a moment. When I returned to the call and asked the rep assisting me (Jayla) if they had my card # on file I was shocked as her response to me was "we do not have your card on file hurry up as I am busy and also working too" (the entire call lasted 2 minutes) Jayla had horrible mannerism, I've been with this company with Jenny as my agent for many years and she is very helpful. Never dealt with such horrible customer service before.
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February 2023 by YALI de la Torre Rovira
I get service on the office of 37th and Flagler and my Super Agent is Eileen Ortiz. Not only does she go out of her way to help me with my needs but she also demonstrate genuine caring to help me in every way. And all the other Agents are always very nice and willing to help as well.Very positive experience!
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January 2023 by Tamara Velasco
The representative was very helpful it's been a while and great price for the full coverage.
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January 2023 by Antonio Velázquez
I love the insurance I've been there for a lot of years and they always been there for me
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January 2023 by Damara Heinrich
Excellent Service - Helen the Agent/Representative... she is knowledgeable, genuinely caring about your needs and goes above and beyond to make sure your Insurance needs are met. Thank you Estrella Insurance for the years of EXCELLENT SERVICE and special thank you to THE BEST Manager/Owner in all ESTRELLA LOCATIONSMrs. Fradyn Suarez, you and group are all truly ESTRELLAS.
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December 2022 by Jenna Burns Hack
I had forgotten my passport and was supposed to board a cruise in a couple hours. I needed a notary for a copy of my birth certificate to board the ship and the notary (as well as all the other ladies) were SO wonderful. They so wanted to help me make this happen and notarized my documents right away. If I could give 10 stars I would, exceptional service and very kind people. Thank you thank you thank you!