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February 2025 by Mirna Obando
I bought a bed furniture a when delivered the person make me sign the paper when I start open the boxes it was not the bed that I ordered they gave me a cheapest one. They used to do that with people just be careful, open your merchandise and then sign the papers. I Had a Very bad Experience with these people
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January 2025 by Zuriズ刀
I placed an order for a coat Rack on January 24 the sales person told me he has in warehouse and as soon as i paid the 40 dollars he told me by Monday i can come and pick it up i called Monday afternoon and he said delivery will be late i told him to call me back so i can pick the product today Tuesday. Today nobody called me in the morning so I called back to store and Marcia another person attended the phone i told her about my order and she said all orders were delayed and will be Wednesday i was frustrated because the first person told me a different thing that was the reason i purchased the coat rack there now is not monday is Wednesday i claimed my miney back and she said they don’t do refunds but I don’t have the product because i never get it on Monday she was rude telling me everything was recorded i said ok when i asked her name she said is not my business then i told her that is the customer services ce you provide? After that she gabe me her name Marcia i also asked for the manager name so he can be aware about this and she told me william at this point I don’t know if is true or not i felt robbed for this company and i hope tomorrow i can get my rack coat or my money back.
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December 2024 by Vanessa Fernandez
This has been the most unprofessional experience I’ve ever had with a furniture company. I purchased a bunk bed that was out of stock at the time, based on the salesman’s assurance that it would be back in stock within two weeks. I even double-checked, asking if I should consider purchasing elsewhere if the item wouldn’t be available soon. He assured me that I would have it in two weeks. However, a month and a half passed, and when I spoke with the manager, she refused to refund me, citing a "no refund" policy.
The problem is, they sold me an item they didn’t have in stock and promised it would be available within two weeks, which turned out to be a lie. Instead of offering a refund, the manager forced me to accept a bunk bed I didn’t want, as she refused to return my money.
The delivery process was also incredibly unprofessional. The delivery driver showed up at my apartment unannounced several times, and on one occasion, he arrived on a Sunday without any prior contact. When I called him, he told me he planned to leave the furniture outside my apartment because there were cameras, and he claimed nothing would happen to it. He also mentioned that it was taking up space in his truck. When I contacted the company, they confirmed that they don’t deliver on Sundays, meaning the driver acted on his own.
I had also paid for assembly, but when the driver arrived, he refused to assemble the furniture and simply left it in my apartment. Upon opening the package, I discovered it wasn’t even the furniture I had originally ordered. I immediately called the driver, but he refused to come back and pick up the incorrect items.
This entire experience has been frustrating and stressful. The company’s lack of professionalism and disregard for customer satisfaction is unacceptable
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November 2024 by Lady Faith
Mr. Richard and his guys did an incredible job giving our door the extra jazz it needed. They demonstrated very good customer service by making sure we were satisfied before closing the contract. We are super pleased with the services we received and would recommend this company for your door designs. Thank you Mr. Richard!
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November 2024 by shaun chambers
I must say as the owner of Chambers Building, Richard and his staff have been executional in every way. We ordered 12 special order door the order was seamless and doors were of the highest quality.. thank you so much. We look forward to doing business again in the very near future!
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November 2024 by Jamaal
Great customer and price . Me and my wife would be come back once we purchase our first home together . Also love that they check on you after the purchase to make sure you our satisfied
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November 2024 by Justin Carlo Cabral
I am very happy with the high quality stylish doors I purchased from them. They were reasonably priced and they even included delivery right to my door which was a huge convenience. Great experience! I will definitely consider them again for future purchases.
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November 2024 by Michael Nicolas
Outstanding service Amazing prices premium furniture has it all.
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November 2024 by Raymon Cook
Richard and his staff are Number 1 in my book. I ordered doors from him for the first time, within 3 days He delivered 20 doors directly to me. Much better quality built than the box stores. And at the same price as the big guys! No delivery fee either. The slabs even arrived with plastic shrink wrap on them to protect them. Quality products, and top notch service. Thanks Richard!!!
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October 2024 by Vladislav Kurbanov
Amazing experience from start to finish, found this company on FB and sent a message, an hour or so I was contacted. Chose the doors that I was looking for, and put down a deposit. I was told the lead time is 1-3 business days. Next day I got my new doors delivered, thank you Premium Furniture and team!
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September 2024 by Melani Garcia
amazing products !!! Fast delivery and the attention is excellent thank you.
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September 2024 by Anthony Rodriguez
Love my new furniture. The teams amazing! The process was great and the delivery was fast and I couldn't be more satisfied.
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August 2024 by Milena Garcia
This is my second time purchasing from this absolutely amazing place!!!!! Not only has the service always been exceptional, the ladies are super nice and helpful. Answer all my questions and concerns. The quality and price you cannot argue. I got my bedroom set and now this beautiful dinning set that I’m absolutely crazy about!! The delivery was fast and I have no complaints. I recommend them 100%. Thank youuuuuuuuuuuuuu guys!!!!!!!!!!
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August 2024 by Michael Artola “Mikey”
Amazing service, great customer care and support, I can’t ask for better, I’m very pleased with this furniture business
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August 2024 by Andres Grijalva
Good service, thank you Randy for your advice.
