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March 2024 by Dawn Ash
This location steals packages.I had one package delivered with the items removed from the box and replaced with school books. The driver put the box in front of my door avoided the bell door camera, all you see is the side of the head and his hand. Most recent package says delivered but never made it to my home. No one at this FedEx store can give a reason to why this is happening. There's no consequences happening no one is being held responsible. They're just getting free stuff.
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October 2023 by CHM INVESTMENT GROUP
Excellent services and the guys very attentive.
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October 2023 by Lizzett Perez
I had a disappointing experience at this establishment due to the incredibly rude behavior of one of their employees. Their lack of professionalism and courtesy made my visit extremely unpleasant. I would not recommend this place if you value good customer service. I didn’t catch the ladies name but she had red/pink hair. When I got there I advised the representative that I had requested for my package to be held over the phone, she took my information and informed me that the request wasn’t properly done via phone, so my package was out for delivery. She didn’t bother to say anything else for me or allowed me to ask any questions and walked immediately to the back. I left and attempted to call FedEx customer service and it rang to the store, she answered the phone (I recognized her voice) I said, I wanted to request a package to held there. She stated I had to go in person to request a package to be held. I advised her that I was there earlier and that the representative did not advise me I needed to be there in person. She asked me who I spoke to, I proceeded with saying a lady with red/pink hair and hung up the phone right away. FedEx this is a reflection of you.
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October 2023 by Robert Hernandez
Worst Fedex location. I don't recommend to anyone. I went there to pick up a package that I missed because the driver couldn't wait 1 min at the door and they said that since is under my mom name I can't pick up, I provide them the door tag, my mom's driver license, my driver license with the same address and last name and tracking number since I spoke with a Fedex representative over the phone and they told me to go there. They ask my mom to be there and when she arrived they told her the driver had the package, a total lie. The manners are the worst, lack of professionalism, being on face time and on the phone while working, Fedex should monitor their employees while working on cameras. Also my mom and I have to wait for them to stop talking personal stuffs and leaving front desk unattended and I think they have bad attitude and are very racist. Seriously they should hire people with better enthusiasm and be there to make the right work.
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June 2023 by Nick Fury
Always a go to for my express shipping needs. The staff are courteous and helpful and easy to talk to. Definitely recommend.
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June 2023 by Charlie williams jr
My Package Arrived 2 Days Past the Day I Was Told it Would Arrive..
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June 2023 by Ady Suarez
I paid for overnight shipping at almost 80.00 for just an envelope. It did not arrive on time. It was my first time shipping with FedEx. I was assured that it would be received on a Saturday. (It wasn't). I was told there was a money back guarantee. I was told to file a claim. I did so. I called several times to check status. They all said it hasn't been processed yet. Then the next employee said I needed to go to support on website and file for a refund. Now, I'm being told 15 days has passed and I can no longer get my money back. They didn't receive the package until 5/30 and I couldn't file anything until the package was received. It's a TOTAL SCAM!!! DON'T BOTHER PAYING FOR OVERNIGHT!!! VERY UNPROFESSIONAL!!! The money back guarantee is a FARCE!!! Go to UPS!!! ALL THE CUSTOMER SERVICE AGENTS GIVE YOU THE RUN AROUND SO THE COMPANY DOESN'T HAVE TO GIVE YOU YOUR MONEY BACK!!! What a MISSION to get anyone on the phone as well!!!! I will spread the word out to all my business owner friends!!! What a let down!!!!!!
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May 2023 by Tensy M.
The location is convenient. There is enough parking space. The attendants are nice.The only thing that I would suggest is a sign that can be seen from the street because the bushes hide it and you can't find the place until you are passing it.
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March 2023 by Sam Keske
Helpful, fast, friendly, and hard-working. Park on the right of the building to be closer to the door and without steps.
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February 2023 by Roy Cogburn
I have a delivery that has gone sideways on the address and so far have spent a hour on hold trying to reach a human.. FedEx your customer service is now worse than ATT and Xfinity, congrats. PS: unable to post this with out selecting a star
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January 2023 by Luis Echeverri
Very kind staff and fast service
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January 2023 by JOJE “chinee” ROCA DONOSO
Very good staff! They are so helpful & polite. The place is clean & well organized. They also follow protocol on mask mandate & social distancing.
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December 2022 by eml esportseli
Super friendly and helpful staff. Was in and out within 15 minutes.
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December 2022 by Hugo Martinez
Every time I go there, the staff is helpful, pleasant and efficient. The area is clean and organized. Not a lot of parking but I always find a spot. Thumbs up!
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November 2022 by Garcia G. D.
Awesome customer service by Deerwood Office , all staff do the best forAll Their’s customers
