Finish Line, located inside Macy's, offers a wide selection of athletic shoes, jewelry, and clothing. While some customers express dissatisfaction with the service at Macy's, particularly in the shoe department, others have had positive experiences with specific associates. Jacqueline from customer service has been noted for her exceptional attentiveness and professionalism, leaving a lasting impression on shoppers. Another customer shared a delightful experience while shopping for jewelry with Kristen. She provided attentive service, took the time to understand the customers' needs, and offered valuable guidance on quality and pricing, making the shopping experience enjoyable. The quality of the merchandise, especially the jewelry, received high praise, with customers appreciating the competitive prices and financing options available. However, some shoppers have mentioned inconveniences, such as the ongoing renovations at the store and the closed escalators, which make accessing the upper floors difficult. Despite these challenges, many customers are pleasantly surprised by the offerings at Macy's, including sales on dresses and shoes. Overall, Finish Line within Macy's is recognized for its variety, with a mix of customer experiences highlighting both excellent service from dedicated staff and areas needing improvement. The store continues to attract shoppers seeking quality products and a friendly atmosphere.
