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January 2024 by Maggie M.
Very disappointed with Macys Deluvery Service. Bought a mattress and paid to haul the old one away. The driver, Mario, was rude and refused to take my old one even though I paid for it. He said he did not want other customers to see used merchandise with the new o n.v w being delivered. They should not sell the service if they are going to have it removed. Apart from his rude behavior, he should learn English. Undoubtedly Macyz should have a different pickup from the deliveries as most pickups are not going to be in mint condition.
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January 2024 by Lenny A.
The flagship is my mom's favorite store, and from what I've heard, the largest suburban department store outside of New York City!
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January 2024 by Ciri D.
I must say that Macy's service is not at all what it used to be. I've visited Macy's at Dadeland Mall several times in the last few months and have left feeling very dissatisfied. The last time I was there, I was in the bedding department and could not find a single sales associate to assist me with my needs. Today I went to the shoe department and once again there is no assistance available. I don't think I'm be shop at Macy's in Dadeland Mall again. It's a shame that they closed the Nordstrom at this mall.
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December 2023 by Jesus A.
I had the pleasure of interacting with Jacqueline from Macy's Customer Service recently, and I must commend her for her exceptional service. Right from the beginning, Jacqueline was attentive and empathetic, understanding exactly what I needed. She handled my package with the utmost care and efficiency, ensuring it was safely and swiftly handed off to me. Her professionalism and dedication to customer satisfaction were evident throughout our interaction. It's rare to find someone who not only meets but exceeds expectations in customer service. Jacqueline is indeed an asset to Macy's team, and her remarkable service has left a lasting impression on me. I look forward to more such positive experiences with Macy's in the future, thanks to professionals like Jacqueline.
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October 2023 by Ericka G.
Okay I can't front I forgot all about Macy's. Back in the day would love to come to the mall and look around. But as things evolve so does shopping on line become a trend. Well I'm thick and need to try things on. So came back to a friendly store and was shocked to see there was still so much going on. The shoes, jewelry, perfumes, and make up are still hits. I was on the hunt for a dress for a wedding and winded up in the last call section. Found super cute everyday dresses but no gowns was really interested in. Walked on the other side and found this beautiful evergreen dress that I just fell in love with. And did I just happen3d to be there on a day with a fabulous 30% sale. I tried it on and walked out satisfied. Even came back days later to purchase the shoes..hitting another sale. I bought a gown and shoes for just under $200, what a steal!
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September 2023 by Hector S.
The store is going thru renovation but they closed their escalators and it is very inconvenient to visit the upper floors.
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July 2023 by bowser JR
Amazing customer service, came in to buy black air forces, came out with 3 pairs of shoes
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June 2023 by Cheryl L.
I grew up in "Kendall" what is now known as Pinecrest and went to Burdines now Macys for many years. Known for quality, service, and professionalism, I came down from Brickell (about 45-1 hour in traffic each way) to shop with my fiancé for a suit. We have many options; however, Macy's Dadeland Mall was my choice based on the service, structure, and history, overall gratitude and exceptional service of staff. I highly regret making the trip down as it resulted in no sale and no service. Unfortunately, the person, Yris, in the gentlemen's suits area was not looking to help, serve, or attend. It was an embarrassment as she counted change at her register before telling us that they were closing in fifteen minutes after we waited for over half an hour to get service. Extremely disappointed and underwhelmed considering what Macys used to be. Definitely not worth my time and presumedly not worth my money according to the staff. I will be following up with management considering how disappointing the situation was.
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May 2023 by Cristina G.
I went with my fiance and soon to be mother-in-law this past weekend to purchase some fine jewelry, and we had the best experience with Kristen. I would highly recommend buying from this Macy's.We arrived, looked at rings, and got a little worried as we didn't see too many associates. But when I approached Kristen as she was ringing someone up, she told us she'd be with us as soon as she finished with the other customer. And I'm glad we bought from her because she was an absolute sweetheart.Kristen took her time to talk to us, to see what we wanted, and even asked about our love story. She did not rush us through the process at all as we looked over the jewelry and asked about prices. She guided us with the best sales. We thought the price and quality of the rings at Macy's were incredible, but it only got better. By buying it with Kristen, she was able to give us 12 months with no interest on our purchase!I couldn't thank her enough for being so kind to me and my family. Kristen's service is like a meal in Italy, it shouldn't be rushed because she's cooking perfection; and when it's done, it nourishes the soul. I very much appreciate that because everywhere else it feels like customers are treated as numbers or a bother unless they look like they're wealthy. I did not feel that with Kristen at all. I felt she treated us with kindness and decency, regardless of what we could afford, and helped us make the best decision for us.I'd very happily make future purchases with Kristen at the jewelry counter at Macy's. She educated us on things we didn't know like sizing and quality of certain material combinations. And I invite you to do the same if you're willing to take your time.
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May 2023 by Frank E.
My recent visit to Macy's at Dadeland Mall revealed things are not like they used to be. The overall condition of the store left much to be desired. The space's interior seemed threadbare and in dire need of some renovation. Additionally, the noise level was almost unbearable, making it difficult to browse peacefully. I know it's Miami, but do we really need a DJ blaring reggaeton in the middle of the store?To add to the disappointment, several escalators were out of service, causing inconvenience and slowing down the shopping experience. It was frustrating having to navigate the store without the convenience of functioning escalators. To make matters worse the elevators in the parking garage were not working either. So walking back up 4 flights to the car on a hot day was no bueno.Overall, my experience at Macy's in Dadeland Mall was underwhelming. The worn-out appearance, the excessive noise, and the malfunctioning escalators and elevators hindered what should have been a pleasant shopping trip.
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February 2023 by Jorge Venerio
Friendly staff.. got a good deal on 2 pairs of shoes
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January 2023 by Jay K.
First one in the door... opened only 10 minutes late. Looks like a flea market. What a mess. No surprise big box is failing
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January 2023 by Anaeli B.
Came to Macy's to pay my credit card bill. Be forwarned that you MUST use cash, check, or check card to pay. Can't use a credit card and took three people before one mentioned that. Bathroom also had several dirty stalls.I gave three stars because, I think, today was an off day. Usually this place is clean and a nice shopping experience. Today it seems as if they've had a rough day of customers returning items. Typically, quality of clothing is good to above average. I have found that you can get some great deals here if you do a deep dive into the sales or shop in the clearance section "last act". These are conveniently located within each of the departments. They have added the Macy's backstage store for real bargain hunters. I don't like it in there, as it feels like a very small and cramped Ross or Marshall's. I like that the store has a separate petite section, because I often find good daily work clothes here. I also enjoy their juniors section for day to day wear. Added bonus of an attached starbucks and a cafe at the center of the store.
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October 2022 by Susan R.
In October I went to Macys Dadeland store 3 times. I needed a formal gown, so on my first visit I shopped & tried on gowns. There was a big selection, but after I chose a dress no sales help. A number of customers were waiting at a register for someone who disappeared on a price check. I ended up at a lingerie register & told the associate I needed hemming alteration. I was advised that alterations had closed & I needed to come back with shoes to go with the gown. So after picking a dress it took over 30 minutes to pay for it. Second visit - I go back to formal dresses. They send me to customer service on another floor, customer service sends me back to dresses, dresses sends me to R Lauren counter. There associate calls a manager who then takes me to alterations (same floor as customer service), but seamstress is at lunch. The manager says seamstress will meet me in 15 minutes by dressing room upstairs where she takes me. After waiting at least 20 minutes I go to check other dressing room & find the seamstress there. That took over an hour altogether. I was told to return in a week, so my third visit was to pick up the dress. When I got to the register in dresses the seamstress was there as another customer was picking up an alteration. Problem was the clerk was new & kept making errors, then having to void & start transaction again. While I waited 2 other associates tried to help. The seamstress offered to get my dress & return, but the other customer, understandably frustrated, insisted that the seamstress stay at the register until their transaction was finished. I next went to customer service & asked for a manager. After all of that - about an hour, the manager Alejandra got my dress & arranged for me to try it on. The seamstress Esperanza/Hope did a great job, so the 1 star is for her & Alejandra, but I will not be going back to that Dadeland store.
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September 2022 by Sergio F.
My friend Cecilia is always reminding me about expanding my shopping beyond a certain menswear store in the Wynwood / Design district area. Thus, when I was in the Kendall area for a construction site visit today and needed to get cleaned up and somewhat pleasant for the office I ended up at Dadeland Macys. To be fair, I've stopped here before. I have cousins that live near this part of Miami and I have cheated on my favorite boutique when needing a last minute gift or clothing when my favorite store has been closed. Today's haul was Chanel Eau de Toilette, based on help from the perfume department when I asked for a daytime and office friendly cologne. The salesman let me try a couple of different ones, and along with my purchase, added a few more sample sizes. After being at a construction site, the air conditioning (and whatever aromatherapy they pump in it) was a bonus. Probably purposefully (I know there are design classes for retail spaces) it was a little bit of a saga to find the exit :) Still and all, it is a great store.
