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December 2023 by Miguel Silva
I came to this particular Firestone 12/3/23 for a tire patch, and rebalance since they had roadforce. I did have an appointment at 10 am, assuming it was going to be only 3 hours but it prolonged to a little over 5 hours, but I’ll still give the 5 stars since the gentleman up front did tell me there was a wait since it was Sunday. Nonetheless the technician working on the truck did a phenomenal job. I had bought Sumitomo Encounter ATs online and always had a vibration issue. This Firestone did a phenomenal job. Thank you again.
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December 2023 by Ef Rem
I hate writing bad reviews. I came in August to fix an oil leak that was causing smoke, I was given a paper stating what was the issue. I asked them to fix it and it cost me 500$. 2 weeks later the issue persisted, I come back and suddenly a new issue was found, not only did the first mechanic not notice this but what he had recommended (what cost me 500$ before) wasn't even the issue. The real issue was apparently blatantly clear that gaskets were the issue and NOT "half shaft" primarily due to the gunk of dried/burnt oil near by. Now fixing this new issue cost me 700$ to fix. Ok, I paid for that as well and I got new tires and I asked to rotate the old ones to the back and get these 2 new tires to the front (logical) and hours of waiting I come and no rotation and now I am currently waiting another 40-50 minutes due to this incompetence. The only reason I am not giving this place a one star review is because the female receptionist (Katherine) was very nice, approachable, and made this whole process better. I do not have money to be throwing around due to the ineptitude of a mechanic who couldn't do his job which cost me money I do not have, and that is unfair, I came here like an idiot thinking I can trust and take a mechanics word that what is wrong with my car will be identified and the issue resolved and I will pay for that service. That trust was broken. There is no reason one mechanic would notice an issue and another would not WHAT IS THE POINT THEN it's a very expensive mistake to make and it fell to me to pay out of pocket. First visits work order #289067 second visit #292464
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December 2023 by María José M
I just stopped by to get new tires and I have to say that Jose Rodriguez and David (the mechanic) did a great job. I am reviewing based on customer service and the service, new tires and alignment. Be aware that a lot of people come in and out of this place, I suggest that you would be patient or set up an appointment prior to coming in.
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December 2023 by Mag Rocher
Today is the last day that I will ever set foot inside that particular location. Their technicians are poorly trained. The store manager by the name of Yoel Conception is super rude. He has zero customer service skills. I had to call corporate to file a complaint that is how terrible this location is. I wish there was a rating that below one star. Please avoid at all costs.
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December 2023 by Suzette Chaves Rivero
We are always well treated at this service center. It just a little too long on an oil change that day, but otherwise the entire family are always taken care of at this center.
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October 2023 by Falisha Bell
I visit the store location on S. Dixie Highway on Sunday, October 8, 2023 the night before I schedule a oil change and rotation of tires. I got there that morning. The oil change that I chose online was $69 with a $10 rebate Jorge. Advise me that my truck use more than 5 quarts of oil so price was $124.00 I then said to him I have a $10 rebate and when I made my appointment online the price was only $69. Jorge replied no this is the price here so I needed the oil change because my oil light had came on in my new truck, which is a Mitsubishi outlander, 2023. I stood out and I watched to see and make sure they change the oil filter . They did the oil change but never rotated the tires, nor did they check anything under the hood such as making sure enough water was in the windshield wipers, anything low just basic things that most shops do when you have an oil change done. I didn’t receive any of that care just oil change for $114.16. Everyone speaks Spanish other than the guy at the front desk Jorge no people skills ! What firestone does is leave your slip open they don’t give you a complete price when booking or completing your online service order . So when you get to them, they have room to go up as high as they want to robbing and stealing ! From there customers, Guys, think twice before visiting this location 20701 S .Dixie across directly from southland mall . I am waiting on headquarters !
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October 2023 by Carlos Vargas
How little ethics and responsibility mechanics have. I brought my car in for alignment and they left the nuts on the alignment camber kit loose. When I returned to complain they informed me that they do not touch those pieces, when in reality to do the job they must. They caused damage and wear on the new tires for which they were not responsible.
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August 2023 by Mesha Bain
I’ve been coming here for years and it gradually gets worse. I made an appointment for 10 AM oil change and tire rotation, called at 12 and was told my car was next in line. Arrive here at 1 P.M. just told be told that they just started working on my car. Unacceptable.
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August 2023 by Kimesha B.
I've been coming here for years and the service gradually gets worse. I made an appointment for 10 AM oil change and tire rotation, called at 12 and was told my car was next in line. Arrive here at 1 P.M. just told be told that they just started working on my car. Unacceptable.
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August 2023 by Gregory Glofak
The service is speedy and professional, but you will kind of pay a premium for that. They are not cheap, but they do quick, reliable, quality work.
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July 2023 by LUIS F GONZALEZ
Terrible customer service they just want your money, NEVER BUY IN THAT STORE.They will tell you to buy things that you don't need, only to take your money and the prices are higher than in other places.NEVER RECOMMEND THIS PLACE.
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July 2023 by Ciciobelllo G
Worst customer service experience.They tried to get your money and if they can't They treat you like trash.NEVER RECOMMENDEDTHEY'LL TRY TO GET YOUR MONEY NO MATTER WHAT, HIGHER PRICESTERRIBLE CUSTOMER SERVICEDONT GO THERENEVER RECOMMEND THIS PLACE.
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July 2023 by Luis Fernando Gonzalez
Worst tire store on earthHigher pricesThey refuse to repair your tires so they will try to sell you expensive tires.Dishonest staffRude and lack of mannersNEVER GO THERENEVER RECOMMENDED
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June 2023 by The P.
The worst I have ever seen in my life before. Unfortunately Yelp doesn't let me write a review with 0 starts because that's what this business deserve. Terrible costumer service on all ends. If you don't want more problems that the ones you already have don't take your car here. Save yourself the trouble, this people shouldn't even be in business.
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June 2023 by Dillon Evans
Took my vehicle in for an alignment check after I had done some steering and suspension maintenance. The customer service was great and I was there less then 2 hours which was expected. The reason for the 3 star is after the alignment was done I checked my steering components and found loose hardware. I am an aircraft mechanic and I do all of my own vehicle maintenance for the most part, so double checking somebody else’s work is my job. If you are reading this, just make sure to look over your vehicle before you leave, you never know. Always trust but verify.
