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January 2024 by Roger A.
Today at 1pm I went to get an oil change and rotate my tires that I bought there 3 months ago. I was told they couldn't attend to my vehicle because they were working on other cars and that I needed an appointment. I've never once made an appointment for an oil change or tire rotation . Again 1pm when they close at 5pm. So I took my business elsewhere.
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December 2023 by Leonora A.
I've been coming here since 2020 & was always happy with the prior service. However, I took the car in yesterday to check out my tires and the headlights. The guy who seems to be in charge, a tall man in his late 50's, was dismissive & uncommunicative. Since I didn't have an appointment he said I'd have to wait about 3 hours. Every case that came in (also without appointments) that he thought would be faster, he passed in front of me, so I ended up waiting 5 1/2 hours. In the meantime, he had not even taken the car in to get an estimate. When I asked why I had to wait so long & other people went ahead of me, he said it was b/c their work was faster (mind u he still had not had my car brought in for an estimate). He would not even look at me while giving me an irritated reply as to why I had to wait. Since I had already been there so long, I stayed, so that the day would not be a total loss. He was equally rude to a woman who came in after me & she ended up leaving. I noticed he treated the men with courtesy. I'm guessing he didn't want to piss any of them off & thought that the women would just take it, being the helpless females that we are! Every other employee there was nice, it was this one nasty man. And this is how businesses lose customers.
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December 2023 by Francisco Martinez
They take a lot of times to fix a simple flat tire I enter at 10:30 am for one flat tire and they toldo me that they wil be ready at 3'00 pm. (4 and half hóur)
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October 2023 by William B.
Service was fast. I dropped my car off and they said they would call me in about an hour and they did. They changed my oil as requested, and.walked me through the full inspection. They provided details and pricing up front. I declined the work for now, but I will be going back to them when I get the work done.
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October 2023 by Eduardo Miguel Segundo (Eddie)
Today, I am extremely grateful for this team and their performance on TNC car and diagnostic involved to get it back on the road. Thank you to Eddie and his team for coming through with flying colors!
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September 2023 by Daniel Herrera
Great service and Eddie was very helpful. The place is well organized and maintained. They are quite competitive with pricing.
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September 2023 by Mary Mary
I had a very bad experience today and the worse part is nobody cared. I will not be coming back.
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September 2023 by Martha Mendieta
Good customer service and I felt comfortable with their service.
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August 2023 by St Brian
One of the Most dishonest auto repair shops I've ever had to deal with. Took my vehicle to another mechanic and he said over half of the "necessary" repairs they claimed were needed were straight up lies.
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July 2023 by Ferpa Pat
Exelent attention and professional information and advice about my car, from part Adolfo, tanks again.
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July 2023 by Marco Rivera (Marcoar)
Went for new tires , lost all my cash emergency money I had under drivers side carpet . Noticed the loss next day at home.
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June 2023 by Celeste Alvarez
Excellent job very nice attention Adolfo and Erik very professional ?
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April 2023 by Janette Delgado
HORRIBLE SERVICE! I will Never take any of my vehicles to this location again.I took my car there on Satuday, April 1st, for an Oil Change, In-cab Air Filter Replacement, Tire Rotation and New Windshield Wipers.The Mechanic, Garner, did Not Reset the Oil Level in the car's computer nor did he place a Sticker on the Upper Left of my Windshield -so as far as I could tell the Oil was Never Changed. When my father and I asked the Mechanic if the Oil had been Changed his Reply was "You tell me if the Oil was Changed." Also, they Charged me for Replacing the Windshield Wipers but I still have the RainX ones we Installed a few months ago.The Store Manager, Edwin Tirado, Laughed at my Complaints in front of me and could Not have Cared Less about my concerns.TERRIBLE MECHANICAL WORK AND CUSTOMER SERVICE.Services: Air & cabin filter replacement
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April 2023 by Charles MacWhorter
Seevice adviser Eddie was amazing from on the phone yo in person took time to listen and was not pushy kept me updated and was friendly and professional shout out to adolfo who spoke to me when eddie was off he also was professional and courteous i think the tech was luis also did a great job quickly and thoroughService: Tires
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March 2023 by John Valdes
Went today to purchase tires for my son's car carry out, the salesman told me cash only since I'm not going to have them mounted most disrespectful seems like Firestone doesn't want to sell or he wanted to pocket the cash.
