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February 2024 by JoeyGam
Good store, the selection could be a bit better
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December 2023 by M P
Aidyn was a sales associate who helped me and my family. He was not only patient but gave recommendations and was so kind. Being the holiday season, the store was crazy and he was so helpful and not rushing us. He showed leadership quality! Thank you so much Aidyn. I hope I spelled your name correctly.
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November 2023 by william garcia
The customer service during returns is bad. I went to the store to return an online order and they could not give me a refund. I waited a lot of time and they sent the product to the online warehouse and just gave me some confirmation papers. Now I received the email saying the location received the product but they are charging me the shipping cost. The return policy says that you must return orders personally to the store to avoid this charge. Now I have to spend time contacting Footlocker to resolve it. Regular stores give you your receipt and refund no matter what you used, online or in location. I will not use this site in my life...The online chat is dummy. They never connect you with a real agent...
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August 2023 by Tony Torres
They will not sell you anything without an email! They literally told me I need your email for the receipt, I said I don’t have one , she said you need one. I left the shirt on the counter and walked out!What’s going on with a simple transaction nowadays!!!!
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August 2023 by David Krau
FIRST TIME AT THIS FOOTLOCKER. APPARENTLY, THIS is NOTHING BUT A SOCIAL HALL FOR EMPLOYEES, MOST OF THE TIME THE EMPLOYEES STAND IN PACKS AND SOCIALIZE. WHEN I ASK FOR HELP, THE RESPONSE IS A FINGER POINTING, IT'S OVER THERE. NO ONE ASKS IF THEY CAN HELP YOU WITH ANYTHING. THE PLACE IS ALMOST EMPTY, AND I HAVE TO CHASE DOWN EMPLOYEES TO GET HELP. WHEN I CALL CORPORATE, ITS A MAZE OF OF PUSHING EXTENSIONS. PLACED ON HOLD, GAVE UP AFTER 30 MINUTES ON HOLD.
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August 2023 by Mingo A
Very bad costumer service… they don’t pick up at all.. call hundred times. Very disappointed.
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August 2023 by DVC
Same as any other footlocker
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February 2023 by Shirley Perez Anel
This store has excellent location in Kendall area with easy access through 826, US 1 or Kendall Dr. It has plenty of parking and a very convenient entrance through Macy's. The place is clean, well organized and has good service. They impressed me with the small section for Miami HEAT (#HeatNation). Even when they did not have my sice, it is always nice seeing HEAT jerseys and supporting our local team.
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September 2022 by allison villafane
worst shoe store in the whole mall solely due to how much they lack customer service if I could I’d rate 0/5. Literally every associate was standing around and laughing with one another and when I approached a girl with blonde streaks in her hair she was very rude and was in a hurry to take care of me to simply continue talking with fellow male employee. Very unprofessional. Would love if people started acting like they were getting paid for their job.
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August 2022 by Marlen Mesa
Very good sneakers variety and the best prices in the mall.
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January 2022 by William Caloca
It would be nice if they carried size 14
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January 2022 by Javier Neciosup
Never seen so many workers standing around. Very inefficient
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January 2022 by Youngs Investigative Services, Inc.
Good service and decent prices.
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December 2021 by Iskra
Great sales associates and cashiers. Yasmine is the best. Thank you so much tor your patience and solving my problem. Cashier Cheyenne very nice too.
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December 2021 by Eve M
Good store and the staff is very friendly and helpful. The only thing that sometimes bother a bit is the music, a bit loud...mainly when we need to communicate with the cashier.
