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December 2023 by Leo S.
Almost the entire GS range is available in the shop! However, the surroundings are completely decadent, and unfortunately so is the audience in the area: there are simply too many “kids” out and about with dad’s credit cards for my taste.
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October 2023 by E R
We were in the area and stopped by because a Grand Seiko watch is on my wish list. Great quality and price for luxury watches. The boutique was stocked up and frankly there are at least ten watches I’d like to buy. So buying one is a goal on my wishlist. Hopefully soon. What I want to communicate is the experience we had with Luis the rep. He was very personable, knowledgeable, patient and gracious. Although this was a prelim visit to help me decide which one I will eventually purchase he gave us the VIP treatment. This is how business is supposed to be conducted. On top of that he’s a true watch enthusiast which is great when you are shopping for a watch. I can’t wait to go back, cash in hand and get my dream watch.
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September 2023 by George FromPHL
Save your money and buy a Rolex. I got a new Spring Drive $10k, stopped working after month (yes 30 days). They refuse to provide an insured return label. I do not live near a boutique to drop it off. Their solution is I should pay a local repair shop if I do not want to pay return shipping. Mad at myself for not buying a Rolex!Grand Seiko = burning money.
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September 2023 by Ronnie Abellan
Visited on Thursday afternoon and was met by Joel and Luis. They were very friendly and knowledgeable of all their different watches. They did not hesitate to show me anything I was interested in. They even adjusted my snowflake. My watch didn't fit correctly and was loose so I had Luis take a look. Lo and behold the place I took my watch for adjustments of the bracelet when I get got my snowflake (Ben Bridges) took all the links out on one side of my watch. This left my watch to slump to one side whenever I wore it. Luis gladly moved the links properly so that the watch face sits on my wrist nicely. FREE of any charges, so I was very happy about that! You can tell these guys love what they do as it shows in their professionalism, attention to detail, and kindness. Overall a great experience visiting from California. Highly recommend, thanks again guys!
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August 2023 by Calvin Wong
Have been interested in GS for a while, so I had to pop in for a look when passing by. Luis had great service, was very friendly and invited us to try on the SBGY007, my dream watch! Overall a very positive experience and it is clear that Luis is both passionate and knowledgeable about GS watches. Very down to earth and approachable, unlike many other nearby luxury watchmakers.
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July 2023 by Brooke Rellias
This is my first watch investment and Joel made it unforgettable. I came in with a specific watch in mind, but Joel also took his time and showed us similar taste options. There was no rushing and there was no pushing. I work in sales and would have done nothing different. His passion and belief in what he sells was very clear and admirable. I fell in love immediately with the watch I took home the minute I placed it on my wrist and he knew as well but still no pushing. He let me slowly and surely come to that realization. The entire experience was one I will never forget and one I will cherish as I progress in life. We are from Orlando and vacation in Miami for a fun staycation every year and this will not be our last visit, and to Joel specifically.
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May 2023 by Hakeem H.
When I walked into this boutique and felt like I embarked into a new journey of luxury time pieces. Luis provided an awesome customer service experience and was welcoming with open doors. He showed me multiple pieces and the history behind them. I ended up leaving with one of the Heritage Collection pieces. Thank you Luis!
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March 2023 by Tj Bowdon
Was so pleasantly surprised by how accommodating Luis was as I chatted with him about being in the market for my first luxury watch. He was super polite, not pushy at all and let me try on any watch I liked! Although I didn’t walk away with a watch, I have a changed perspective on the brand and will likely be coming back in the future when I am ready to purchase.
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March 2023 by Anthony Kaufmann
Beautiful boutique. Joel was exceptionally knowledgeable and easy to work with. True 5 star watch buying experience.
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December 2022 by L. Kennedy
I don’t care how uninterested in seiko’s you “think” you are… if you have a Nick name for your TIMEPIECE you MUST visit this place before your next purchase.I’m not saying you’ll switch your allegiance to Seiko… but I AM saying that you will reconsider your “list”.. %100You are welcome..
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October 2022 by Christopher Barrow
Stopped here in a whim because I never stepped foot In a GS store before and I was amazed at how friendly Joel, was. I talked to him about the movements (specifically spring drive as I wasn’t too sure what it actually did) and he let me try one some amazing pieces. Overall very friendly and awesome customer service. Honestly I’m considering grand seiko for my next luxury watch purpose because of Joel!Do stop at this store even if it’s just to browse. I was offered a drink as well (though I didn’t need one but always appreciated when they do offer it)GS isn’t snooty like the other watch brands which is nice :)
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October 2022 by Christopher “Chrisdoesthings” Barrow
Stopped here in a whim because I never stepped foot In a GS store before and I was amazed at how friendly Joel, was. I talked to him about the movements (specifically spring drive as I wasn’t too sure what it actually did) and he let me try one some amazing pieces. Overall very friendly and awesome customer service. Honestly I’m considering grand seiko for my next luxury watch purpose because of Joel!Do stop at this store even if it’s just to browse. I was offered a drink as well (though I didn’t need one but always appreciated when they do offer it)GS isn’t snooty like the other watch brands which is nice :)
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October 2022 by hristo iliev
Best Grand Seiko Boutique! Always a great customer service! Joel is my sales person. He is so positive and pleasant gentleman... Every time I am buying a watch with him it's a pleasure. He knows and understand the business very well. Great, great experience with my purchases! Thank you Joel and Louis, both of you guys are amazing! :)
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September 2022 by corey allgeier
One of the best experiences of any store in the design district. Amazing inventory of watches, knowledgeable staff, and phenomenal product quality.
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August 2022 by Marcus Baca Martinez
I visited Rolex, Omega, and Grand Seiko in design district and GS easily had the best customer service. They took the time to show me anything I wanted to see and answer my questions. He even got a feel for my taste after a few minutes and pulled out some limited editions to show me. Other boutiques I feel didn't want to show watches to people that weren't going to buy. GS understands seeing/feeling is believing and they took the time to make sure when I walked away, I walk away with a good taste in my mouth and with that being said I will be saving up for a Grand Seiko.
