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December 2023 by Maria P.
Zero starts! This place scams people!!! BEWARE! They ask either I pay extra $20 a day for tools or they will peniliceme $28 dollars per tool???? Never.rental companies normally send you the tools or ticket for you to pay but not penalize you. And then out of a three day rental totaling $27 they ask me for a $2000 deposit???????! SCAM SCAM SCAM....
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December 2023 by Joe D.
Hard to give them any stars. When I went to pick up the card they required my insurance Dec page ( not just proof of insurance) Then they didn't like my carrier so they required me to but their insurance. The cost of their insurance was more than double the price of the car. Multiple other people were having the same problem.Do not give these people your business.
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December 2023 by Julian M.
Absolutely horrible experience, they rent you a car for 200$ then add 1300$ in fees. They describe the fees as insurance and tolls..... but I've lived in Florida for over 17 years there is no tolls or fees that high. I rented a car for 278$ when I arrive they tried to charge me for 1300$ on insurance and fees... 1300$ . This place is a scam , while I waited for my ride I saw 3 other couples with the same issue. Random fees totaling 50-100 a day just because. The weird things is they offered me a 700$ discount ... how can you discount insurance and tolls???? Something doesn't add up , this company takes advantage of tourist and people. If I didn't know better I would have fallen for their trap. Stay away from this place , false advertisement and abusive behavior
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December 2023 by Judy B.
Renters beware - choose any other car rental place than this one. Hidden costs galore. "Bring your car insurance." We brought two different policies we have - one from the states, one from Puerto Rico. They did not accept either, we HAD to buy theirs. Large Deposit required. We just wanted a convertible to drive to Key West and back. The low price should have been a RED FLAG! Just say NO to Green Motion, here or in Puerto Rico. Scammers!
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November 2023 by J C.
Awful service with more than handful of additional fees once you go pick up the vehicle. ON TOP OF THAT THEY GAVE US AN EXPIRED TAG
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November 2023 by Jessica Crate Oveson
Great service! We rented a car for the day and the airport shuttle was super quick and convenient. Car was cleaned and ready to go upon arrival! The pick up and drop up were both such a smooth process. Highly recommend!
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November 2023 by Angela P
Booked a trip to Miami through Priceline and used Green Motion for our car rental because of the "cheap" price. 175$ for a convertible for 3 days sounded AMAZING! I was never informed that Green Motion office WASN'T in the airport like EVERY other car rental company. I had to look in my Priceline email for a # to call the place. I called, no answer, no voice-mail. I received a call back only to be told that I needed to go outside and wait for their shuttle service to pick us up, which runs every 15min. When we got to their office I noticed 2 of the 3 customers infront of me at the counter seemed upset & soon found out why. They hit ya with different fees and services or you're not getting your rental. If you're an insured driver you can use your insurance as long as you put down a $2,000 (yes 2 THOUSAND) refundable deposit OR you can buy their insurance for 70+$ a day. They also charge another 150$ refundable. I paid an extra 300$+ before getting my car. They only take 2 types of credit, Discover is NOT one and you're not allowed to use any card without it being in YOUR name. You'll be told that if you drive on highways you'll be hit with tolls, which are by license plate. The states toll fee is 28$ and Green Motion charges another $20+ on top if you go through a toll without purchasing their outrageou$ toll pass. (FYI; Just avoid tolls on your GPS). They open 8am-8pm and there's no voice-mail or any # to call if you need someone after hours. Our drop off was 730am & our flight was for 853am. We were never told there'll be no shuttle for us back to the airport even though they KNEW drop off was before they opened. We spent more $$ getting a Lyft.Make sure you take video of the car like they do BEFORE you drive away and AFTER you drop of off! I don't trust companies who hit ya with hidden fees, act like you only have 2 choices and don't care if you can't rent their car in the end!
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November 2023 by a b
Avoid avoid avoid!!!Hands down worst experience I have ever had and I didn't even end up getting the rental car.Showed up there after booking through expedia which shows on their site the deductible was $1000 to be told I needed to give the reservation agent $2000 and then also pay any additional $300 for more insurance which was already purchased online and that my full coverage personal insurance wasn't good enough. They also wanted another $77 for driving in area I was staying???? This entire time listening to the customer next to me who was asked to pay a $150 deductible, when I asked for explanation on the difference the agent refused to clarify.So I then had to spend hours of time on the phone with expedia during my vacation to get this refunded to me since I was being refused a car because they wanted to scam me. Now this company is refusing ro release my money and telling expedia that I was a NCNS for the puck up, strongly recommended avoiding Green Motion at all cost.
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November 2023 by Paul S.
The absolute worst car rental operation on the face of the planet.Scam from beginning to end.Extra feesinsurance ripoff$2000 deposit required and they do not want to give it backtoll fees on the back endmade up car damagebeater carspoorly maintained carsThe price you see will not be close to the price you pay!These guys are dishonest from start to finish.Run or walk to anywhere else.I would rather walk to Miami Beach than rent a car here.
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November 2023 by Julia Chamale
Ismael is amazing!! He made the process so easy, quick and enjoyable. He recommended lunch places and different things to do. I’ll rent from this location whenever I’m in Miami. Overall highly recommend this car rental location and Ismael.
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November 2023 by Kristina Pons
Go somewhere else unless you want to deal with Belkys who takes it upon herself to change company policy and deem you not to be able to ever rent a car from their company. It’s astonishing she’s still an employee. Once asked to provide this so called policy she wants to enforce, she says the company must have removed it from where ever she was looking for it. It’s sad the owner of this company is losing business because she decides what goes and what not. And for what? Cause she can’t charge all those unnecessary fees? Cause why else would you stop someone who needs a car for work and back from renting one?Maybe a vendetta or just revenge? Or cause she has an ego? Pathetic!!!!
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November 2023 by Kristina P.
Go somewhere else unless you want to deal with Belkys who takes it upon herself to change company policy and deem you not to be able to ever rent a car from their company. It's astonishing she's still an employee. Once asked to provide this so called policy she wants to enforce, she says the company must have removed it from where ever she was looking for it. It's sad the owner of this company is losing business because she decides what goes and what not. And for what? Cause she can't charge all those unnecessary fees? Cause why else would you stop someone who needs a car for work and back from renting one? Maybe a vendetta or just revenge? Or cause she has an ego? Pathetic!!!!
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November 2023 by zalak patel
This is a scam! It’s a double shuttle from the airport to get here, upon arrival they force you to purchase an insurance policy that is 10x higher than the daily car rental rate. Just go with Budget or Hertz a well reputable company. I refused the car, the agent said he will mark my trip as cancelled and never did. I ended up paying for a car I did not even rent and wasted 1 hour of my life.
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October 2023 by Daniel Lop
SCAM!! 0000 stars to this place. Avoided at all!!I should it read this reviews before ?When I returned the car they told me everything was fine, he saw me with a 1 year old in hands, after 30 min when I was at the airport I received an email saying the car had a new scratch and I got charged 260 dollars.They took advantage of me at that moment when they saw me with my baby, my wife and all of the luggage that I had to take to the shuttle because there was nobody else to help with that.Avoid this place!!
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September 2023 by Tim Houchens
Avoid this company at all costs. Total scam with insurance coverages etc. THEIR DESK IS NOT EVEN AT THE RENTAL CAR CENTER! You have to take another shuttle to their office. Requires a $2000 hold on credit card to use your own insurance and overcharges by a factor of about 3 to use theirs. Their insurance had a $5000 deductible. You are paying $60 a day for insurance only and it’s $5000 deductible, what a scam! Avoid this company!!!
