The Greyhound bus station provides a mixed experience. The service from staff is frequently praised as helpful, polite, and friendly, with specific employees receiving thanks for resolving ticket issues and providing excellent assistance. The station itself is sometimes described as clean, comfortable, and not crowded, with short wait times. However, there are notable complaints about poor maintenance, specifically regarding the bathrooms, and a lack of internal temperature control that makes the station uncomfortably cold. While some riders report a nice, easy-going travel experience, others note that the buses are not in the best condition.
My mom and I have taken Greyhound from Orlando to this station and that the station was a busy station this is because it is near Miami intermodal center which has rental cars, tri rail, and others. Also, that there were many people waiting to get on the bus to another destination. The bus station is located in a safe area.
February 2026
They have a charging spot to charge your phone and they all are broken . I couldn't charge my phone and when I got on the bus there was no charging spot under my chair. The bathroom wasn't clean but didn't have but two and one door wouldn't lock.
January 2026
Great smooth ride and they even stopped in route !!!
