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April 2025 by Lorena Khawly
My favorite brand and Serena is amazing! She knows my style perfectly and always helps me find exactly what I’m looking for. She makes the whole shopping experience feel personal and effortless. Always a pleasure shopping with her!
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February 2025 by Claudia Pelaez
Very good service, Serena was an excellent advisor and she solved a problem with a shipment during non-business hours and she was very attentive to inform me of everything until I received it. She was very kind.
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February 2025 by Angie Patel
Excellent Brand with excellent service . Serena, store manager, is so helpful. She will find go out of her way to find the shoe in your size, if it is not available in the store, and ship it to your home quickly.
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February 2025 by Renata Fonseca
I love this brand and Serena is an outstanding salesperson! She is extremely knowledgeable, professional, and always goes above and beyond to ensure a great experience. Her attention to detail and commitment to customer satisfaction are truly impressive. She is patient, friendly, and makes the entire process smooth and enjoyable. I highly recommend Serena to anyone looking for top-notch service!
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February 2025 by Jovon Bradley
Visited there looking for a specific shoe Serena was so helpful nice pleasant and very observant of my needs as well as the brands sizing will definitely be visiting again
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February 2025 by Rebecca mon
Great customer service by Serena! I love all my custom shoes!
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February 2025 by Regina Bielkus
Fabulous store with beautiful shoes. The sales staff is wonderful. Serena, the store manager, is so helpful. She will find the shoe in your size, if it is not available in the store, and ship it to your home. Great service.
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February 2025 by Miranda Rynsburger
Apart from the fact that I love the shoes, that they have a great fit and are of good quality, Serena at the Bal Harbour store is always so kind and helpful!
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March 2024 by Solange Riffo
I love shopping at this store! The store manager Valeria always ensures we get the best service. Her team is in constant communication with us regarding promotions & they make every transaction a breeze!
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January 2024 by Gladys Pérez De Rojas
A lot of recycled cloth, the same thing and everything is super expensive, three years ago I bought the same pants that I saw today.Without any quality at all.
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January 2024 by Laelanie Larach
The store has everything i need! Love it.
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January 2024 by Romel Perdomo
Some girl in a blazer was the whole time in her phone while there was a line, not sure if she was the manager but very unprofessional of her right in front of clients, the guy in the fitting rooms was super nice and helpful tho
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August 2023 by Danilo Fonseca
Bad service and rudeness of the attendants. Not to mention they're following people around like they're thieves.
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August 2023 by A A
Extremely mean, rude cashier. They gave me a dirty look, pushed my clothes to the side and proceeded to serve someone else all while maintaining a long dirty look. I took what I was going to purchase, got out of the line, and decided to shop elsewhere at one of the many other stores. The older cashier blonde lady is a liability and can be easily be replaced, she is more of an expense to this location.
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August 2023 by Ahmed ALAOUI CHRIFI
Worst store manager ever, they didn’t want to open the fitting room because they don’t have enough employees!!!
