Helm Bank USA is highly regarded for its professional, friendly, and efficient service. Customers consistently praise the bank’s team members, particularly noting the dedication and knowledge of staff such as Gustavo Borges, Lorena Joya, and Gabriela. The staff are described as cordial, attentive, and always available, even in challenging circumstances like international situations or tight deadlines. The bank’s processes are praised for being smooth and quick, with auto loan approvals sometimes completed in less than 24 hours, demonstrating a commitment to fast and effective service. Clients have expressed appreciation for the personalized attention they received from the team, highlighting the professionalism and dedication that set Helm Bank apart from other traditional banks. Lorena Joya, in particular, is recognized for her impeccable follow-up and professionalism from the initial meeting to the closing day, making the financing process notably successful. Gustavo Borges’s in-depth knowledge, patience, and friendly approach have made the financing experience, including the purchase of a first car in the USA, much easier and more satisfying for customers. His focus on finding the best solutions and explaining every detail earn him high praise. Overall, Helm Bank USA is seen as a great option in Florida, offering efficient processes, dedicated staff, and a customer-focused approach that makes banking a positive and trustworthy experience.
I felt very well taken care of by Lorena and her team. As financial advisors, they had options for every situation. I recommend HELM BANK.
September 2024
It was a perfect experience to meet Mr. Gustavo until the first moment he support us with full power to get All documentation and etc., with fully friendly support. I’m so happy to work with your bank and wish to make more Services soonest. Thanks for all your supports. Brgds Enis S.Guney
September 2024
Had a great experience getting a mortgage from this bank and in particular the mortgage officer Lorena Joya. The staff at the bank are cordial, professional and efficient, traits that are long gone in most traditional big banks. 100% recommended.
