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February 2024 by Diego Grauman
Terrible bank. Highest interest ever. Worst service ever. It works as a Latin American bank in the US territory: it has its own methodology where the customer seems to be the last priority. Closing my account ASAP.
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January 2024 by Susan Salt
Unreliable,poor communication
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January 2024 by Phillip Parman
They either don’t know or don’t care, but will leave you high and dry at the last minute. Go somewhere else. Stay away from these guys. You’ll get burned.
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December 2023 by Brad Cherkin
Inexcusable process and unfortunate for customers knowing the facts
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December 2023 by Nathan Dao
Worst experience EVER!!!.....Helm Bank had all our loan documentation for well over 6 weeks. Failed to process our application. Waited until the day before our scheduled closing to reject one of the IRS forms, even though we provided 2 years of tax returns and 3 years of tax transcripts. We had to borrow and liquidate most of our bank accounts. We closed using only cash to not lose the $30K earnest money. DO NOT use this bank!!!
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November 2023 by Jp mattos
The best option when financing!! Great bank
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November 2023 by André Hauderowicz
Terrible customer service, go anywhere else
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October 2023 by Filiz Kayali
Unreliable for mortgages! Stay away! They left us 2 days before closing! Not dependable at all!!!! Horrible !!! I would give them a zero review if possible! Who gives them anything above the mandatory 1 is unreal.
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September 2023 by Filiz K.
The worst bank for mortgages, they are unreliable, they hook you and then deny you because they discriminate! Never never use this bank!
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July 2023 by NORA ROTELLA
This bank is a mess. They increase your escrows and then return monies because they incorrectly calculated the monthly payment. Then, they report incorrect amounts and payment history to the 3 credit bureaus; all reflecting different amounts due and payment history, despite making all timely payments. There is no one you can speak to for assistance who is able to answer any questions. There are plenty of other banks and lenders to choose from. Unfortunately for me my loan was transferred or sold to Helm Bank. This bank truly merits an investigation as to their practices and procedures. If you have a loan with them, keep track of your payments and ask for your amortization schedule to ensure the accuracy of your balance with them.
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July 2023 by Camilo Saiz Calderon
Great experience working here! Everyone is very friendly and very helpful.
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March 2023 by GERMAN GERMAN
(Translated by Google) It is useless, a very small bank, it has no branches and with a great voracity to charge people even for breathing. I do not recommend it.(Original)No sirve, un banco muy pequeño, no tiene sucursales y con una gran voracidad de cobrarle a la gente hasta por respirar. No lo recomiendo.
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February 2023 by Jose “Pepe” Alarcon
INCOMPETENCE. ZERO stars here. Today it's been 5 days (1 working week) since I send an email Monday requesting my previous 1098 Tax Forms. Nobody answered my email so far. I called Tuesday, no solution. I called Wednesday, they send me 2 PDF formats because they said they needed first to update my e-mail (which I changed from an old non-working email on their records). Their representative told me that if I returned the formats the same Wednesday (which I did) it would take 24 hrs. to update my e-mail (can you believe that, 2 formats and 24hrs to update an e-mail) and then they would send me the tax forms immediately. Thursday, 24 hrs later, no docs received. Friday, 48 hrs later, no docs received, no calls, no e-mails, no nothing so I called again. Their representative trashed the previous one for telling me the problem would be solved in 24hrs and told me that the e-mail update was not done yet and someone would call me later. Of course, nobody called me back. I sent a 2nd e-mail requesting AGAIN my tax forms. The auto response e-mail mentioned a phone number for urgent matters (an appointment with my accountant with no tax forms is an urgent matter) so I called them (AGAIN) almost at the end of the day, as no docs, no calls, no nothing was received, representative put me on Hold, and then she told me that the update could not be done and that I have to go in person to their only Miami office to fill and handle actual paperwork for them to "update an e-mail" and that that was the only way to do it. Of course with no Tax forms I had to cancel the appointment with the Accountant. Can you believe this monumental incompetence?, in the 21st Century, a bank, unable to update an e-mail???. After this, if you want to secure a mortgage or loan with them, please, go ahead and good luck...
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February 2023 by Gloria Bu
The worst bank ever.
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March 2022 by Uri Felemovicius
One of the worst bank you will ever find they do their best to be complicated , arrogant and incompetent!
