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March 2024 by Patricia Durant
Whenever I have needed them they have helped me, thank you very much I recommend them 100%
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March 2024 by Juraj Svitel
I reserved and paid for for a compact SUV and Hertz gave me Chevrolet Spark. This location does not honor Gold membership, so I spent 35 min checking out, most of that waiting in line, they tried to increase price so a few minutes was spent in discussion until they got back to quoted price, and a few minutes when staff was taking pictures of the car, approx. 12 pictures from all sides and angles. The car came with half full tank and maintenance issues. One tire was leaking 2-3psi per day therefore I needed re-inflate every few days. Spare tire was missing but fortunately I didn't need it.In summary: I had generally good experiences with Hertz in the past but this is a bad Hertz location with bad service.
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February 2024 by Jay Pesi (JayPad)
I rent a vehicale evedy 2-3 months for a weekend trip.This location has horrible customer service. Rented a car that was not balanced so car shook the whole time, gas cap was broken (had to pry to open), and it stunk. The car was not cleaned prior. When returned the car the agent showed no empathy, didn't offer any solution or anything at all. Will not be renting here again .
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February 2024 by Jesus E. Martinez
Rented a car for my wife while her car was being serviced. They took great care of her. Fast friendly service.
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February 2024 by Robert Perez
Walked in and got great service from Carlos Rivera. Had the vehicle I wanted (suburban). Price was fair and checkout was quick. Was on the road driving in like 10 minutes.
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January 2024 by Google user
Walked in and got great service from Carlos Rivera. Had the vehicle I wanted (suburban). Price was fair and checkout was quick. Was on the road driving in like 10 minutes.
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January 2024 by Miriam Rosa Lau Rodriguez
Very good service ? ? ?
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December 2023 by the cars point jc
very happy with the service of Stephanie Escobar, truly first-class service and I have visited many rental companies and I had never received the best service from Miss Stephanie and her colleagues, very professional, God bless them,
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November 2023 by JOEL TALLEY
The service and the experience was amazing
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October 2023 by mike lev
Great experience. Called my old go to Enterprise, and nobody can reserve 'locally', must call 800 number. Needed a pick up truck, enterprise was jumping through hoops.I called Hertz on US1 and 168th, they actually got me a pick up truck, were cheaper, on point, and very friendly. The truck was like new and the prices was spot on. Thx Hertz (thanks Enterprise, would not have known about this little gem of a car rental place if you guys weren't so difficult).
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October 2023 by Maria Santiago
I rent cars very often and I normally go to the airport. I wanted to give my local Hertz a chance and prepaid my booking online via the Hertz website. I got a good rate for a SUV for 5 passengers. Upon arrival to my reservation Ms Stephanie helped me and told me they did not have my vehicle in stock. She offered me a comparable vehicle. Be aware they may not give you what you booked. I ended up losing because the options they had (a truck or an electric vehicle) I could not use. I asked for a full size car and the rate is cheaper but it was difficult to redo the whole reservation over. Make sure you call a day prior or the day of to make sure they have your vehicle. The staff was all very friendly no issues with that.
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September 2023 by C H.
Great friendly atmosphere, Mr . Frank Ferrer was extremely helpful and explained everything clearly. My return experience was also great and would definitely rent from them again.
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August 2023 by Manzanillo 2019
I rented a car in this location and the truth is that I am very happy with everything and everyone. The car was ready and perfectly clean. Very satisfied with all the staff as well, especially the lady who treated me, Mrs Stefanie, she has mastery of the procedure and the truth is that she made everything very easy, in addition to her very kind treatment and explained every detail to me. When the car was delivered to me, I was able to meet the people in charge of cleaning the cars, DIna and Rafael, five stars for them!!!
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August 2023 by Ozzy Delgado
Where do I start... I had reservation for a vehicle in this location and of course... no vehicle. I have to say that service is not what it used to be. Glad I called to see if the vehicle was there before I head over. Not one person decided to call ahead of time and inform me of such news. Good luck to anyone who rents here.
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August 2023 by Wendy Bush
I’ve been renting from here over 10 months straight and the manager Louis always rude it was never a time I came there and he was ever nice . I am in Hertz Presidential Circle. And he treats me like I’m not even a member.. he is just nasty so guess what I’m taking my service were I’m appreciated he just lost a loyal customer being rude.. they really need to get rid of him he has poor customer service…. Period!!
