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May 2023 by Carlota Gonzalez Sucre
I lost my favorite sunglasses, and they were no longer available online, call the BCC store, and Ralf not only was very nice and helpful but also helped me locate a pair in the warehouse, placed the order and are now in my way to me! Thank you Ralf!
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March 2023 by Larissa Campos
Not a honest store. They offered me 10% to match the online price but never stated this would make the product a final sale item. Wanted to return and got stuck with a credit or exchange. Never again!!!
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December 2022 by Karla wittkop rocha
At illestva at BRICKELL City Center you have a jewel as store manager in Ralph. The knowledge and customer service skills he has are unique and very rare to find nowadays. This is why I keep coming back to this store for sunglasses.
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January 2022 by Gina Halley-Wright
I’ve never experienced worse customer service in my entire life. I’m a big fan of the brand and think the product is excellent, but it is unlikely that I will return after today’s visit. The retail associate was unprofessional, rude, condescending and all around off putting. What was meant to be a simple return at one of my favorite stores ended up being a truly awful experience that left me feeling uncomfortable and appalled. My advice to management is to find better employees so that you don’t lose other loyal customers.
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January 2022 by Gina H.
I've truly never experienced worst customer service in my entire life. I've been an Illesteva fan for quite some time as I think the product is excellent, but after the treatment I received it is unlikely that I will shop there again. From the moment I walked in the door, Ashley T. was rude and off putting. Not only did she raise her voice on multiple occasions and make me feel incompetent for asking simple questions, but she also made it nearly impossible to do a simple return. I left the store feeling uncomfortable and turned off. Advice to management: do not let people like this work for your company as you will lose loyal customers.
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December 2021 by Roberta S.
Even through They have Great Product , service is awful, I have come by twice and they are always closed with a " on break " sign, they take forever , and you have to line up outside because they only allow 3 customers at a time , another 20 minutes waiting ... seriously , always the same story .., and the lady is not even nice
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February 2021 by Gershon Mader
Excellence service at the Brickell store. I called most of the USA illesteva stores looking for a pair of sunglasses. All stores said that it was out of stock. However, Rafael Rodriguez, a manager at the Brickell store went the extra mile and found the last pair in the system. He had it shipped to the store within 2 days and then to me. It's managers like Rafael with a 'can do' attitude and excellent service that make illesteva a premium brand. Thank you!
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January 2021 by Sonia Dip
Lovely store at Brickell. Great Team.Ralph helped me to fix my glasses, it was effective and fast.Great Job!
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January 2021 by Samantha Milfort
Michelle was amazing she assisted me about two weeks ago. I was very indecisive and she had so much patience with me and offered different styles. She is very knowledgeable and knows the product! I visit a couple times a year from Haiti and It felt amazing to connect with someone who knows the culture. The store is super cute and staff friendly! I will most definitely be back for more!!
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October 2020 by Alessandra Guarino
I love BBCC's Illesteva store. Sunglasses are italian design, made in USA... it is a MUST!!! I myself have a great collection of them thanks to Rafael Rodriguez who always help me shopping for new models, sales and specially any support when needed. My mom had a little issue with her lenses and Raphy without any further question prompt sorted out and gave a brand new one! We were so happy that returned and bought more with him. All my family is into Illesteva, because of great design style and mainly awesome Raphy's assistance.
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February 2020 by Sam
Michelle was amazing she assisted me about two weeks ago. I was very indecisive and she had so much patience with me and offered different styles. She is very knowledgeable and knows the product! I visit a couple times a year from Haiti and It felt amazing to connect with someone who knows the culture. The store is super cute and staff friendly! I will most definitely be back for more!!
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February 2020 by Oriana Harris
Beautiful sunglasses and amazing quality. I was very indecisive when choosing a pair (as usual) and Eliza was very patient and knowledgeable when assisting me. She helped me pick the perfect pair. Would highly recommend visiting the store if you are in the area!
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February 2020 by Elsa Graff
Staff is amazing!! i have bought many pairs of sunglasses and they are really cool. My experience has all been incredible. Staff is very professional, attentive and they really know about the product. I will continua to shop from this location.
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February 2020 by Gian Bonfanti
I personally don’t buy branded sunglasses because I always loose them, but I was walking around Brickell city centre and this store caught my attention, as I walked in I was greeted very nice and the gentleman by the name of Ralph took care of me was very polite, I ended up leaving the store with 2 pair of sunglasses, this was in mid July of 2019, still got my sunglasses and my wife still got hers too.
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February 2020 by Gerrit Hamre
Knew illesteva Wynwood would be a great place for hip shades, but the surprise was in the customer service and ophthalmological know how when buying new prescriptions glasses. Bifocals and all. Love what just arrived today in Durham, NC and sending thanks and kudos to Melani for all the help!
