Internal Revenue Service (IRS) Taxpayer Assistance Center

Hours: The IRS Taxpayer Assistance Center operates by appointment only, and visitors are advised to arrive on time, wear a mask, and maintain social distancing. If feeling ill, it is recommended to reschedule. Many reviewers highlight positive experiences, noting the professionalism and kindness of staff members, including security personnel and front desk staff. Appointments are suggested to minimize wait times, which are generally around 20 minutes, and the staff is described as friendly and helpful. The security guard is seen as strict but necessary to keep order. Parking options nearby include paid lots costing around $10 per hour and more affordable public parking for about $3 per hour, accessible via an app and just a short walk away. However, some reviews reflect frustration with systemic issues, such as long wait times when calling the 800 number, difficulties in getting assistance, and problems with incorrect deductions from refunds. Overall, the center is praised for its organized and courteous service but also faces criticism for systemic inefficiencies and poor customer support in certain cases.

1. Miami, Florida