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August 2025 by santiago varas
They always help us and they are very professional
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June 2025 by Ronei Souza
They called me 4 times to scedule my re exam…. FOUR times, and make an appointment for 4:30pm. When I arrived the attendant told me “4:45pm” being that SHE scheduled at 4:30pm… So at 4:45pm the doctor called another patient to enter at his room and I leave. Do not waste your time with who doesnt respect your time. Be far from!
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March 2025 by Xe Xo
Great service!! Adriana was very friendly and helpful, and the doctor is very knowledgeable he informed me of all the things I have and how my eye health is.
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March 2025 by Angel Cotto
The attendant was so helpful ran me through everything especially about the doctor the appointment when I would receive them back she's an asset to the company
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September 2024 by lennie acevedo
I can express the Great vibe ,love and happiness I felt and most importantly how professional every one was WHAT A GREAT PLACE THANK YOU .. ps Adriana was a sunshine
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June 2024 by Katelin Puetate
These ladies are absolutely phenomenal, I went into this optical for a quote and ended up making an order for my new pair of glasses! I can’t wait to come back to pick them up <3
Many thanks to Sobi and Adriana!!
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June 2024 by Ray Bartholomew
Sobi was awsome dont find customer service no more ,likewise Adriana was too.
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March 2024 by vanessa hernandez
Super helpful staff and such a great doctor! They even helped me out with shipping my glasses to my apartment back to the state where I’m studying at!
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March 2024 by Angelo Zimbelmann
The staff was extremely helpful and transferred my prescription to their system and even shipped the contacts I ordered straight to my house! Looking forward to going back for my glasses in the summer!
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March 2024 by Gueiby Abreu
My mom had a wonderful experience here! They were very nice and helpful. I highly recommend :)
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March 2024 by andrew Moran
What an amazing experience I had at this JC Penny Optical, I have been all over and I have never felt more taken care of in my life the attention to detail and customer service that the staff provided me was exceptional. Adriana helped me and she made me feel so comfortable, answered every question I had with a smile and such an amazing attitude. It shows that the staff here genuinely enjoys their work I cannot wait to go pick up my glasses here. Please if you need glasses I cannot think of anywhere better than here.
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March 2024 by David G
JCPenney Optical at Southland Mall is an absolute gem! From the moment I walked in, I was greeted with warmth and professionalism. The manager sets the tone with her exceptional leadership and dedication to customer satisfaction.The doctor here is not only highly skilled but also takes the time to understand your needs and provide personalized care. The staff here are not only friendly but incredibly knowledgeable, making my optical experience smooth and enjoyable. Their commitment to providing top-notch customer service is evident in every interaction. Whether you’re in need of stylish frames or precise lens fittings, this team has you covered. I highly recommend JCPenney Optical at Southland Mall for all your eyewear needs!
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October 2023 by orquidea crespillo
My mother bought some expensive glasses there and when she opened them at home, one leg of the glasses fell off.She went to complain and they told her that she has to pay $200 for a new frame and she paid the guarantee ???
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May 2023 by Helene Escalona
Dr. Perl is fantastic and thorough. The staff on the other hand lie to you and over charge you. I was told they were in network after I seen the doctor I was told to pay the full cost and then my Insurance would reimburse. It was a complete lie right to my face even after questing them many times. It’s sad to see such a great doctor work with these people
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March 2022 by Nestor Ortiz Rivera
(Translated by Google) Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.(Original)Realmente frustrante, a mis espejuelos "CAROS" supuestamente buenos, a los tres meses se le partió una pata con una simple caída, lo que no me ha pasado con ninguno de los tantos que he comprado en Walmart a menos de $10, cuando fui a reclamar (JPenny-Cuttler Bay) me dijeron que la garantía para la armadura era solo de 3 meses y ya estaba pasado, que me lo podían arreglar por $20 o 25 no recuerdo, acepte y ayer a los pocos meses " SIN CAIDA alguna se vuelven a partir por el mismo lugar. No me gusta criticar pero creo justo denunciar esto públicamente para evitar que a otros le pase lo mismo.Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.
