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March 2024 by vanessa hernandez
Super helpful staff and such a great doctor! They even helped me out with shipping my glasses to my apartment back to the state where I’m studying at!
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March 2024 by Angelo Zimbelmann
The staff was extremely helpful and transferred my prescription to their system and even shipped the contacts I ordered straight to my house! Looking forward to going back for my glasses in the summer!
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March 2024 by Gueiby Abreu
My mom had a wonderful experience here! They were very nice and helpful. I highly recommend :)
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March 2024 by andrew Moran
What an amazing experience I had at this JC Penny Optical, I have been all over and I have never felt more taken care of in my life the attention to detail and customer service that the staff provided me was exceptional. Adriana helped me and she made me feel so comfortable, answered every question I had with a smile and such an amazing attitude. It shows that the staff here genuinely enjoys their work I cannot wait to go pick up my glasses here. Please if you need glasses I cannot think of anywhere better than here.
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March 2024 by David G
JCPenney Optical at Southland Mall is an absolute gem! From the moment I walked in, I was greeted with warmth and professionalism. The manager sets the tone with her exceptional leadership and dedication to customer satisfaction.The doctor here is not only highly skilled but also takes the time to understand your needs and provide personalized care. The staff here are not only friendly but incredibly knowledgeable, making my optical experience smooth and enjoyable. Their commitment to providing top-notch customer service is evident in every interaction. Whether you’re in need of stylish frames or precise lens fittings, this team has you covered. I highly recommend JCPenney Optical at Southland Mall for all your eyewear needs!
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October 2023 by orquidea crespillo
My mother bought some expensive glasses there and when she opened them at home, one leg of the glasses fell off.She went to complain and they told her that she has to pay $200 for a new frame and she paid the guarantee ???
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May 2023 by Helene Escalona
Dr. Perl is fantastic and thorough. The staff on the other hand lie to you and over charge you. I was told they were in network after I seen the doctor I was told to pay the full cost and then my Insurance would reimburse. It was a complete lie right to my face even after questing them many times. It’s sad to see such a great doctor work with these people
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March 2022 by Nestor Ortiz Rivera
(Translated by Google) Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.(Original)Realmente frustrante, a mis espejuelos "CAROS" supuestamente buenos, a los tres meses se le partió una pata con una simple caída, lo que no me ha pasado con ninguno de los tantos que he comprado en Walmart a menos de $10, cuando fui a reclamar (JPenny-Cuttler Bay) me dijeron que la garantía para la armadura era solo de 3 meses y ya estaba pasado, que me lo podían arreglar por $20 o 25 no recuerdo, acepte y ayer a los pocos meses " SIN CAIDA alguna se vuelven a partir por el mismo lugar. No me gusta criticar pero creo justo denunciar esto públicamente para evitar que a otros le pase lo mismo.Really frustrating, my supposedly good "EXPENSIVE" eyeglasses, after three months, broke a leg with a simple fall, which has not happened to me with any of the many that I have bought at Walmart for less than $10, when I went to claim (JPenny-Cuttler Bay) they told me that the warranty for the armor was only 3 months and it was already past, that they could fix it for me for $20 or 25 I don't remember, I accepted and yesterday after a few months "WITHOUT ANY SHALL they become starting from the same place. I don't like to criticize but I think it's fair to denounce this publicly to prevent the same thing from happening to others.
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October 2021 by Cary P.
From the moment I entered the optical, I was greeted with a welcoming invite. I decided to look for some frames since I am starting a new job and I was shopping at the store. The best decision of the day! Sobi was there to guide me with the perfect frames for my face and also line of work and my needs. Of course, being a woman, style supersedes everything and Sobi was able to show me functionality doesn't mean having to relinquish style and beauty. She was patient and amazing. I was able to update my look and also set up an appointment for my vision care with Dr. Perl. I went home and had my friend make an appointment the next day with Sobi. My friend and I share the same taste in eyewear. Luckily, I have purchased two frames so we don't look like twins! Great experience with a knowledgeable professional to show me all the new options that are available to protect my vision and keep me up to date with style. And if you are worried about cost, Sobi has such a variety of pricing options at the optical that can accommodate everyone's pocket. Can't wait to go back after my first paycheck and get a third pair just for fun!
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September 2021 by Rosa P.
From the person that confirmed my appointment to the Doctor and Sobe ALL are just so nice so kind and knowledgeable!! I've been going to this office for years !
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January 2020 by Victoria Carles
I have been a patient here for years. This last visit the experience could not have been worse. Not only do they fail to take responsibility for your contacts but the doctor plays with your prescription and gives you the wrong values - claiming he’s “testing things out” ... which contradict your actual prescription. I’ve been back 3 times for the same issue, I get contact detailing one number and it’s different from the prescription I received. All this I’m sure is a sneaky tactic to get you to commit to ordering your glasses and contacts through them.
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January 2020 by Victoria Ann Carles
Terrible experience. Prescription was mixed up multiple times and given the excuse that they wanted to "Test out a different prescription to see how this goes" - when it was clear it was not the prescription that I currently held. Overall bad experience. Time and money wasted and if you can - save yourself the trouble and go somewhere else.
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January 2020 by Victoria C.
If I could give a 0 star rating I would. As a long time patient of this optical I can not stress enough how dissatisfied I am with the service and attention to detail (or lack there of) I received this year during my visit. Not only did my prescription get mixed up multiple times, but when I questioned the staff and doctor they responded by saying we were "testing out" a different number to see how it goes....all the while contradicting the prescription I was confirmed and received during my first visit. I had to come back 3 separate times to pick up my contact trials and then on the last visit they gave me contacts that did not match the numbers on the prescription. All in all I will NOT be returning to this practice again, and I warn any potential customers to SAVE YOUR TIME AND MONEY and go SOMEWHERE ELSE.
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November 2018 by Mark Johnson
Their hours say they are open until 7 PM on Saturday. I've been calling, and they don't answer. I get a machine saying I have called "after hours".
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July 2017 by Javier Bejerano Moralo
Terrible customer service, they don't take responsibility for misplacing or making sure that your contacts arrive on time. They don't even a temporary solution or spares. You should take your business somewhere else
