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October 2023 by Gabriela González Murillo
Nice place ❤️
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September 2023 by Anastasiia P.
So.. I order a high chair. And they never shipped it . I cancel the order, because they didn't pick the phone and they didn't answer on a watsapp .
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August 2023 by KARINE MENDES
I had a fantastic experience shopping at Luna Baby Store! The staff was incredibly helpful and knowledgeable about all the products. They had a wide selection of high-quality items, from strollers and car seats to clothing and toys. The store was well-organized and clean, making it easy to browse and find what I needed. What's even better is that the store offers the option for Brazilian customers to pay in installments. This flexibility in payment plans made it even more convenient for me to get everything I needed without straining my budget. Overall, it's a great one-stop shop for all your baby needs, and I highly recommend it to parents-to-be!
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August 2023 by Raphaella Bell
We drove all the way to Miami from West Palm Beach because nobody else carry a variety of quality strollers in all of south Florida. The girls were very helpful very pleasant and let me try the car seats and strollers, and also let me put them in the car to make sure if I feel comfortable with it. We ended up picking the Nuna travel stroller and car seat. We also purchase super cute baby clothes. I highly recommend this store.
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August 2023 by Jennifer Lopez
Called to ask about the availability of adapters and they were in stock. When I went to the store they had them ready for me. Super cute store with many strollers and seats on display.
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June 2023 by Marcio Dasilva
Great store with lots of variety for all your needs. Staff is very friendly and very knowledgeable with all the products.
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June 2023 by Giane Raguzo
(Translated by Google) Wonderful store and great quality products! The staff is welcoming! I will buy again for sure!(Original)Loja maravilhosa e produtos de ótima qualidade! A equipe tem um atendimento acolhedor! Vou voltar a comprar com certeza!
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June 2023 by William Randle
I wish I could give 0 stars. The online store is a complete scam. It’s been 2 weeks now and I have yet to receive shipping information and have yet to have my emails responded to. I’ve tried canceling it but haven’t had any luck either. The phone number goes straight to voicemail as well. A complete disappointment with zero customer service.
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April 2023 by Ale Gonzalez
This store has the worst customer service that I've ever experienced! I placed an order for a baby car seat. I clearly (I'm gonna insist on this), very clearly, wrote the shipping address with other name than mine (I use a forwarding company, as I'm not in the US). However, the people from the store arbitrarily changed the name of the shipping address and the package got lost. For the past 3-4 weeks (more than 7 times) I've been trying to reach store support, so they can send the package again or refund me the order amount and they started to ghost me and do not answer back my messages. I do not recommend this store, they all that care is the money, not the customer. I'm fully upset of all this situation, and the worst part is the poorly customer service. Stay away from this store!!!
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April 2023 by Ariantti Mora
(Translated by Google) THEY MADE A WRONG WHEN PUTTING THE SHIPPING ADDRESS AND THEN THEY DID NOT WANT TO BE RESPONSIBLE, NOW THEY DO NOT ANSWER THE MESSAGES(Original)SE EQUIVOCARON A LA HORA DE PONER EL SHIPPING ADDRESS Y LUEGO NO SE QUISIERON HACER RESPONSABLES, AHORA NO RESPONDEN LOS MENSAJES
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December 2021 by Diandra B.
They never answer the damn phone and when I go to the store it's like they just look at you when your asking for a question never going here ever again
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December 2021 by Lori Rankin
It’s the WORST experience ever! I ordered an item over a month ago and still no sign of it being shipped. The money came out of my account immediately. I called and they said here was a delay because of the color and the item is difficult to get in the color I ordered. Now they won’t return my emails and can’t get in touch with them by telephone. It says the number is no longer available so I made another account with another email and was able to call but the person wasn’t able to understand me because she didn’t speak English. Don’t EVER order from these people!
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June 2021 by Sandra Rickert
Very nice place , I loved shopping in Luna Baby
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October 2020 by Silvia Soto Avella
Gorgeous baby store with everything you really need for your baby at excellent prices! The store is super clean, staff is friendly and the products are the best! Had a great experience with my husband getting our baby’s car seat (at the lowest price out there!). Definitely a must go when getting ready for your little one ❤️
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July 2020 by Simone Raguzo
(Translated by Google) Beautiful store, products from the best brands and personalized service. Great tip for Brazilians who come to Miami to lay out, as there is support in Spanish and Portuguese!(Original)Linda loja, produtos das melhores marcas e atendimento personalizado. Ótima dica para brasileiras que vem a Miami fazer enxoval, pois há atendimento em espanhol e português!
