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February 2024 by Cecilia Garza
It’s been over a week and a half no update on my order, e-mailed customer service no response.
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February 2024 by Griselda Domínguez
They were amazing in helping me right away, I choose wrong shipping address and applied pick up. They called and they shipped my birthday dress right away. They were quick with responding back! Thank you ladies from Reno NV.
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January 2024 by Elizabeth Fumero
Staff is so helpful nd sweet!! Love shopping with you guys.
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January 2024 by Nat
Amazing service from the girls always!! And super cute clothes. definitely come if you are into cute and fun pieces
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January 2024 by LINA SERR
The customer service is on point. I have accidentally ordered & not do shipping. They fixed my issue always & replied in a timely manner. They provide excellent service. I stay in Orlando, received my outfits & have never been disappointed with the style or quality. So far, I love this boutique? thank you ladies.
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January 2024 by Liz Santana
I just received my order , I’m very disappointed on how really cheap the clothes look and feel , the outfits look really pretty through the sites pictures but when I received it I really expected high quality clothes . I ordered 5 outfits , I can say only 2 of them were decent based on texture , the rest were terrible , is very disappointing
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January 2024 by Shailynne Stark
Drove an hour to shop here. NOTHING IN STOCK. Been here for 40 min and dressingRooms are all full, and there’s a huge line. don’t waste your time. just shop online. Or go to westland mall , it has a store that has the same clothes.
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December 2023 by Emily Colon
They have cute clothes, but they are the worst in processing and shipping orders. I even reached out to them after I placed my order to confirm I would receive what I ordered by a certain date, otherwise I was willing to pay for express shipping. I was told I would receive my order by the date I needed it for so there was no reason to pay for express shipping. Since they are so slow at processing and shipping orders, I didn't receive my order on time for an event I was going to. Very disappointed. I have ordered from them before and their processing and shipping is always an issue. I order online from other boutiques in other States and their processing and shipping never takes as long as Luxe does. Mind you, I live 3 hours way from the store, not like I live in another State. If you need an outfit by a certain date, I recommend you order from somewhere else because more likely you won't receive your order on ttime! Maybe they should dedicate as much time to processing orders as they do to posting on Instagram.
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November 2023 by Liam Hanes
The boutique is truly amazing, offering a delightful collection of cute clothes. However, I did encounter a slight inconvenience during my visit. It seems that the owner, who I presume to be the mother of the two daughters, can be quite overbearing at times. I believe it would greatly benefit her to understand that some customers, like myself, simply prefer to browse and explore the store independently, particularly if they have social anxiety. Adding unwanted items for customers to try on may not always create the most ideal shopping experience. Personally, I found it helpful to inquire about the owner's absence and sought out the times when she is not present, allowing me to shop without any worries or concerns. Despite this minor setback, the boutique itself remains a hidden gem worth exploring.
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September 2023 by Morgan Spires
I needed my bday fits on time and she was really nice in trying to help and with communication ❤️
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September 2023 by Christine Rice
What is the point in having a STOREFRONT if there isn’t anything in stock. I have attempted to shop here multiple times and they never carry my size in stock. If you wear a size SMALL GOOD LUCK. On top of that they don’t have the items that are online in store most of the time and if you do find it…again no size SMALL. There is no reason why I shouldn’t be able to walk in the storefront and buy and outfit that’s listed online and on their instagram page as IN STOCK but can’t get it right away in stores.. DON’T WASTE YOUR TIME. Especially if you’re trying to get a quick outfit for your occasion..
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September 2023 by Zuly Est
Awesome customer service! If you are looking for a boutique with trendy and unique styles THIS IS THE PLACE!! good quality clothes
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September 2023 by Kimberly Gomez
I absolutely love the store! The stuff is amazing and always willing to help you!
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August 2023 by Jasmine L.
Cheap quality of clothing. The Owner's who are 2 daughters and a mom don't care about anything but taking your money. I have been waiting over a month for a refund because it was their "mom's fault" who over charged me. The clothing in the store have factory mistakes like the Jean bottom was not placed correctly in the middle. Beware the clothing is not great quality as in you can probably wear an outfit a good 2 times. Employees are snobs and think they're better than you.
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June 2023 by Alicia linhares
Ordered online was satisfied with one piece but half my items were MISSING!!! Long story short it took 3 mouths to get my credit very bad customer service, no hate only speaking with experience the ower of LUXE is sweet but very disappointing in organization with my order missing :// never again…shouldn't take 3 mouths