Macy's The Women's and Kid's Store provides a shopping experience with mixed feedback. Many staff members are noted as being extremely helpful, friendly, kind, courteous, professional, and eager to provide excellent customer service, making customers feel important. Specific departments like shoes and perfume receive praise for this attentive assistance. However, some criticisms are noted. The store's perfume selection is sometimes questioned regarding quality and authenticity, with mentions of missing fixatives and packaging issues. The clothing designs are viewed by some as not very up to date and very expensive, with a comment that other stores have better designs. The bathrooms are described as a disaster and in need of being fixed and made new. Some employees are noted to talk loudly among themselves and on cell phones, though others are very friendly. Overall, it is a store that reminds customers of the classic Macy's experience, but faces significant competition.
Purchased a watch. Staff very helpful with discounts and adjustments
January 2026
I had a great experience with Verusska since she was able to guide me to get my wife anniversary gift! The service was amazing!
October 2025
I want to thank to Annabel, she’s so nice professional and kind. No one had ever treated me like she did. Thank you Annabel. Onfalia and Eloisa pena. ⭐️⭐️⭐️⭐️⭐️
