Macy's, the iconic American department store, has been a retail staple since 1858, with over 740 stores nationwide and a strong online presence. The Rogue Valley Mall location offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's, as well as a wide variety of housewares, gifts, and furniture. Customers have generally positive experiences at Macy's, praising the attentive customer service, particularly in the Lancôme area, where Doris Perea provides exceptional assistance. The staff, such as Ashley, are knowledgeable and helpful, especially in assisting customers with sensitive skin and makeup needs. Employees like Francis, known for their expertise in perfumes, are highly regarded. While the store maintains a high standard, some customers have noted a lack of inventory in certain areas. Additionally, the perfume section can be an unexpected challenge, with "trained perfume assassins" ready to spray unsuspecting shoppers. Overall, Macy's continues to be a beloved department store, offering a diverse selection and generally satisfying customer experiences.
I had a great experience at Macy’s Southland Mall today! I visited the fragrance section and was assisted by Alex and Yary. They were both incredibly helpful, attentive, and knowledgeable. They took the time to guide me through different options and made the whole experience enjoyable. Excellent customer service—thank... read full comment
June 2025
Macy's wasn't crowded . As usual the store was very clean and had many employees ready to assist at the cosmetics counters, some were more skilled that others.
July 2024
My favorite store I always find what I'm looking for
