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April 2024 by jess lathulerie
they charge more than double what they say it costs
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April 2024 by jane doe
My recent visit to Massage Envy was marred by a series of concerning incidents that left me deeply disappointed. Firstly, I encountered a front desk employee named Jayla, whose demeanor was not only rude but also exhibited elements of racism. Such behavior is entirely unacceptable and has no place in any professional setting.Furthermore, I observed that there were underage individuals working at the front desk, raising serious questions about adherence to labor laws and workplace safety standards.When I attempted to address these issues with the manager, Rachel, her response was disheartening. Rather than acknowledging and attempting to resolve the situation, she appeared indifferent and unhelpful, which only served to exacerbate my frustration.It is imperative that Massage Envy takes immediate action to rectify these issues. This includes addressing staff behavior, ensuring compliance with labor regulations, and providing appropriate training for management to handle customer concerns with the seriousness and respect they deserve.As a customer, I expected a level of professionalism and courtesy that was sorely lacking during my visit. I sincerely hope that Massage Envy will take this feedback seriously and implement meaningful changes to improve the overall experience for all patrons.
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March 2024 by Felix Hofbauer
No recomendation - unfortunately no good value for money. Massage was just a quick, no pressure and I could clearly notice that the masseuse was simply annoyed to give the massage - almost felt sorry for her. Additionally, masseuse was coughing permanently. During checkout the asked me to give proper tip (minimum 20% which is quite some sum) for a $115 massage.
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March 2024 by Giancarlo Castellanos
Place was clean and the employees are very nice. Ariel was the one that gave me the massage and he was really good.
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March 2024 by Jonathon Pavlov
Booked a session through their system which texts you. Show up at 5:00 PM after a bunch of traffic to find out they canceled my session and gave it to someone else. The kicker, I leave and the front desk calls me to tell me it was my fault rather than having the manger call me as requested. The time I came in before there wasn’t music in the massage… Don’t recommend this location!!
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March 2024 by Carla Horne
Lin was terrific. Very professional.
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March 2024 by Jess Zhang
I booked an entry price massage. I was stuck on the intercoastal. I called the location. I asked if I can shorten to 60 mins - they said no. I assumed it was cancelled and I had to pay a cancellation fee. Turns out it charged me for the entire 90 min massage.I know it’s my fault for missing part of the massage to begin with, but it’s usually customary to charge a partial cancellation fee instead of charging me the whole fee. I will not be returning due to the miscommunication and terms of service.
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March 2024 by Gretter Rey
The experience at Massage Envy Midtown Miami with Josefina was excellent!!!
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March 2024 by Drake Corrigan
Josefina is excellent.
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March 2024 by Karina Blanes
Some therapist a better than others so far only found one I like.
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March 2024 by Stephanie Silver
It is just so cold in there. Uncomfortably cold. Has been for weeks
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January 2024 by Emely Garcia
The customer service is horrendous. I called at 9am to ensure my 10 am appointment is ok. I get there at 10:15 because the location wasn’t even texted to me when booked, it just like got lost in translation. They tell me their masseuse left as I WALK IN because of an emergency and they have NO ONE else working….. so is this a massage envy place with no masseuses??? Then I ask if they can try to call another location to accommodate me since I am a mom to a 3 Mos old, and coming here was already a hassle in itself because I had to ensure baby had breast milk, had a care taker and just the many different factors of being a first time nursing mother…. The “manager” just looked me dead in the face and said we don’t call other locations and basically just wanted to shove me out the door lol. Never again. So much for getting a mom day off. I’m more tense than ever
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January 2024 by Michael Glickman
Terrible in every way:(
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January 2024 by Annaleise Cooke
A fantastic massage in a no-frills location
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January 2024 by Amy Walsh
Quite, professional, experience. The staff so nice. Only parking was horrible. My therapist did a great job on relieving some tight tense muscles in my neck/upper back.
