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January 2024 by LILLIAM Nadal
Helaine is wonderful, she really works on all the knots in my shoulders & neck.I recently had a spinal fusion operation for the back & sciatic issues, she works around the area to help my muscles & nerves heal & feel better, she also gave me ideas to follow at home ?
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January 2024 by Lorna Comulada
Juana is amazing. She is very professional and very kind. She is the best.
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January 2024 by David Santamaria
Helaine did a great job. Excellent service as always.Thank you.
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January 2024 by Belinda Telarroja
Joslayne is the best!!I don change it !!His techniques are excellent, I will always give him a 5.
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October 2023 by DP01123
I left the session feeling rejuvenated, with a newfound sense of calm and reduced muscle tension. I would highly recommend Helaine to anyone in search of a skilled and caring massage therapist. Their expertise and dedication to providing a top-notch experience make them a standout choice for anyone seeking therapeutic massage.
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October 2023 by Maylen Ortega
Juana is excellent! I love my facial every time. She takes her time and has patience. Always knows what products to recommend.
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October 2023 by Marcele Vieira
Juana did my facial. She was amazing. Very knowledgeable and kind. Really made sure I understood what she was doing and how I can better my skin.
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September 2023 by Gary Lehnhard
Magda is a wonderful massage therapist. She has a firm but delicate touch and she is an expert on massaging the knots and tension of the muscles. She listens to your concerns and strives to make you feel comfortable . I recommend her as the best!
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September 2023 by MAILYN LOPEZ
The session was good but not worthed the extra $20 I paid for the feet treatment. I got it very fast at the end of the session and made no difference as I f I weren't paid for it ?
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August 2023 by Michael Cedeno
Extremely disappointed with this location. Been a member over 10 years and they were trying to charge me for an appointment I never made. Claiming same day cancellations and that they left me a voicemail? So sketchy and it seems like something this location does to redeem services without members noticing. The manager Jess should definitely be reconsidered, her customer service is the worst.
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August 2023 by Fatima Hernandez
From the moment you walk in you feel welcomed with individualized attention. My massage therapist, Helaine, used the perfect pressure and focused on the areas which needed the most attention.
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August 2023 by Illovis Ramirez
Love this place. The staff is super friendly and helpful. They explained everything to you clearly.Looking forward for my next visit.I recommend this place.
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July 2023 by Yvonne Welcker
I suffer from chronic pain. Helaine was just great! Professional caring and very patient. I feel very good today! Of course I am coming back. Thanks a lot!
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July 2023 by Christina Cowart
Avoid at all costs. Employees have continued to troll, harass and be completely misleading. The manager has dodged my calls since & finally gave me a call back again today after my 4th problem with them. She then continued to only give me condescending answers so it’s very clear where the employees get their ways and attitude. She also confirmed they do write notes on clients, so at this point I think they are harassing me on purpose.I haven’t been to their location in 11 years and they still continue to call me to book appointments. The employee yesterday called me and said “I see you see this person” making me believe it’s the location I now go to. Why would you mention someone I haven’t seen since 2012? That’s 11 years. Over a decade. I then asked for a confirmation text and email because this is not the first time this has happened to me and was then told they “couldn’t do”. Because of this I have now showed up twice to the wrong location and lost $120 worth of credits that they cared less about. Offered no help or to be honest, wasn’t even kind about.I have also tried to give credits to my dad & brother who have the same name and they basically called me a liar saying they were the same person. Honestly there is not enough room to type how awful my experience has been here. I have had WONDERFUL experiences with the Brickell & coral gables location. PLEASE PLEASE WHATEVER YOU DO, DO NOT SIGN UP AT THIS LOCATION.
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July 2023 by Nico Hurtz
I recently had an incredibly disappointing and frustrating experience with Massage Envy, and I feel compelled to share my grievances with others to prevent them from going through the same ordeal. My trust in this establishment has been completely shattered.To provide some context, I received a call from Massage Envy to schedule a massage due to my accumulation of services. I was appreciative of the proactive effort from their end, but little did I know that it would turn into an absolute nightmare.Upon arriving at my usual location, I was shocked to discover that I had been misinformed about the appointment location. No one bothered to inform me beforehand that the massage was scheduled at a different location.Desperate to salvage the situation, I immediately contacted the correct location, only to be informed that I would be charged a whopping $125 for a service I didn't even receive. It's outrageous that Massage Envy expected me to bear the financial burden for their own miscommunication and lack of organizational competence.What infuriates me further is the fact that I never received a confirmation text or email notifying me of the change in location. It's inconceivable that an establishment of this caliber would neglect such a crucial aspect of customer service. How can they expect customers to keep up with their ever-changing arrangements without proper communication?This entire experience has left me feeling utterly disheartened and betrayed. As a long-standing customer, I expected much better treatment from Massage Envy. Instead, I was met with incompetence, indifference, and a complete lack of accountability.I strongly advise anyone considering a visit to Massage Envy to think twice. The negligence and disregard for customer satisfaction that I encountered are completely unacceptable. There are plenty of other establishments out there that value their clients and take pride in providing exceptional service. Spare yourself the frustration and disappointment by looking elsewhere for your massage needs.Massage Envy, you have lost a once-loyal customer, and I will not hesitate to share my terrible experience with others.