Mattress Firm Miami Warehouse receives mixed reviews regarding its service and operations. The warehouse itself is described as a disaster, with drivers reporting extremely long and inefficient wait times for unloading, causing them to miss subsequent jobs. Customers picking up orders also experience significant delays at the warehouse door. However, the delivery teams and some warehouse staff are consistently praised for providing great, professional, and courteous service. These employees are noted for being on time, going above and beyond to accommodate customer schedules, and expertly handling delivery and setup inside the home. Customer-facing warehouse staff are credited with quickly resolving major delivery issues created by the frustrating online purchasing system, offering real help that the corporate website lacks. The advice from customers is to purchase through an actual store or by phone, where polite customer service can match online prices and properly oversee the delivery process.
I came to deliver mattresses, I arrived the day before and I gave them my papers to unload early in the morning; they let me wait until 1:45 pm.I missed my next load which I booked to pick it at 2 pm. I will never come again.
June 2025
In the store, everything fine, in the warehouse a disaster, waited a half hour for someone to open the door, mind you, was just picking up a twin mattress 👎🏻👎🏻
February 2025
MANUEL AND NESTOR DELIVERED BOX SPRING TO BIG PINE KEY. THEY WERE ON TIME CURTIOUS AND VERY PROFESSIONAL, GREAT SERVICE
