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January 2025 by elena cespedes
My experience on 12/16/2024 was very bad, I gave it one star but the truth is that it doesn't even have one, I am an older person, I felt scammed, deceived and poorly cared for. They sold me things I didn't ask for and accessories I didn't need, now I'm getting a high bill and I just wanted to buy a phone, they made me pay with a debit card and didn't tell me to pay with my credit card, they didn't give me the receipt for what I ordered. I bought it, when I returned he didn't want to let me return the phone because it was an upgrade and it had an additional line, he yelled at us and told me to throw away the accessories he gave me, in the end he received them. He described the service as terrible. They must have friendly staff who offer good customer service.
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October 2024 by Joshua
terrible treatment, extremely bad customer service. Blonde employee was smoking a vape and some hit my face. Would never come back and I went to at&t instead.
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September 2024 by Angeles Vanegas
Terrible people treatment. No humanity whatsoever from Loandi worker. She is happy if you go to BUY something, but if you go to ask for help with any info, she is angry and disrespectful. My mom needed some transfer info pin and account number, and Loandi treat her with so much disrespect. She was kicking my mom out of the store saying that she couldn’t give her that info, telling my mom that she had to call T-mobile to get it. Not enough, she yelled to my mom prohibiting her from making the phone call to T-MOBILE from the store because it was a “PRIVATE” space and she had to make the phone call outside. My mom is very brave and doesn’t keep up with this type of discrimination so she stayed inside the store and called T-mobile customer service. The person on the phone, told my mom that in order to get the info she would have to go to a T-mobile store, which was exactly where she was! When my mom told her that the person on the store (Loandi) didn’t want to give her that info, the person on the phone told her that THEY HAVE TO. Only until that point this worker Loandi finally had to quit her anger and give her the information that my mom went to ask from the very beginning.
Unfortunately this is a common situation in Miami, where people just don’t wanna do their job and they are angry to customers most of the time. Especially if they are not buying that day. Despite being something common, it should not be accepted or encouraged, that is why I left this long review today. People like her should either reconsider their bad attitude and work in customer service, or not work in customer service ATT ALL. And better be behind the doors where she doesn’t have to deal with people if she doesn’t know how to have basic decency to PEOPLE at all.
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September 2024 by CRIONIX RAIDER
Very bad attention to customers, the women who serve are ordinary when speaking and they yell at people a lot
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September 2024 by jorge calix
I went in to pay a bill and they took away my Internet then added a line to my account, go to a deffernt metro
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July 2024 by Pablo m Barrios
On Thursday I was e. The store where I always buy my phones, when I arrived, the employee or boss was serving a customer while the other employee was talking on the phone and was waiting until I left due to the bad treatment and lack of courtesy of the supposed boss, another one. The prices in that store were higher than the previous one I visited and the other employee told me that Nokia phones were useless so I shouldn't buy them.
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June 2024 by Ricardo Barrios
I met Xiomara and Carla, thanks girls for the help
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June 2024 by Tony Franco
Satisfied ?
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June 2024 by abigail vega
Good service 100/10
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June 2024 by Litza Charalameous
Very good service from Marlon ???
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June 2024 by Juana Rojo
They treated me very well, the boy Marlon is charming and very good with his excellent clients.
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June 2024 by Antonia Vargas
I met Marlon and he solved my problem; I am very happy with the service
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June 2024 by jhonny jose
Service of 10 I love going there because the truth is I am very well cared for and they help me with everything
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June 2024 by Jorge Danilo Pavón Calderón
Recommended
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June 2024 by Jose rodriguez
Marlon and Carla are the best, incredible service, that's why I always come to this store
