Metro by T-Mobile at 1365 NE 163rd St offers unbeatable prepaid plans and a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus. The store features friendly and helpful staff who provide excellent customer service, helping customers understand their options and find the best deals. Many customers highlight staff members such as Juan and Jafer Reyes for their kindness, professionalism, and willingness to go above and beyond. The store has recently undergone new management, which has improved the overall experience, creating a welcoming atmosphere with good vibes. Whether customers need assistance with bill changes, purchasing new phones, or exploring prepaid plans with unlimited talk, text, and data, the staff ensures quick and efficient service. Overall, Metro by T-Mobile is praised for its attentive service and quality offerings, making it a preferred choice for many in the area.