Michaels

Most Recent Comments

• December 2024 by Adriana Deus
  A pleasure to browse the store. Everything in one place
• December 2024 by Alfonso Palacios
  Very spacious and well stocked store
• November 2024 by Paola Singhi
  I always go to that store to look for Tshirts, people are either annoying to serve you or they simply don't care to help you. 😕 I end up getting what the employee just wasn't looking for...
• November 2024 by Andrea Camelo
  Today I was buying accessories for Christmas and my experience is always the best, I love everything, this store is always very organized and clean, I always find good prices, the best store for crafts and decoration!
• November 2024 by Monica Hine
  Got on the phone with an employee that seems to be the type to do the bare minimum. I asked if she could confirm if she had an item in stock that appeared on the website so I didn't drive an hour in vain and she refused to check for me. I offered to call at another time when it was better and she just straight up said "no, I can't do that and no one else can do that either. Place your order and if we don't have them then we'll tell you"
  
  I called Hobby Lobby and they checked the same item for me, pulled it aside and very nicely answered all my questions. Go to Hobby Lobby instead, they have better prices anyway.
• November 2024 by Fulvio Genie
  a very respectful and kind person
• November 2024 by Anibita Jose
  I'm losing my faith in these stores because the policy of the corporation is very inhumane. They keep playing games with good employees. The misery of salaries still pushing personnel to quit constantly on all locations. Shame on you
• November 2024 by Jeny Duran
  The customer service at this Michael’s location is extremely disappointing, from cashiers to supervisors. On Sunday, I went to exchange an item for the same one in a different color, but it turned into a frustrating experience. Rather than a straightforward exchange, I was told by the manager that I had to return the item, then receive a gift card, despite having my receipt. I was advised to order the new item online and come back to pick it up when it was ready. I waited all day, and the item was never available.
  
  To make matters worse, when I eventually requested a refund, I encountered even more issues. The cashier mistakenly processed the refund for two items instead of four, which escalated the situation. Instead of handling the issue professionally, the cashier called over the manager, saying she had a “situation” with a customer. It would have been more courteous simply to say, “Could you assist this customer?”
  
  Adding to the frustration, new customers were allowed to skip the line with no regard for those of us waiting. This store used to be a pleasure to shop at when it was located across the street, and after 40+ years in Kendall, this was not the experience I expected. My daughter was able to make a simple return here just last month without any hassle, so I’m disappointed by the inconsistency.
  
  Sadly, I won’t be returning to this location. With so many other stores to choose from, it’s disappointing that my neighborhood store let me down in this way.
• October 2024 by Elvin Encarnacion
  Largest Michael's I've been to. Lots of options
• October 2024 by Monica Gaston
  Excellent products & customer service
• October 2024 by Jenny chacon
  I love the store, but I didn't get staff to guide me and help me with my purchase.
• September 2024 by Jackie Solano
  The ink select needs help.. but very friendly, clean and organize.
• August 2024 by Edgard Beltran
  The best place to maintain or start a hobby
• July 2024 by Sarah Casiple
  Very helpful and friendly employees. Year round Halloween display a bit much.
• May 2024 by Olivia
  Delusional store worker with the snake bites lip piercings gives a terrible customer checkout experience with a nasty attitude. There’s multiple signs up in the yarn section saying buy 1 get 1 50% and she claims she took them all down earlier bc the sale ended as if my own eyes are deceiving me. I can’t make it up. Instead of checking herself if she may have missed a few signs she immediately catches an attitude when she realizes she may have to honor the discount. Just walked out bc her energy was rancid. Would rather drive an extra 15 mins to the Dadeland location. If you can’t speak to people you shouldn’t work customer service.