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September 2025 by Kimberly Sevigne
I’ve watched this company repeatedly mislead my elderly mother—someone who simply wanted honest guidance. They promised her coverage they later refused to honor, leaving her confused and vulnerable. Every time I’ve tried to clarify with an agent, I’ve met the same routine: vague answers, reading lines from a policy instead of truly helping, and hanging up the moment the questions get tough.
After thirteen years in hospitality, I know what basic respect for a customer looks like. These interactions have been the exact opposite—dismissive, evasive, and deeply unsettling. It feels like they rely on confusion rather than clarity, luring people in with reassuring words and then retreating behind loopholes when help is needed most. Watching my mother trust their promises, only to be left unprotected, has been infuriating.
I have never seen an organization handle clients with such disregard. Their behavior doesn’t just reflect poor service; it borders on exploitation of those least equipped to navigate complex policies. I wouldn’t trust them with anything important, and I strongly urge others to think twice before placing their confidence—or their money—here.
Distrust-worthy ,raggedy, and waste of time & money.
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September 2025 by Concerned Citizen
You have to specify that you get Erica, she is the only one who will treat you with respect and attention to detail. When I signed up almost ten years ago I was over charged, and treated rudely by the other ladies. Erica has since taken care to make sure our accounts are in order and we are being treated fairly. And for the owner, be sure you take care of her to the highest standards because when you lose her to another agent you will lose all my accounts.
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August 2025 by Angela Mitchell
I spoke with Erika yesterday and she made a stressful situation very painless for me. She was fast and efficient, very knowledgeable and just a joy to talk to. Please give Erika her flowers 💐 and perhaps a raise 💰 because she's exceptional.
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July 2025 by Robika Jeannot
I just want to take a moment to thank Erika Macedo at State Farm for being such a wonderful and reliable agent! Erika has always taken the time to assist me with any questions or concerns I’ve had. Her patience, kindness, and professionalism truly stand out.
The entire team, including Mrs. Frida and Mrs. Marie, is incredibly attentive and helpful. Whether it’s a quick clarification or a more detailed issue, I always feel supported.
Thank you all so much, and a special thank you to Erika for going above and beyond. I truly appreciate you and the team. ❤️
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October 2024 by Adam Biton
Don’t waste your time with these people!!!
They all need training in customer service and communication, trying to blame customers for your mistakes, Shame on you!!,
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October 2024 by Anthony Ottaviano
Erika at this office is extremely knowledgeable and pleasant to deal with reviewing policy needs and obtaining the best price possible. 👍
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August 2024 by Marco Da Silva
This is a very good State Farm Office. Ms Brenda Fleureny has helped my wife and I with our house and car insurances. Ms Fleureny has been an exceptional insurance worker, professional , kind and ready to help with our insurance issues. We are grateful for all her help and attention. Marco & Martha Da Silva
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July 2024 by Paula Corn
Everytime I come down to the office, Erika is willing to help me. She has gone above and beyond for me . Very amazing service and a kind heart. thank you for everything.
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July 2024 by Sean Mars.
I had a great experience working with Erika! She communicated well and explained everything to me in a way that helped me make a decision that best fit my needs. I didn't feel like I was being asked to buy stuff I didn't need which occurred with a few other insurance providers during my process to find insurance.
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June 2024 by kaveman lives
This is my second review. And I am not good at writing reviews but I have to. I added a newer vehicle to my policy. The initial quote I got was ridiculous but I have to go to the office. It worked.
The lady took her time to get me the best deal. She only asked for patience on my part. It worked. Try them. The elderly lady at the reception is professional. The agents are great. Thank you guys.
But don't forget, there's always room for improvement.
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May 2024 by oscar herrera
I highly recommend going through this office for any State Farm policies! They are always so nice and helpful with any questions or issues you may have. They respond right away to anything i have requested.
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May 2024 by Patrick Theodore
I've been with state farm mor than 15 years this office has always answered my calls and solved any issues. Thanks Michele and Erica
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April 2024 by Judy Salgado-Toro
Fidra was extremely helpful! Thank you for following up promptly and solving my concern!
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April 2024 by Yanet Perez
My experience is always excellent when calling your office starting with the receptionist, that is so helpful. My agent Erika Macedo that when above and beyond in helping me with everything I needed. She even followed up on the weekend, to making sure I had everything I needed done correctly. Thank you blessed to have your team taking care of me and my family.
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March 2024 by Sean Tamami
Erika was absolutely wonderful. A+++ service. Great communication, great customer service. Thanks.
