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November 2023 by Agostinho Calcada
Horrible customer service, the office manager do not want to talk to any customers, not helpful and mean
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August 2023 by L G
My experience to pick up my furniture from this warehouse wasn’t good.Guy behind the window was very impolite on his phone.Makes me not want to buy more Modani furniture.
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September 2022 by S N
The Worst Customer Support. Do not buy from this company. We bought over $12000.00 worth of furniture including a bed for our master bedroom. About a year later, we had to clean the floor and therefore, had to move the bed. The bed frame collapsed after the move. We removed the mattress to find out that the installers who Modani charged extra for installation had not installed the bedframe properly. It actually was missing three legs and bunch of hardware. Contacted Modani customer service several times and provided video evidence. After several days, we were finally contacted by a lady named Janice who claimed to be the customer manager at Modani headquarters. She said that since the bed was sold slightly over a year ago, they would not honor any warranty. I tried to explain to her that this was not a warranty claim, but rather a claim of missing major bedframe parts and improper installation. Also asked her if she had looked at the video which I sent to the salesperson which clearly showed the problem. She said no and was not even interested to look at it. All I wanted, was the missing and damaged parts to fix it myself. I further asked her if I could contact higher management and she claimed that she is the highest management and refused to connect me to higher management. I have been in customer support position myself for many years and believe me, I have never seen a worst customer support to this date.
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September 2022 by tech creation
Friendly staff , clean place , fast loading ??
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August 2022 by Wolodymyr D
Excellent service, warehouse team that cares for the customer. Sales person sold is 5 chairs, but notified that they only have 4...we went and picked 4 chairs up...as we were leaving the warehouse team dashed and found a 5 the chair!!!! Excellent work.
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April 2022 by Serguey Daniltchenko
KCDV12 LLC. INFORMED US THAT WE WERE CONTACTING MODANY FURNITURE FOR SOLICITING RATES, TRYING TO TAKE THEIR BUSINESS, AND REVEALING THE RATES OF A CARRIER. THIS IS VERY UNETHICAL AND UNPROFESSIONAL.WRITEN BY VALENTINO LORETO OFFICE #833-SHIP-KCD X 10214629 SW 104 ST PENTHOUSE SUITE 422 MIAMI FL 33186FROM KCDV12: AMRICAS FREIGHT BROKERAGE"COME TO FIND OUT THE CARRIER BACK SOLICITED THE SHIPPER AND TRIED TO TAKE THE BUSINESS FORM THE SHIPPER. WE WERE INFORMED THEY REVEAL RATES CARRIERS WAS PAID AS USE THAT AS LEVERAGE TO TRY AND STEAL THE BUSINESS. THEY HAVE BEEN PLACED ON OUR DO NOT USE LIST"
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November 2021 by Vladimir Dan
Excellent service, warehouse team that cares for the customer. Sales person sold is 5 chairs, but notified that they only have 4...we went and picked 4 chairs up...as we were leaving the warehouse team dashed and found a 5 the chair!!!! Excellent work.
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November 2021 by Davi Marti
Modern style and good choices. Hard to pick up same day. Or if available at the werehouse have to drive down to Miami Aventura
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October 2021 by Hugh Williamson
Helpful and easy to access
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April 2021 by Geyner Crisanto
I had to pick up furniture today and it was so fast easy and reliable!!! Thanks
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January 2020 by Carlos Dominguez
(Translated by Google) Very diligent(Original)Muy diligente
