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April 2024 by Jess R.
Hi, I am writing because the pharmacy manager Richard Williams treated me with such condescension and rudeness today that I literally spent the first part of my afternoon writing this review and calling CVS national headquarters to document the incident. I looked through a number of these Yelp reviews, and found that unsurprisingly, many other customers have had awful experiences with Richard. I hope that CVS corporate will do something. I was at the front of the line and was trying to use a GoodRX coupon. The associate told me to wait so that Richard could process the coupon. Richard was busy giving a vaccine to anoher customer and still another customer was waiting for him as well. In a gentle voice, I asked the associate if by any chance he could process the coupon, as associates have done that for me before at this location. Richard abruptly pulled the needle out of the shoulder he was vaccinating (the customer looked perplexed at the suddenness of it) and screamed "How dare you yell at my associate? Everyone here is angry with you. Mortified, I walked to the side, and another associate took pity on me and decided to help me. I asked her for a national number so I could report the incident with Richard. The associate, who was very kind, apologized for Richard, saying "He's just overwhelmed." This is not an excuse--I am an elementary school teacher and my job is all about keeping calm if I'm overwhelmed. Richard had let his emotions get the best of him. Richard heard me whispering and said "What are you saying? How dare you speak behind my back?" I told him that I felt humiliated, that I had spoken calmly, and would like an apology. He said, "What's the problem? You got your medication. Stop harassing me." I said, "I have the medication, but I've lost my dignity. I feel awful right now." I started crying and left the store. After this, I went home and called the national CVS hotline to document the incident. To CVS's credit, the woman I spoke with validated my concerns and spoke to me with professionalism. Still, I am honestly considering switching CVS locations even though this one is near my home. I should add that the associates, including April and Raul, treated me with kindness and respect.
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March 2024 by Ricardo G.
Came to spend at least $300 in a hurry but needed to rush to the restroom- of course with 5 people at least unpacking etc straight up lied that the restroom I out of service. You deserve - 10 rating. Where are you going to the restroom if it really is out!!!!! You suck so bad!!!!!!!!!!! Hope you lose your job !!!! And never get one back !!!!! Same to the stupid people who look over this stupid CVS with so many millionaires around - they don't deserve to be in business!
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February 2024 by paula y.
THE worst pharmacy around. The staff is always rude. I've never had a nice or kind interaction with the pharmacy. Front of store is perfectly fine. I go only for the convenience of it being so close to my home, but an seriously considering going somewhere else. I suggested to them they may like to read they're reviews and perhaps they'd make changes. One could only hope. but it's a nightmare every time.
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January 2024 by Belisa M.
I often participate in surveys when I have great experiences, I wish I could do the same with this pharmacy. I'd like to start off with the fact that CVS and their automated phone system is awful, not the stores fault but the wait time certainly is. As well as the fact that they pretty much have no more cashiers in the store itself. I refuse to work by scanning my own items after leaving work! Most of the pharmacy staff is utterly rude. I use this pharmacy b/c my insurance covers most of the meds and they have a drive through. I have rheumatoid arthritis, which makes it a little rough to walk some days.. I called today and asked one of the pharmacist if I could use GoodRx and conjunction with my insurance (TV ad says they do) she said "no, it's one or the other." So when I asked for the price with each, she sighed and said "ma'am you're just gonna have to come in the store for that I can't do that right now." I had that prescription filled the week and a half ago by my doctor and it they sent a text saying it was ready, I had already been to the store three times (to show them the text) only to be told It was not in stock! I switched to Walgreens even though there's no drive through. They are helpful, polite and still have cashiers! I absolutely do not recommend this CVS to anyone. Bring back your employees and get some nicer ones!
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November 2023 by Jake J.
Worst pharmacy. I waited over an hour on hold just trying to speak to a pharmacist. Couldn't reach anyone. Drove to the CVS while on hold. While there I could see Pharmacy employees just ignored all calls. This is unacceptable from a pharmacy
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April 2023 by Angelica A.
The pharmacy manager Richard Williams is the rudest and most entitled man. He is condescending and talks behind your back after you leave without responding to his ironic comments, like "have a nice day" when he has just turned down two requests to a customer of over twenty years. today, I left my phone after waiting there for an hour and when I came back for it he said he has hoped I Wouldn't return so he could keep it. No one to complain to there. The staff is awful, the place is dirty. Goodbye. I will be taking my business elsewhere.
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November 2022 by Michon S.
Richard Williams in the pharmacy says he's the manager and is extremely rude. I called because I'm almost out of my medication that I take in a continual basis. Before I could even check the status of my meds he scolded me and told me to look on my bottle and figure it out: he explained they don't have time to waste to go over refills over the phone?!?! First of all my prescription is due and sometimes it is out of stock. I wanted to give him my RX number and he gave me so much attitude with condescension and a verbal attack. He literally went back and forth with me wasting a bunch of unnecessary time. He could've just looked it up and went in to the the next customer. Needless to say my script was supposed to be refilled a few weeks ago. This employee is hostile, and needs a new job and a hug, but not from me. Customer service is not his forte, he should probably allow the other staff to answer the phones and deal with customers...good luck of you have to deal with this hateful person. I've seen him in person as well, he seems to have a major chip on his shoulders.
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July 2022 by Sammy P.
I moved to coconut grove in November and began using this CVS as my pharmacy since it is down the street from my house. The CVS locations in NJ and NY that I previously went to had great customer service and lovely employees l. I could not feel more differently about this CVS. The pharmacist is rude with every single interaction I have had with him. If I ask a question on why my prescription still is not ready after over a week since my doctor called it in, he will give attitude and act like it isn't his problem. Also, every time I call, I have to wait at least an hour to get in touch with someone to assist (I've called at least 10 times in the last 4 months and it is consistently over an hour wait time). I will now be driving 10 min to another CVS to use as my pharmacy, as even though this location is only a 2 min walk from me, it is not worth dealing with the disrespectful and unprofessional pharmacist. What a masterclass in poor customer service. (Attaching a photo of my current wait time on hold)
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July 2022 by David L.
Unfortunately I have to give this star rating because of the make pharmacist only. He has been heard making fun of customers and is above helping ring up customers when there is long lined. His staff however are down of the best working staff I've ever encountered in a pharmacy otherwise I would give one star.
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March 2022 by Katie K.
Awful customer service. I am a Director of Customer Service and work with the public. This cvs needs some major customer service training, and maybe some staffing changes. I went in for one item. The line wasn't clear so I was asking someone if they were in line, when what looks like a manager came up and screamed "the line starts over here, people!" Embarrassed, I went to the line. Waited. Had another staff person yell at me to go to the self-checkout when it opened up. Then I found out it didn't take cash. Got back in line, and had the person at the register tell me to go to a different line. Finally tried to use a coupon for my one item and it didn't work. I gave up and walked out. I came into contact with at least 6 employees and not one said "hi" or "how are you today?" Or "how can I help you". These are the basics people. Next time try "hi" instead of yelling at your customers.
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March 2022 by C. G.
People working in pharmacy (including manager Richard Williams) make fun of frustrated customers who have been waiting for prescriptions to be filled for several days. It is a shameful and discriminatory practice. CVS should evaluate their Grand Avenue employees' conduct and proceed accordingly.
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February 2022 by Gabe P.
While in Miami I needed to pick up a few items for my room. Typical CVS but I prefer the locations back home in Alabama. I was very happy to find some hot cheese popcorn since I could never find it locally. This location had ok inventory....nothing special. There were several self-check out registers. It seems like the employee preferred you use the self- checkout. I don't recall there being a parking lot but there was street parking available. Mask recommended but not required in Florida.
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June 2021 by Nico C.
The phone number to the front never connects to anyone. I came here in the pouring rain to have my passport photo taken as it states on the website AND right there in the store that it can be done and the woman working still refused to take the passport photo. She then went on to also tell me you cannot print photos at the store despite there being an entire photo section dedicated to printing photos. Zero stars if I could.
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February 2021 by Clara H.
Me, holding sealed box with UPS label taped to it to the man behind the checkout counter: "I'm here to drop this off for UPS." Him: "We don't take UPS packages." Me: "Your website says you do. I verified before coming over here." Him: "That's wrong. We don't do that anymore." I left.
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December 2020 by Hilary C.
*sigh. I wanted to love this CVS, but I just can't. The pharmacy NEVER answers the phone. It just rings and rings and rings. So so frustrating. Most of the staff are really nice but that's about the only positive. They need more employees to cover the phones AND the customers inside.