-
November 2023 by Patty Sulkowski
Great experience for me. Matthew and Joseph helped me order work pants online that were on clearance. They were patient and so helpful! I just got my delivery today. Thank you guys!!
-
September 2023 by P J2
Kind of messy...no customer service offered. Prices weren't as reasonable as they once were.
-
June 2023 by Rebecca D.
Probably the worst customer service ever. Walk in and employees are on their phones and don't even say hello or look up to say hello to you.
-
June 2023 by Stacy K.
Coming into the 136th Street location I am always greeted by happy employees. Everybody in this location has been very helpful when I'm in need. I have to give an extra special shout out to two employees that always go above and beyond for customers. Rebecca, that used to work at the Gap in the falls. She is such a joy and always a big help in my shopping. Has been a part of my shopping experience for the past 13 years. Munesh is also amazing!! These two particular employees at this location make my shopping experience. They're amazing all of the time. thank you for hiring such caring & helpful employees.
-
March 2023 by Victoria Stienstra
Service is great but they need to stock more items - only have a couple of sizes for toddler items etc
-
March 2023 by Humberto Anselmi
Prices are on the ok side but there's a lot more clothes for women than men,the store also bathrooms we're clean
-
January 2023 by Lauren Trevino
Visited mid January and they have tons of clearance to see. I found some majorly marked down clothes for myself and my toddler. If you don’t want to sort through clearance racks, wait a few weeks until they restock a bit more. It seems a bit sparce after Christmas shopping.
-
January 2023 by Anthony D'Ascoli
Great friendly staff. Great deals.
-
January 2023 by Ellie T
Love Old Navy. Staff is friendly, store is organized, always find parking.
-
December 2022 by John V.
I am a long-time customer of Old Navy. Though my wife and I love shopping online and having the items delivered to the store for local pickup. We find the shipping is faster and obviously cheaper. The store is extremely close to our house and this pattern is very convenient for us. Customer service is very good and we have no issues to declare. Returns have been smooth and no questions ask, once we have our receipt. Buying school uniforms have also become a great resource. I hope they always stay in business!
-
August 2022 by Annette Roman
The worst customer service at this Old Navy. The employees look like they hate working there and they act kind of rude with the customers. Shame on them they don’t know nothing about customer service and being polite
-
January 2022 by Ashley
Has the RUDEST employees. I waited in line, had to go grab a different size because the tabs they have on the hangers do not match what is hung on it, and the lady at the register went ahead and took someone else and made me wait in line again. They need to learn about customer service.
-
December 2021 by Jose S.
Malena was THE worst manager I have ever worked under. She is the last to arrive but first to leave, always finding ways to get her hours but never actually do any work. She has such an annoying personality that makes you want to scalp your eyes AND ears out. She never cares about her employees and has favorites, so good luck getting hours if you wronged her some way and never knew about it. Instead of being a leader and trying to help teach us how to operate a retail establishment, she would do nothing in her office but eat s..t and complain about her annoying life. She was so bad at training upcoming managers that those managers had to get training from other managers behind her back because she would sit you down and watch videos, expecting that to do the job. You want to know how much people really don't like her? Every store GM was in a group chat where they discussed goals, sales, etc and she was SO FAR behind everybody else, that THOSE GMs made a SEPARATE group chat without her because she was such a nuisance. She would screw with other peoples hours and vacation time just to get her way, and always had a stupid smirk every time she wronged someone. IDGAF how "great" she is out of work, no manager should have to get power trips from screwing over MINORS and her own co workers. If there's any good thing about her, she's good at customer servicing, and if that's how Old Navy wants to represent themselves, with a GM who's "good" at her job but abusive with her colleagues, then they are a dying business that should have the Gap and Kanye separate as soon as possible. The Dadeland GM and International Mall GM set great examples on how leaders should act, and Malena will never amount to their standards. I hope she's happy in her Brickell apartment and new position, because to do the same BS she has been doing, and after the age of THIRTY?? Good luck trying to change her, I hope she amounts to something in life only for it to be crushed before her very eyes. That's my story, I encourage others to come forward as well! Oh and SHUT UP ABOUT NAVYIST, ALL YOU DID WAS LET US FAKE THE EMAILS, PHONE NUMBERS, AND ACCOUNTS, so old navy, y'all got a lot of fraud on your hands, and if you still don't care, then go down with Theranos and Enron!
-
November 2021 by Daniela Anaya
I love this store, and the clearance section.First of all the mall is pretty chill, never overcrowded, there’s always a spot at the parking lot, and they store offers curbside pick up. There’s great findings for very affordable prices like starting at $2-$3 and up... like you can find a great sweater or sporting clothes for under $10. Every time I come here I’m always greeted with a friendly “hello”, I appreciate that. Sizes for everyone, I think the brand and the quality are the best. ??
-
April 2021 by Bless Armesto
This Old Navy store is awesome friendly staff they’re always there to help you if you need it I went to return something and it was so simple got my credit then I decided to go shopping and it was a wonderful experience Rommy cashier treated me so polite and nice highly recommend it this is my Old Navy store from now on thank you.?
