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March 2024 by Daniel Garces
They will ignore your cancellation request and keep charging you even after you give your 30 day notice.
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February 2024 by Roger Fox
I am leaving this review as a cross-regional visitor from another Orangetheory studio. Visiting Miami, we wanted to keep up our Orangetheory routine and decided to visit the Downtown Miami (Vizcayne) studio since it was right next to our hotel.The studio is spacious, with 14 pieces of equipment at each station and plenty of room to spread out. The front desk was very friendly and welcoming and the amenities were all in great condition (including the water filter status green light on the bottle filling station, which is something many other studios overlook). Just be aware that the lockers do not have built-in locks, so you will need to bring your own or just keep your stuff with you while working out.The best part of our visit, though, was getting to have RJ as our coach twice - he is one of the best Orangetheory coaches we have seen anywhere in the country and a huge asset to the Downtown Miami studio!
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February 2024 by Anne
On vacation with two fellow OTF fans. We decided to check out this downtown studio and were not disappointed! The studio manager Tiffany & coach Anna were so kind, energetic and welcoming. The studio is clean and updated. Exactly what we needed and we can’t wait to go back tomorrow. Highly recommend this premier studio!
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January 2024 by Anne Reisch
On vacation with two fellow OTF fans. We decided to check out this downtown studio and were not disappointed! The studio manager Tiffany & coach Anna were so kind, energetic and welcoming. The studio is clean and updated. Exactly what we needed and we can’t wait to go back tomorrow. Highly recommend this premier studio!
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December 2023 by Michael Phelps
Trainers are friendly and helpful, equipment is in great quality, convenient location
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November 2023 by Stephane Hernandez
OTF downtown I love you guys, starting from the staff and coaches are amazing! Special thanks to my favorite’s coaches Camilo and Xavier
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October 2023 by Linda Poder
This studio is phenomenal!I highly recommend taking a class at this location.The employees and coaches are so nice, I like that they are always there to help and answer any questions I have.The bathrooms and showers are kept so clean. After each workout, I feel energized and refreshed.
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October 2023 by Sheila Castro
I was looking for a gym that wasn’t boring and started calling different places. Called OTF brickell and they couldn’t accommodate me. When I called here Jasmine took the time to help me and explained everything over the phone. I signed up for unlimited classes and Lynda gave me a tour the first day. She was very nice. Every coach they have offers the same level of service. They care about you and your progress, they push you but also respect your fitness level. I haven’t missed a single class since I started. I don’t usually leave reviews but if you are looking for a good place to start, this is definitely it.
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October 2023 by Vanessa Diaz
I’ve been a member of OTF for over 3 years now, and have gone to multiple studios across different states. DT Miami studio is one of my all time favorites. The staff treats you like family, from remembering little details about you, to bringing members together outside of the studio. The coaches are all amazing, have great playlists always, and get you motivated for the best workouts. 10/10, definitely recommend.
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October 2023 by Maria Elisa Scull
Please read the negative reviews and DON'T make my mistake of going to Orangetheory downtown!!! First of all the area is dangerous and VERY dirty! Parking is terrible if not impossible and VERY expensive! Orangetheory downtown instructors are nice the first trial day when they are eager to sign you up and then they are rude and impatient and basically ignore you. Orangetheory downtown has a very aggressive and dishonest sales strategy which you should be aware of. I work in Brickell so I wanted to go to the Orangetheory in Brickell not Orangetheory downtown but they hadn't opened yet. The people at Orangetheory downtown convinced me to sign up for Orangetheory downtown assuring me that in a couple of months when Orangetheory BrickelI opened I would be able to easily transfer at no additional cost. One of them even went as far as to say that they, Orangetheory downtown, were much better than the Orangetheory Brickell which now I see is completely false. I called several times trying to transfer and they had me back and forth calling the Orangetheory Brickell (because they obviously don't want you to transfer, they don't care if it's the "same" company). Additionally, when they wanted me to sign up at Orangetheory downtown they explained that you can go to any Orangetheory location at no additional cost and they assured me that I would also be able to go to the Orangetheory Brickell which is false because they didn't inform me that I would have to pay an additional fee to go to the Orangetheory Brickell. When I called to cancel at Orangetheory downtown (several times!!) they aggressively would try to sell me other packages so that I wouldn't cancel. I called to cancel in May (which they have on record) and have been charging me every month since! I called when I realized this and Tiffany the manager told me that they do have the calls on record but she couldn't help me or give me a refund for all those months which they had been charging me because they didn't have a signed form. I explained that no one had sent me the form or explained this to me during those calls and she replied that since the guy that took my calls (George) wasn't working there anymore that that there is nothing she could do. Terrible customer service and terrible experience! I feel that I have been completely a deceived and taken advantage of. DO NOT GO TO Orangetheory downtown!!
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August 2023 by JESS ZULUAGA
My experience with Orange Theory Downtown customer service was EXTREMELY DISAPPOINTED . Despite cancelling my membership within the allotted 30 days, I was still charged for an entire month. The reason?? They FAILED to send me the necessary sign-up papers via email because I couldn’t go in person since I was out of town for my mother’s funeral. To make matters worse, the lady I spoke with regarding the issue was not only unhelpful, but also incredibly rude. When I explained that I needed to cancel due to the recent passing of my mother, she displayed a complete lack of empathy and understanding.It’s clear that this place only cares about money and doesn’t value their customers. They were also unclear about their terms when I signed up. I STRONGLY ADVICE against joining this LOCATION IN SPECIFIC if you expect good customer service and transparency.
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June 2023 by Makenzie M.
I absolutely LOVED this studio!! I was in town for a cruise leaving out of Miami and wanted to get a workout in beforehand. I took the 8:45am with Coach Anna who was OUTSTANDING! She made it a point to learn my name, gave great instructions (it was capture the flag so a tough class to explain), motivational, played upbeat music, had me join in the class picture and even came up and talked to me after class. She made me feel so welcomed and cultivated an inviting environment. You could tell the members love her, understandably so! The front desk staff was also engaging asking what brought me in, where I'm from, etc. creating a positive start to my visit! Even the members were great! I had an awesome partner and members who weren't even my partner were engaging with me like I was regular at their studio. Not to mention the studio has the new 15mph treadmills, rower tablets, and is very spacious. Overall, this was THE BEST encounter I've ever had while visiting a studio. I was blown away and very grateful for such a great experience from start to finish
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May 2023 by Megan
Lots of running and sprints on treadmills, but it really gets your heart rate up and makes for a great workout! The weight portion could have been a little harder, wasn’t too sore after, but I workout regularly. The competition aspect is great for anyone needing that extra motivation to push themselves. Staffs super friendly and clean gym. Would go again.
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May 2023 by Michelle Goldstein
I came from LA and had a blast. The workout, as always, was intense. Anna’s playlist was fire! Made the workout and sweat that much worth it. Tiffany, the receptionist queen was super patient when I was looking for a shirt to show off my OTF love. Thank you, OTF Miami, for helping me feel less guilty about eating/drinking my heart out during vacay!
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April 2023 by Kendra Destine
Love this place. I love that I don’t have to think about the workout I’m going to do for the day, it’s all planned out for you. I go in, sweat my butt off and feel accomplished for the day ! The coaches are actually super motivating in pushing you to hit your goals and the front desk staff is super welcoming. Tiffany, I think she’s one of the managers, is incredible ! She makes sure everything is always running smoothly and that the environment is super professional. Highly highly recommended Orangetheory !
