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March 2024 by Scott B.
I ordered a take out XL NY style Pepperoni Pizza and redeemed an offer for a free chocolate chip cookie. What a MAJOR disappointment!I don't do delivery as I cannot justify a $5 delivery fee and the usual $5 tip for an average $15 order, but, as my last two take out orders were not ready when I arrived (despite the app advising such) this time I decided to add a $5.03 tip to my $14.97 order... just to see if it helped me get better service. IT DID NOT.When I arrived at this location's drive thru, I sat unacknowledged for 5 minutes, despite 3 employees looking directly at me, before a young woman came to the window and got my information. She immediately returned with 2 boxes, both with my name and order number.The pizza, however, was NOT what I ordered, and was clearly someone else's. I waved for assistance, the young woman returned and upon inspection of the box and pizza stated: "you're right, that's weird" then disappeared without another word.11 minutes later she returned with what appeared to be my ordered pizza and apologized for the mix-up.Unfortunately, when I got home I found it to be luke warm; with no discernible sauce and, at best, maybe a handful of cheese spread across the entire XL pizza.I scraped off all the cheese & pepperoni and piled such onto 2 slices (adding additional cheese as well) rather than dealing with a second return.On a positive note, the cookie was surprisingly tasty.I will be contacting the Store Manager as well as Papa John's Corporate and will update this review accordingly.
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March 2024 by Luisa Yajaira De Silva
First time ? ? I go to this branch of Papa John's Pizza ? ?, I liked the place clean and tidy. They serve you excellently ? Spanish and English......a plus point for those of us who are Bilingual ??they care about taking your order ? ? ?, and they are super fast. the dispatch.....I highly recommend them the ? ? closed. Thank you for your excellent attention.
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March 2024 by Sarahja Eve
Shawn's exceptional service elevated our dining experience to new heights, delivering piping hot pizzas that had my taste buds dancing with every delicious bite.↓
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February 2024 by Carlos Talavera Jr.
They have good costumer
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February 2024 by Dave M
Delivery
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December 2023 by Courtnie Nelson
I normally have good service with the staff especially the morning manager/ Owner. On December 21st 2023, I experienced the worst service from the night manager, that didn't explain the reason why he canceled my online order in which the money was taken for the purchase of the pizza special. They were attempting to cancel my order, did not anticipate that I was in front of the store when I ordered from my car. I walked in at 9:50pm and the store close at 11:40 pm. I asked the night manager to explain to me why are you canceling my order and the store is still open. He instructed the staff member to cancel my order anyway.
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December 2023 by Blogga Swagga
I normally have good service with the staff especially the morning manager/ Owner. On December 21st 2023, I experienced the worst service from the night manager, that didn't explain the reason why he canceled my online order in which the money was taken for the purchase of the pizza special. They were attempting to cancel my order, did not anticipate that I was in front of the store when I ordered from my car. I walked in at 9:50pm and the store close at 11:40 pm. I asked the night manager to explain to me why are you canceling my order and the store is still open. He instructed the staff member to cancel my order anyway.
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December 2023 by Phill Congleton
So I have ordered from here a couple times using the website. The order process was smooth and the ability to totally customize your pizza down to the type of sauce and cook time was great. The first few times I went I picked up the pizza. The first time I ordered messages were sent to me informing me the pizza was ready for pickup. When I went in I was provided my order upon arrival. The last pickup order I did no messages were sent and when I looked online at the Pappa tracker it stayed at order received. After 45 minutes I decided to just go and see if it was ready. Apparently I had been sitting there because by the time I got home the pizza was no longer warm. The final time I decided to do delivery. The tracker was stuck at its on its way but never gave me the eta or real time tracking which the website promotes. Pizza did arrive about 40 to 45 minutes after the order was placed. I live 5 minutes away from the store location.
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December 2023 by Chevy Guy
Where do I start? Let’s see how about I placed my order received confirmation My order is ready for pick up I get to the store and No one knows where my order is. My order never came through the system but on my Confirmation email said it was ready So mind you I already waited 30 minutes for the order to get ready another 10-15 minutes to drive to the physical Store Now I have to wait Another 30 minutes for my pizza to be ready then another 15 to drive home. I pretty much waited two hours for this pizza service at the store was horrible. Everybody laughing people throwing boxes of pizza, slamming them down. I would never order from this place again please stay away from this place they wouldn’t even give me any type of compensation for waiting for so long Papa John’s you have to do better
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December 2023 by Ksharan C.
I ordered online for a school function. 30 pizzas15 pepperoni and 15 cheese. Order got to school 30 pepperoni pizzas. I called papa John's to try to rectify the issue. The gentleman who picked up the phone was really nice. The manager who he was talking to on the other hand was a coward. He tells me he can send me the receipt and the manager looked over the order and it was 30 pepperoni. I told him no way as I looked over my order and it showed 15 cheese and 15 pepperoni. I then asked to speak to the manager as I didn't want to go back and forth with him. Then stayed on hold for 36 minutes and no one came on to the phone. Went into the location after the event to speak to the manager face to face since she would not get on the phone. Wanted to explain to her that when you order 30 pizzas, leave a tip of $87 for delivery and then have to tell the Jewish and Muslim kids in school there is no food option for them is not how business is done. Come to find out she was not there there was a new manager there who also could not believe my experience. The name of the coward manager is Nancy and I hope corporate get a hold of this review and call me back as requested through the survey so they know what's going on at this location. Going to post pictures of the order which shows the 15 cheese and 15 pepperoni.
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December 2023 by Sanjeev Agrawal
If you are going to order from this Papa Johns, I highly recommend you order in the evening. Shaun is the manager is great. Over the years, I've had to call to upon delivery because the instructions weren't followed. After another incident, I simply told the delivery person, who apparently relayed the message to Shaun. He called me immediately and apologized and told me to call him whenever I place an online order. Since then, the pizzas are delivered as ordered. I've developed a rapport with few of the delivery personnel, who are super friendly and courteous and professional. Kudos to Shaun and the delivery team!
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November 2023 by Osiris Chow
I was waiting for my pizza for two hours after the app told me it was ready for pickup ????
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August 2023 by Jodie Chong
If I could put 0 stars I would!!! I ordered a pizza at 2:35pm for delivery. It is now 5pm and I still have not received the pizza. The delivery person (Sonte) states he delivered the pizza but I DID NOT receive the food. This is unacceptable and fraudulent! I need a refund!
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August 2023 by Nayeli Pacheco
Of all the years ordering Pizza never have I ever received something so disgusting! And can’t even get my money back!
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August 2023 by MiMi Marie
Worst experience I have ever had at a Papa Johns and I used to work at one. As soon as I walk in she yells “pick up” I didn’t know if it was a question or a state clearly it was a question to me but that’s not how you address customers walking into your store as a manager. My pizza literally looks like someone just put a bunch of veggies in the middle of the pizza in half. When I complained she said that’s what you ordered and walked away. I will never put business here again. The poor guy working the oven looked over it the way this lady was talking. Fire her and get a new store manager please.
