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February 2024 by Carolina Salazar
Don’t place your balloons orders here they’ll let you place it Confirm your order remind you to pick them up and then call you a hour before pick up to tell you they can’t fulfill their orders.
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February 2024 by Eli P
I will say his characteristics: he is thin, white, I don't know his name, he is the manager, he gets angry very easily, providing very despotic treatment, throwing the drawers very forcefully and throwing the money into my hands when serving me for a mistake made by them at the cashier. The day before, since I went shopping and made a return which they made the transaction wrong, I came with a product and they made the return to me as if they had given me the money, their anger was so much that they told me that the mistake was due to our fault as if I were the cashier at that store, my suggestion is that they find another person who does and likes their job.
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February 2024 by taimy &guido14
I went at the last minute to find my New Year's Eve decoration and surprise!!!..., there was everything and it was very nice
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November 2023 by Gigiandbebe Raar
Great visit found qhat I needed for my Thanksgiving and no one else had it
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July 2023 by Joel Dalama
I've been reading the other reviews and people are complaining about the service but my main observation is that it feels dead. There is no music, no sound, very eerily quiet
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May 2023 by Yani Perez
The service is terrible. I went on Friday April 28th around 8 pm. The girl in charge(i guess) was rudely telling the guys working to clean properly, telling them what to do very rude. I am a business owner and I would not hire her. You really should look into who you hire.
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April 2023 by claudia Childress
Found exactly what I was looking for. Great place and helpful staff.
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January 2023 by lilian ramirez
I paced an order online for my son bday and when I came to pick it up the balloons were no there after only was said there was. Imagine for your kids bday you go and they don’t have it. The manager Natalia was not polite and said she has no control over the notification and e-mail should’ve been send but i showed her that I did not receive any update on my order. I also asked her to check other stores since she didn’t even offer to do so. I was very upset and never had this happened but call and make sure clearly this store is a mess. She said she calleD the other party city store on 137 ave but she did not! Afterwards I was told my refund takes days this is ridiculous hope this helps.
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December 2022 by Anyeline T.
Horrible costume service, deje dos dias antes los globos y cuando los fui a recoger a la hora que me dijeron no estabas listo y tuve que esperar una hora dentro de la tienda hasta q me los hicieron, de nada sirve dejarlos dias antes, no lo haran a tiempo
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November 2022 by Vickie G.
So, it's always had a line from hell and I don't believe it is that they're understaffed. Just that some of the employees aren't team players/don't speed up. Usually the young guys are helpful but, on 2 occasions - the supervisor/manager some blonde guy.. has definitively slowed down production by goofing off. He thinks he's a comedian and enjoys an audience. On both occasions I've left my balloons to be blown up and when I've headed back.. They're ready but employees are so distracted by the supervisor making jokes - Making me ask multiple times to please hand them over. Yesterday the guy behind me had to stick up for me and ask for them to get help as well.The service could be better if the leadership wasn't so immature.
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November 2022 by Andres C.
My experience at this party city was very nice overall. There was a slight mistake made when I returned an item but Danny was able to resolve it very smoothly and he was very professional during the interaction. #SayLess #WelcomeToTheParty
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September 2022 by Sabrina Diaz
This is the worst party city I have ever been to. I walked in looking for wrapping paper because I need to pack my boyfriend's birthday gift. After walking around the whole store, I finally asked one of the people who work there and they told me that they took the wrapping paper section off... let's just let that sink in. Party city has no wrapping paper for gifts!? that's embarrassing...anyways, I was super disappointed. Also, the layout of the store is just ugly and uninviting. Never going there again.
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August 2022 by alaina garcia
Love this location! Crystal is an amazing manager and knows how to run a business. Needed a Spiderman costume for my baby boy and she was very kind and presented me with similar products. Went home with a Hulk costume. The new store layout is beautiful as well. Will be coming back in the future!
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July 2022 by Darlis Zúñiga
poor customer service, zero creativity , l
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July 2022 by la Tuti Nardo
Like finding party items. They are improving their service