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February 2024 by Cynthia C.
they do not price match! They lie!!! Bought freedom cat food and pet smart had it 2 dollars cheaper and they refused to price match. Look forward to you going out of business!!!! very bad custo service!!!!!
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February 2024 by Jesus Perez Mejias
Excellent service and help
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January 2024 by Bob Lechler
Love it.Good job Megamaxi.
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January 2024 by Julius Lostal
Everything you need for your Pets is right here!
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January 2024 by Jean Concepcion
Super nice staff and everything was well organized! Easy to find what I was searching for.
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January 2024 by Kathleen Tomecko
Very kind and helpful. I've always had a positive experience. Their love for animals really shows.
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November 2023 by Sharon Shepard
I had a pet emergency, and the manager, Kiamilee, was knowledgeable, super helpful, and really nice about it. This was the best experience I’ve ever had at a pet store! Highly recommend the pet washing station and thought the pet supplies were good quality for a reasonable price. Thank you, Kiamilee!
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August 2023 by Stanislav S.
My recent encounter at PETSupermarket on SW 8th Street in Miami, FL, left me utterly disappointed and frustrated. I had purchased a pet toy from this store, hoping to provide my furry companion with a fun and engaging plaything. However, this experience quickly turned into a nightmare due to the store's inadequate management and a defective product. The pet toy I bought initially seemed promising, but it fell apart after a mere two days of use. The stitching unraveled, rendering the toy unusable and even posing a potential threat to my pet's safety. I was not only upset by the toy's poor quality, but I was genuinely concerned about the potential harm it could cause to my beloved pet. In the hopes of resolving this issue, I returned to the PETSupermarket store to inquire about a refund or an exchange for a better toy. To my disbelief, the store manager displayed a complete lack of understanding and empathy. The manager, Angel, refused to acknowledge the flawed nature of the product and instead insinuated that I must have mishandled it. This dismissive attitude was both infuriating and disappointing, as I expected better customer service from a store that caters to pet owners. Adding insult to injury, when I sought help from the owner, their response was equally disheartening. Rather than addressing the product's poor quality, the owner suggested that I should have taken better care of my pet and discouraged me from letting my dog play with the toy as intended. This contradictory advice undermines the very purpose of a pet toy, which should be designed to withstand normal play and interaction. The overall experience left me feeling unheard, frustrated, and disrespected. A store that fails to stand behind the products it sells and lacks empathy toward its customers is not one that deserves support. PETSupermarket on SW 8th Street has proven to have both inadequate management, as exemplified by Angel's behavior, and a disregard for the importance of customer satisfaction. I strongly caution anyone considering shopping at this PETSupermarket location to reconsider. Not only did they sell a defective product, but they also exhibited poor customer service and management. In light of this disappointing experience, I will be taking my business elsewhere in the future, and I encourage others to do the same to avoid the frustration and dissatisfaction that I have encountered.
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August 2023 by Alfred Dominguez
Dog grooming is at entrance so look out if you are allergic. Hair everywhere. Store looks nice.
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August 2023 by Sandro Palacios
They groomed my dog fantastic. Great price.
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July 2023 by Anthony Moore
Easy fast and friendly check out. They helped me a few minutes later when I realized I purchased the wrong blend of dog food I was looking for and exchanged no hassle.
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June 2023 by Mike B.
I ordered some dog food from them online and setup auto-delivery. My first order never made it to me after a week after it was supposedly shipped. When I called they said that they can't refund me until I receive the order and send it back. If I had received the order I wouldn't be looking for a refund! It made no sense, but eventually they did refund me.At that time I cancelled my auto-delivery and deleted my payment information. 6 weeks later I get a notification that they've charged me for the next auto-delivery. When I called to ask them about it they said that I still had an active auto-delivery subscription on my account which is weird because online it wasn't listed. Now I've been charged and they said that I can send it back if I want a refund. I'll just keep it, but I'm guessing that I'm going to get charged again.
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June 2023 by Gaby D.
I bough a dog food in this store, was expire and also with insects inside so disgusting . Please check the food before you buy it.
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May 2023 by Aurora Wynter
The staff there is great, and I'm so happy they brought back the whiting shampoo!! Definitely love going there to use the baths for my boy. Plus you can't beat $10!!
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May 2023 by Margaret Winsauer
Joseph is an excellent groomer and has great attention to detail and pet comfort!!
