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February 2024 by Chris S.
We don't often go to this Petsmart but when we do, I am always impressed by how friendly the staff are! We love how they always have Christmas events where you can have your pets get a photo with Santa. As you might expect, most people bring dogs, but the staff including Santa have always been more than happy to see our cats and they deal with them very gently and calmly helping out our kitties at ease! And of course it's super convenient to load up on Christmas presents for them after. It's fairly convenient to park here as well. All in all, a great Petsmart!
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January 2024 by Maday Alvarez
I love them
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January 2024 by Cohen A.
I can't see all the Petsmart deserve four stars but the one in Midtown absolutely deserves five stars from this election of Healthy choices in food. And the grooming services that are really excellent the knowledgeable staff they have really good training for puppies and they're very reasonably priced check them out.
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December 2023 by Nadia C.
Terrible customer service. Very disrespectful. They shaved my dog like a rat and then cussed me out. Would not recommend.
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December 2023 by Vector H.
Been coming here for a while too shop for my 2 dogs however after hearing about an incident that happened too my friend which is very unprofessional. I will no longer be coming here. Staff is also rude here and there . Would give zero stars if could
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December 2023 by Lysaa N.
Would give 0 starts if I could . I had a appointment booked with my puppy. I was going to be 10 minutes late so I called them to inform them, and they let me know they wouldn't take my sweet baby anymore because " he moves to much " when they try to cut him. Which they NEVER communicated to me before . If you guys were professionals and learned how to communicate with the pet parents before I booked another appointment maybe I could of gave him a cbd treat before the service. But instead you decide to deny us .We came 2xs and now it's a problem, . We wont be coming back to this store again .
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September 2023 by Yoli De La Mora
Love how they’re so close to my home and always super nice and accommodating inside the store. They do however, need to get rid of DoorDash because 4 out of my last 6 orders were a big fail! <<<<<not Petsmart fault, except it sorta is.
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September 2023 by Rutmann7
Excellent customer Service skills.Thanks to Dr: Hector Quinones, Marta and Ana for taking great care for my little one Roxy ?
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September 2023 by J J
It's a great location. Every time I visit with my dog someone always greets us and acknowledges us coming into the store. The ailes are kept well stocked with everything you need for your pet. I only wish they had beds for small dogs as every time I've visited they always have for medium and large dogs. I have a 3 lb chihuahua she doesn't need a bed that can fit a toddler. But all and all this is a great store for all pet essentials. Also, there is always a lot of parking either in the lot or on the street making it super convenient for drivers. For those who have pets needing grooming services, they have a section that does that and they have a Banfield Pet Hospital within the store to have your dog or cat seen by a vet. Just a word of advice I hope you don't have your pet seen by Vet Taylor, he is horrible. Aside from him, I have confidence in all the other vets I've met there.
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July 2023 by S P
Convenient midtown location,with good weekly specials,nice selection of fish, and also many kitties in need of adoption .
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July 2023 by Elieser D.
this store smells like if every single pet has died in there! it is a combination of urine, p**** homeless, fish food, and everything disgusting smells you can imagine combined!! lets not talk about how messy this place always is.
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July 2023 by Angie Lastra
Aida from dog grooming section is amazing! She is caring, gentle, patient and shows love to my dog (toy poodle). She is consistent and listens to my grooming requests. My dog and I really appreciate her! Recommended!
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July 2023 by Isa V
The groomers and management are daft mouth breathers. Will book you and then look at you cross eyed and be like “uhhhh wow uhhh we don’t have the gloves for cats today lol”.
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July 2023 by Ron Kell
I was looking for some simple training for my hyper puppy and just lucked into this location. I can not begin to compare the level of quality customer service, the selection and variety and presentation of products and the training experience. I visited petsmart in San Rafael Ca. when I was staying there regularly for kibble. They are not in anyway comparable, this store is so much better. And the training classes, well Ms Alexandra has a connection with the dogs and they just love to please her. She has the sweetest kindest soul and the dogs just melt. I HIGHLY RECOMMEND THIS STORE AND HER CLASSES.
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July 2023 by H S
The crickets we bought lasted much longer than other pet stores. Very nice staff and clean store. Everything you need for all animals.
