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December 2023 by Grey
The shift lead Ivan is very nice and caring and I really loved the tour and the great costumer service he gave us Loved the gym energy and staff
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December 2023 by Ailen Lado Romero
Unfortunately I'm going to have to change gyms, it's convenient for me because it's close to my work but this gym is very dirty in general, and the bathrooms are even worse, and now only one shower works, it's been more than a week and they still don't fix it, I also go to planet fitness that is by my house in Hialeah and it is totally different, it is super clean, I don't understand why it works so badly
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December 2023 by L H
Honestly I would give this planet fitness zero stars if I could. The showers are FREEZING, the water comes from like 10 feet above you so it PELTS you and there is no handicap stall, the one they have is a broken shower head hose that’s a hazard with sharp edges. What is happening here? Why is corporate allowing this location to exist in this state? Absolutely disgusting, go anywhere else, don’t go here. I’ve actually never seen a planet fitness in this condition before ???
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November 2023 by Carlos Rodriguez
Excellent experience with Melanie and Emili!Melanie help in all my questions and registration very professionally. Emilio gave a tour with detail explanation of all equipments. Very helpful. I am very satisfied with them.
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November 2023 by Jaime Mercado
I love this gym! Its small but comfortable. I like the 24 hour options and thats why I chose it. Heidy is amazing in the wee hours, always with a warm smile and greetings. Only 1 thing is that the male customers should re rack the heavy weights because it us the ones that use them. Other than that all good. 5 stars ⭐⭐⭐⭐⭐
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November 2023 by Noriega
Ivan the 'manager' is rude. Clock on wall is 2 min fast (pls fix), Ivan goes around telling ppl gym is closed when it is still 8:58pm. Then gets rude with customers when he's told it's not 9pm yet. And when asked to be given better customer service he responds with "leave, leave right now".Regional management please look into your gym manager. Planet fitness member for 10+ years. Rudest interaction I've had with one of your staff. Thank you.
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October 2023 by Lisandra R.
Excellent place to workout and get a better shape.Melanie and Ivan are awesome I highly recommend the place
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September 2023 by Jose Rodriguez
I am a new gym goer and I am over the moon with the staff! Iris helped me start up my membership and greets me every time she’s there!! Makes the experience one of a kind. Great atmosphere with good music in the background pretty clean. Thank you Iris for making my experience a good one.
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September 2023 by Freddy P
Black Card member: Just needed a quick restroom break but their toilets are in horrendous condition. The private sink inside the private stall doesn't even work. Very disappointed.
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September 2023 by Asmiria Martinez
when i first came into the gym i was kindly attended by Emilio and Melanie the manager who are so sweet. emilio gave me a nice tour and presentation of the rates. helped me book the classes with the trainer. not only are the employees nice but members. the gym is well maintained very nice customer service thank you for your time
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September 2023 by Earle Fielder
Been going here for about 2 weeks now. I feel that every workout really benefits me and makes me feel better. Really the right regimen and diet with the right exercises help to achieve an awesome mood. This is where they told me all this and set up a schedule for me.
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August 2023 by Ron N.
Steer clear from this gym as common courtesy is not welcomed at this Planet Fitness. As per the assistant manager, Ashley: "My personal preference is not to share equipment so if someone just wants to sit at a machine and not let you work in with them, it's perfectly OK. It's their choice." Planet Fitness has limited machines, equipment and space in their Little Havana location. (Except for cardio equipment, they have a good amount of that.) I went with a friend to the gym today and he asked a woman if he could work in with her on the leg press machine. She said no, that she only works out alone. When he asked again to please let him work out in between her sets she said no. He stood next to her while she sat on the machine, completely idle fumbling through her phone for 3-4 minutes at a time. It was a little infuriating just to watch her sit there. Instead of confronting the customer, my friend did the right thing and asked the manager at the front desk to please talk to the woman and explain to her the common courtesy that any good gym calls for to allow other members to work in with them. After having spoken to her (assuming she did) The manager (or assistant) manager, Ashley came back only to tell him that the lady did not have to share the equipment and that "she gets her because she never shares any equipment herself." I think Ashley and this customer need to train at a private gym, just for them. Ashley isn't mistaken, the women did not have to allow my friend to work in with her, but a good manager and a great gym would teach their patrons courteous gym protocol - especially when the gym is small to begin with and equipment is very, very limited and even more so during peak hours. This happened at 5:30pm. Certainly this isn't the end of the world by any means, but it's too bad this gym doesn't promote a courteous and friendly environment.
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July 2023 by Oscar Santos
Great experience, this is one of the few planet fitness i’ve felt truly welcome in. Staff members Dayana and Iris were very helpful and welcoming employees. They definitely deserve to get employee of the month and a raise. They showed me how to use the stair master and treadmill. And in general they made the experience awesome they made me laugh they have amazing personalities.
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July 2023 by Shelby W
I’ve only been visiting Miami for a month, but the staff are very nice and they are always doing deep cleans of machines. That alone is top tier. The reason for 3 stars is the terrible parking situation. The parking lot is way too small for such a good, central gym. Half of the time, I’m barely finding parking and that is defeating when I’m just trying to workout. This gym could be stellar but they’d have to work with the surrounding businesses to offer more parking for gym goers!
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July 2023 by Ana Ferreira
on July 13th I went to the gym I got there at 1:35 pm I did my training then I went to the reception to use the massage chair, who was there the manager and a receptionist the manager looked at me and said " almost no I see you " as if you were my little friend, I replied I work a lot, then I wondered why she asked me that.... Once I made a complaint and put it in the Google rating just like this one talking about the receptionist Luna who treated me with bad manners and then I personally went to talk to the manager and explain what happened... ... What happens is that I usually go to the gym at night, which is the time I can go during the day I only went twice and at night the manager is never there because she has to work from morning until late afternoon only. I was surprised with the way she spoke to me she didn't ask me if I was ok or not because usually when we see a person that's what we talk about it was just rude , rudeness and unprofessional just because she is in the position of manager I think she thought she could treat people the way she wanted .... This gym really deserves a -10 because the employees are unprepared and rude . She asked me to remove the complaint I made on the review page and in return she would give me 1 month free I agreed but I hadn't deleted it yet but now I just changed my mind I won't delete anything.... Education and respect we learn at home
