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November 2025 by Joey De La guarda
Horrible experience with a purple hair cashier. Everything i asked her was answered with a cold no’s instead of explaining anything or showing any signs of customer service. She looked too old to have the professionalism of a 14 upset he has to work the late shift at taco bell.
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October 2025 by Alondra A
Front desk girl working 10/31/25 Halloween around 4:30 with the purple hair was flirting with my boyfriend calling him all types of pet names “babe” “hun” and giving compliments & asked him multiple times if he needed help (No means No)
I know this is a minimum wage job, but PLEASE have some decorum with your customers. Your customers are not your babes or your huns. Keep it professional.
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October 2025 by Eduardo Munguia
I pre ordered a NS2 Pokémon Version and they charged me for a warranty. I refused to do it but they said that I had to paid to be able to get it.
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October 2025 by Marco Soccia
Gamestop 10 min away sells PS5 digital for 500 here was 637 ripoff! Mall price increase. Super rude manager she would not even honer just said oh we offer a warranty.
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October 2025 by Daniel Ibanhes
We just tried to purchase an Xbox series x and they asked $779 saying that they only sell a bundle that includes warranty. When I showed GameStop website they said they were a different store.
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September 2025 by Natalie Nava
Staff member with purple hair had the most rude and condescending attitude. I asked to look at an item I wanted to buy, held it in my hand for a minute and she made me return it in the middle of my looking at it and asking questions like I was about to run off with it. Asked a few more questions and she sounded so bothered to answer them. They require a pro account fee if you buy in store but not online for the same exact item. When I asked about time to fulfill the order if I purchased online, she said she didnt know and neither does anyone else at the store. What kind of unethical business with the WORST customer service are you running? I'm not buying a stick of gum, its a $200 item. Don't treat me like I'm buying a bag of chips.
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September 2025 by Michael Martin
Walked into GameStop ready to spend $200 on a Nintendo Switch, but the experience was so bad we just left. The associate (purple hair) had a very condescending attitude and acted like selling a console was the last thing she wanted to do. When I asked about the automatic bundle, she refused to explain it and brushed us off with attitude. Absolutely terrible customer service. It’s no wonder GameStop is going out of business if this is how they treat customers.
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September 2025 by Shikariunmei
Abysmally slow service, the staff is slow at resolving returns or sales, and had an attitude towards customers waiting.
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July 2025 by Carson H
if i could give zero stars i would, place is terrible. worker at register gave attitude when asking about a powerpack and tilted his head like a dumb animal. called for multiple days for hours with no phone response. (keep in mind i walked in and there was maybe 2 families looking at the shelves obviously walking out with nothing. they have almost no product either, all the furry employees i’m pretty sure load up on the good stuff. All the shelves have literal junk for sale, I wish I took photos because it was honestly embarrassing how bad the environment and shelves were there.
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July 2025 by Matias J
Just purchased a donkey Kong Banananza and i was charged something i didn’t ask for! 5 bucks for 1 year warranty! Really? In my country we call that theft !!
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June 2025 by Anna Dewitt
Two overweight customers(early 30s in age) in front of me were buying some Pokemon Prismatic bundles and surprise boxes. One for each of them on separate Game Stop accounts. They declined three other boxes the young employee brought out from the back, since they “were too expensive” and the employee put them back in the store room where he just brought them out from.
Another, older employee, was talking to the same two customers about how she hides the pokemon stuff in the back because a scalper comes and buys it all and she wants “the kids” to get some(it’s one SKU per customer on Pokémon products currently, so a “scalper” cannot buy all the product like she claimed).
After 10 minutes of waiting for them to finish talking, it was my turn in line. I asked if I could have one of each prismatic product and a Cynthia box(one of the “overpriced” items the other customers declined to buy). The older employee told me they had no more. I assume she didn’t see her co worker bring out a number of Pokemon items or she was just mad about her botched nose job.
I didn’t make a fuss. I paid for the items I had and left.
Either way, the store has a great selection of stuff but everything is overpriced. Everyone that has been shopping at GameStop over the years already knows this. I’ll be back, of course.
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June 2025 by Danny Ibanez
Employees hold product for themselves and do so for employees of other stores. Don’t believe me? Stick around for one of their Pokemon drops and you’ll see people inexplicably leaving with product they’ve supposedly sold out of for hours. A real shame that this is what the employees and company do to hobbies
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May 2025 by Esperanzita Kena Castillo
Jessica was really nice and polite. Her customer service was amazing. Helped us in every way shape or form.
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May 2025 by Chris
Would not recommend this store. Tried to buy a used Nintendo switch and they tried to upcharge me $150 based on a “bundle” that their “store policy” required which also included a GameStop membership and other things. She became rather flustered when I told her I could buy it cheaper online and have it picked up at the exact store. I did that instead and she said that she would prepare the order when it showed up. They claimed it didn’t show up by the time the store closed and canceled my order after I left. Really scummy behavior.
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May 2025 by Anon Ymous
One of the individuals at the register charged my friend the membership without his knowledge or consent. If you’re buying from this store specifically, make sure to check what you’re being charged with before making any purchases.
