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April 2024 by brayan 087
Horrible experience, Jhonahatn served us with a bad attitude, I told him that I didn't want to have an account with them and he told me that it would be better this way to have less work, I denied my friend a 100 bill and she wanted to keep it, in another store they accepted it, They shouldn't put people to work who don't know how to work with the public, I'm not going to go into that store with him there anymore.
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April 2024 by Mauricio Navarro
When purchasing a console, the employee Angel made a bundled sale with a guarantee that I would not be entitled to in Brazil, in addition to payment for membership that I did not ask for. The bad faith was so blatant that they even charged for the bag when they could have offered one free of charge.I was ROBBED and the store only offers a refund if I go to the store in person.
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March 2024 by Yenedith Sanchez
Today is my son's birthday, and the woman in this place makes us feel terrible and is not the first time. She is very rude and treats customers badly, not only with me I have seen her do it with other people. She makes feel my son very sad. I just want people to let you know, go away from this place, this woman can destroy your day very easily.
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March 2024 by Vince Garcia
So almost a year ago I bought the warranty for a ps5 controller when they use to replace with a new when one if something went wrong The lady store manager told the employee no u can't do that no more they changed the policy even though he told me since I bought it before the change I should still get a new one... he looked at her confused. I didn't really care I just wanted a replacement really because I had drift on the analog stick so she/he gave a me so called refurbished controller and I bought the warranty again like I always do for many years... I get home and u can tell this controller wasn't refurbished at all one analog stick was destroyed didn't even work... the O button was stuck... and the R2 was clicking lol. I went back a lil bothered what a waste of time like a 30 min drive for me. I asked the store manager do u just get the broken controllers that u get from customers on trades or warranty and stick them in the bag to resell with out shipping them out to be repaired and she said yes... after saying yes she looked awkward and didnt look at me again. I refunded my warranty and got my old controller back ended up buying a new one never buying warranty again from gamestop due to this experience she was also very rude and not understanding at all she did not care one bit and she had very poor customer service skills. I wasn't rude at all or acted out of place until she said I don't care call corporate laughing at me.. then my luck the brand new controller was damaged also a manufacturing defect the paint was messed up had a starch going across the d pad and a smudge paint right out of the box so went back again quickly well that didn't matter they did nothing to help me because of there policy Thankfully she wasn't there this time when I returned I will never go to that store ever again only reason I went there was because it was the only store that had my controller in stock. honestly never had any kind of experience like this at any other gamestop. I don't know how she is a manager mind boggling really, a child can do a better job.
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February 2024 by Rory Verch
Loved it been awhile since I went to one love seeing all the games the choices .... brings back a lot of memories
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January 2024 by Ahdler Mantilla
Long waiting time
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December 2023 by Jorge Duprat GMC
Few people, variety of products. Prices according to the market.
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December 2023 by Sebas Taits
They had promos but only for “members” who took out a membership. If you are a tourist they are useless. ??♂️
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November 2023 by Roxann Tina
Great service
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November 2023 by Joni Rincon
Customer service is not great, employees need better training in organizing the line. As I was speaking to them all they could say is it’s busy hours don’t know what they meant by that. I will definitely not be coming back to waist time. I asked for the manager but apparently I had just missed her.
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October 2023 by Alfredo Valdiviezo
Store leader Jami has a terrible attitude towards customers. I asked for assistance with a game and she got a call in the middle of it and instead of putting it on hold she just started talking and I had to wait until she was done. I later asked her about why the new game I just purchased had the box opened and explained it to me it was because it was the last copy but she repeated it over 3 times like I was some kind of mentally disabled person. Very rude, despot and disrespectful individual. I feel very sorry for the people that have to work under her, they probably don't last a week under that kind of leadership that doesn't realize they have to lead with example.
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June 2023 by Google user
It's a great place .. but price are high that standards btw if you're looking for a ps5 then they got it but as said to expensive over $600
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June 2023 by Lester Alain Sánchez Breff Mr Mic
It's a great place .. but price are high that standards btw if you're looking for a ps5 then they got it but as said to expensive over $600
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June 2023 by Ash S
The staff was super friendly and accomodating
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February 2023 by martha nistal
It was a great time ☺️? but I what on a great walk ??? yes.