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April 2024 by Albert Vargas
The service from the staff was excellent and they the young lady at the drive thru showed good customer care service!
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April 2024 by Armando 72
The best branch of tropical chicken, the service is very fast and the staff is very friendly
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April 2024 by Yac
Chicken was juicy and delicious.
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April 2024 by Hans Alcerro
It wasn't busy at all and still messed up my order ...it has room to improve
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April 2024 by Jalil Arroyo
Excellent service from Karen Torrentes, very gentle, very helpful. I will return for your kind attention
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April 2024 by S. R. Hannibal
We did not have to wait to order or be seated. The food prices are reasonable and the restaurant was clean. The food was so tasty. I had the grilled chicken wrap, the steak bowl, fries, flan, and a Cuban sandwich. All were perfectly delicious! Highly recommend!
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April 2024 by L
This pollo tropical is at a very convenient location. If you are in Coral Gables feeling hungry and don’t want to over spend this is one of the few places that will guarantee a steady price. Is open until 12am now and even on holidays. The drive through service is not the best but not bad enough to complain. I didn’t like that the lady didn’t want to give more sauce but it’s ok i guessVegetarian options: Yes. Rice beans saladDietary restrictions: AskParking: Theres a lot of free available parkingKid-friendliness: YesWheelchair accessibility: Yes
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March 2024 by Jessica Martin
Food was delicious. Fast service. Great prices. Probably the best fast food I've ever had.
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March 2024 by Nancy Toledo
The food was exquisite, the place is a little ordinary, and the service was not bad but they can improve, like pointing out some things, they did not give us cutlery or napkins and we had to ask for them, otherwise it was fine
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March 2024 by Rafael avila
Don’t bother coming to this location. Every employee there is rude and disrespectful including management. I place my order online and arrived waiting an extra 25 minutes when my food was already to go on the counter. When I ask for help everyone ignored me. This is not the first time. I’m done with this location!
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March 2024 by Juan Fernandez
Disappointed. I love the chicken but they ALWAYS FORGET THE CILANTRO SAUCE and that ruins the whole meal for me.. really disappoints me. So I one star them. If you pay for something, get it.
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March 2024 by Roberto Nugent
The place is very clean and the food is excellent.
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March 2024 by Carlos Clemente
The food is delicious, I highlight the roast chicken (it is better to order it whole). The price is appropriate for the quality of the product. The service and atmosphere could be improved.
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March 2024 by yelena valdespino
2nd bad experience, last night I placed an order through Uber Eats, and it seems that they were no longer eager to place my order, because the truth is that the food has nothing to do with other times, the chicken was a little raw and that is quite dangerous, the The potatoes were super refried, cold, well, I had to throw them away, the bread never came and not to mention the sauces that they didn't send, not even one of them, which by the way, some of them paid for, anyway, a suggestion is that if they are going to do the job that badly, don't Do they open late or the manager of that specific one should supervise, sorry for the bad review but it is not the first time and I think it is not correct that people pay and nothing cheap by the way and things still arrive wrong and items are missing.
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March 2024 by Javier Betancourt
This review is for my last visit on 3/13 around 7:30pm. This was the slowest service ever. Slower than the dmv in Zootopia. No one there cares about their customers, starting with the manager that was mocking customers for even asking about the beans situation. Took them 30 minutes to crank out my quesadilla and chicken sandwich, despite barely anyone infront of me waiting for food.Witnessed another customer tell an employee that they made an order wrong. As they ordered crispy chicken, not grilled. The employee proceeded to open the container, and switch out the chicken with her bare hands and a bad attitude. The customer had to point it out on the receipt that the order was wrong before she even bothered to switch the chicken out.No consideration whatsoever for customers in any aspect. Asked for dine in, but got served food in a take-out bag like a dog.
