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January 2024 by Gary Langshteyn
What professional and kindness I haven’t seen this in a long time. Latoya and E are just amazing to deal with. Made me feel super special..
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December 2023 by Jessica Schwartz
I have a corporate unit that I just moved to this location and I couldn’t be happier. Latoya and Enrique at the front desk are AMAZING at what they do - they solve locker issues and lost keys with no problem, and even ensure you are getting the best rate any time you pop in to talk. I highly recommend this location for your storage needs!!
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December 2023 by Afina Pure
Despite the fact that this business has a great location, the service could be so much better. People are paying big money for these tiny space boxes and sometimes there is only one dolly or none at all available for the use of so many people. The one yellow dolly has a broken wheel adn it's a big mission to drag in around. They office lady has extra dolly but apparently it's only by request. You guys could do so much better. My husband had to carry by hands half of our apt because there was no equipment available. Simply unbelievable, especially for Downtown Miami type of service. It doesn't worth the cost. Sorry
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December 2023 by Ad D.
This was an awful experience, Victoria, the front desk girl was rude, lazy, and awful, no help at all and the whole experience was bad, unproffessional, and messy. I will be choosing a different storage unit next time. Do not come here if you want to feel like your belingings are in good hand.
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December 2023 by Mike Ragusa
normally I never have issue and the last five years have been great but today my sister had to assist me with some issues while I was out for the country and the manager was acting absolutely insane and verbally abusing her employee and cussing at my sister and myself. I was beyond shocked at how she was talking to this poor man after he was so kind in assisting us.
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December 2023 by Lilli F.
Despite the fact that this business has a great location, the service could be so much better. People are paying big money for these tiny space boxes and sometimes there is only one dolly or none at all available for the use of so many people. The one yellow dolly has a broken wheel adn it's a big mission to drag in around. They office lady has extra dolly but apparently it's only by request. You guys could do so much better. My husband had to carry by hands half of our apt because there was no equipment available. Simply unbelievable, especially for Downtown Miami type of service. It doesn't worth the cost. Sorry
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December 2023 by Maria Quintero Ortega
Latoya is amazing. She’s courteous, pleasant and a problem solver. Thank you Latoya for all your help.
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November 2023 by Lisa B
I've been renting here for years. Latoya is always helpful! It's the simple things in her customer service that makes me stay here.
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November 2023 by Nancy Moreno
Latoya was amazing! She was very patient and helpful with getting me the right storage! I recommend this location!!
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November 2023 by Rod Vall
SCAM!Avoid this place and this company! Scam scheme! I rented a unit from Public Storage for over a year, found a better deal closer to my home, and decided to move out. I moved out on October 1, handed over the unit to the manager and everything seemed fine, the manager confirmed and made checkout. BUT a week later I received a letter that I must pay $140 for my unit, for 1 day Karl!!! I called them and tried explained the situation, but no one in this company cares about your problems, absolutely terrible service! They are threatening me with debt collectors if I don't pay $140 for two hours!! Avoid and never deal with them!
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November 2023 by Tsiania Jones
Latoya is great she helped me find the right size boxes and other things i needed for my items i would definitely recommend for friends and family
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November 2023 by Sean Fitzgerald
Latoya was excellent to work with! Super kind and made the process easy! Great company and great employees!
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September 2023 by So Yeah Creations
Latoya has been super patient and helpful with our needs at this Public Storage. Thank you so much!!!
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August 2023 by Amaury Espino
Latoya took great care of myself, she’s so kind and ready to help with anything she can! I felt very welcoming and she’s so friendly! She made me feel like home, and now I know that all my stuff is in great hands!
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July 2023 by Lennys Ruiz
AMAZING customer service!! Anything you need assistance with make sure to ask for LATOYA! I can’t express what an asset she is to this company!!Our company was on the verge of leaving and had me check out other spots in the area and I’m so happy I spoke to her because she managed to retain us as a customer! We have another public storage in Boston and been in this location for a bit over a year now. Although at times it may seem a bit chaotic and there can be issues with the gates, or lack of carts, I can say I’ve definitely seen a big change in the past year or so that I’ve seen Latoya work here. She’s always checking on me to see if we’re good and I really appreciate that thank you ??
