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January 2026 by Diego H
I had a great experience at Puppy City! Everyone there was super friendly and helpful from the moment I walked in. The staff answered all my questions and never made me feel rushed or pressured.
The store is really clean, the puppies are adorable, and you can tell they’re well taken care of and loved. You can feel that they truly care about the animals and their customers. I would 100% recommend to anyone looking for a puppy.
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January 2026 by Manon Maillard
Heart warming place, the opportunity to share with the puppies is unique. The team of Puppy city are the best. Definitely recommed! Thank you
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January 2026 by Enos Mitchell
Just got an amazing dog from here, quick and easy process 100% recommend.
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January 2026 by Juan Francisco Hernandez
Amazing experience at Puppy City! Friendly staff, clean store, and very well-cared-for puppies. They were helpful, patient, and made everything easy. Highly recommend!
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January 2026 by Marjorie Gonzalez
Charges your $3 PER PERSON for a stupid little thing of dog food so you MANDATORILY have to pay to play with the puppies and this was never like this i used to come here all the time to play with the dogs…. Tried charging me for my 1 year old daughter. Definitely disappointed in the experience and attention definitely will not come back and will support shelters that deserve more support than places like this
UPDATE: Responding back to what the owners replied back to me, i had gone several times in 2021 to Puppy City and was never charged for anything. This used to be a place you can get into for free to play with the dogs. AND Yes, we were rushed to leave by the older lady who was very rude and passive aggressive to us when we were surprised she was telling us to leave when some other people came after us. Very very disappointing behavior, thankfully this experience was enough to not want to come back here.
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January 2026 by Karla Aleman
I had a wonderful experience at Puppy City. From the moment I walked in, the staff was welcoming, attentive, and extremely knowledgeable. They took the time to answer all my questions and made sure I felt comfortable and informed throughout the entire process.
The store is very clean, well organized, and you can tell they truly care about the health and well-being of their puppies. I never felt pressured, and their customer service was exceptional.
If you are looking for a trustworthy place with caring staff and beautiful, healthy puppies, I highly recommend Puppy City. I will definitely be coming back!
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January 2026 by Athena Kalemakis
They so kindly came for a recruiting event at the University of Miami. They were phenomenal...Kind, professional, and gentle with the pups. Very sweet to the people that came by. Incredibly patient and clean as well! Thank you for coming to our event!
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January 2026 by Vanessa Torres
The absolute worst customer service. Avoid at all costs.
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November 2025 by Emanuel Tribbiani
Im glad to see im not alone in knowing how awful Samantha’s mother is. I had an awful experience with her mom on numerous occasions, but had grace because Samantha is supposed to be a Christian owner with those values but unfortunately her mother doesn’t follow those values. Rather Samantha(the owner) wants to defend her employees instead of take accountability and be a boss.
I understand rules change where you can only stay for “15 minutes” but to be rushed & kicked out and let the people who went in before me stay is unprofessional just because you liked them and seemed to know them, when I tried to ask her this see ignored me and closed the door in my face. This used to be a place I’d recommend to others for puppy therapy but clearly it’s no longer a safe environment when the mom is there.
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September 2025 by santiagi junco
Excellent customer service and the digs are adorable
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September 2025 by Karla Baldriche
Loved my experience buying a dog here, they were super sweet! I left feeling very prepared to take care of my dog!
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August 2025 by Ahmed El-Rifai
Great spot to go and have some fun with pups. Brought my niece here who is 2 and she loved feeding the puppies!
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August 2025 by ashley majeskey
Malnourished pups and puppy mill. The lady just sits on her phone and doesn’t care. The “treats” are the dogs main food and it’s just so sad. Poor pups
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August 2025 by kenza elhaddouti
We love it! Very good experience
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August 2025 by Samantha Conrad
puppies are adorable and very fun to come and play with!
